Community Leasing Associate (South Pasadena)

Community Leasing Associate OUR COMPANY: At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1000 communities since 1985. We are an award-winning company that proudly employs over 1,500 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide. Being a part of Fairfield means more than a rewarding career with personal growth. Its a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and were proud to reflect that in our culture. ABOUT THIS ASSOCIATE: At Fairfield, we build communities. Our Leasing Associates are mega-talented and passionate salespeople who embody our core values. From discovering the prospects needs through matching them with their perfect apartment, our Leasing Associates create better living for better lives. Our team is searching for a dynamic, top performing salesperson with positive energy, an entrepreneurial spirit, and superior sales and customer service experience. This person is an individual contributor who is driven to close the deal and stays levelheaded amidst prioritizing competing agendas. Mostly importantly, a Leasing Associate often serves as a prospective residents first impression of the Fairfield brand. They therefore take pride in their professionalism and speak passionately about our properties. Their successful communication is the reason why residents choose to join our communities. There is plenty of room for growth in this exciting role on the Fairfield Property Management Team. This position reports to the Community Manager and successful associates may be promoted to Assistant Community Manager. WHAT YOU CAN EXPECT TO DO IN THIS ROLE: CUSTOMER SERVICE & SALES Be the first point of contact with prospective residents, current residents, vendors and Fairfield associates. Drive the lease closing process by highlighting the quality of the community and the amenities available at the property to prospective residents. Determine the customers needs, resolve and/or escalate to a higher level as permitted. Use your customer friendly personality as well as your ability to diffuse/resolve difficult situations while nurturing relationships. Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention. Meet sales goals, leasing ratios and maintain milestones in customer service and resident satisfaction, throughout the sales process. OPERATIONS Manage various tasks such as lease files, maintaining updated necessary paperwork and computer systems. Use Yardi accounting software manage the leasing process. MARKETING Complete marketing/advertising tasks including updating social media sites. Maintain knowledge about local market conditions; shop local competition. WHAT YOULL NEED DAY ONE: Minimum of one year experience in a customer service, sales or retail position required Experience or knowledge in leasing or real estate a plus. Strong typing and computer skills with intermediate knowledge of Microsoft Outlook, Word and Excel. Professional verbal and written communication skills required Ability to close a sale is highly preferred Knowledge of tax credit, fair housing, and trade practices a plus. Experience using Yardi or other related property management accounting software a plus. Experience using Microsoft platform including Outlook, Word, Excel required High school diploma or equivalent required. Ability to work a flexible schedule to include weekends, evenings, and some holidays. Estimated Rate of Pay: $19.30 - $25.10 This position is non-exempt; the range above reflects hourly rates. The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements: Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional) Matched 401(k) Medical, dental & vision insurance Flexible spending account Life insurance * Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements. Job duties for this position include: work safely and cooperatively with others, including supervisors; adhere to performance standards despite stressful conditions; communicate effectively and respectfully to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations. The material duties of this position involve access to our residents homes, both when they are present and when they are not. The material duties of this position also involve access to the confidential information of our residents, including their financial information. Criminal history may have a direct, adverse, and negative relationship with this job duty. Pursuant to the Los Angeles and San Diego County Fair Chance Ordinances, the California Fair Chance Act, and any other applicable law, we will consider for employment qualified applicants with arrest and conviction records.