SQA Manual Tester

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

APPLY HERE Are you looking to earn money from home? Join our expanding virtual team and engage in online tasks that are both enjoyable and well-compensated. Your Role: Complete interactive online tasks in the gaming sector (training included). Track your progress and earnings through our user-friendly platform. Experience a variety of tasks that keep your activities interesting. Perks & Compensation: Competitive Pay: Earn $500-$1,200 for a 20-hour commitment. Consistent opportunities for proven performers. Flexible Schedule: Work on your own time. No Experience Needed: Full onboarding and support provided. Next Steps: Click "APPLY NOW" below for a simple application process. We respond to all applicants within two working days. Testimonial: “Working with them has been fun! It pays really well and fast too. I've been working with them for 2 months and have nothing but good things to say. I've earned enough extra money to go on a 5-day cruise!" - Jenn M APPLY NOW

OK.com Global Campus Ambassador Recruitment | Unlock Roles & Win Career Edge 🚀 Want a standout campus experience? Eager to build career competitiveness early? OK.com Global Campus Ambassador recruitment kicks off—we’re seeking extraordinary you for a multi-role growth journey!​ 4 Core Roles You’ll Unlock 🎯​ ✅ Campus Brand Spokesperson: Link on-campus resources, run groups, share 58.com updates, maintain employer brand​ ✅ Exclusive Senior Talent Scout: Track campus job trends, spot "hidden talents", refer them to 58.com​ ✅ Event Promotion Officer: Co-create "campus-viral" events with 58.com, enrich practical experience​ ✅ Product Recommendation Ambassador: Be 58.com’s lifestyle experience officer, share real reviews, become a campus influencer

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