Browse
···
Log in / Register

IT Help Desk Coordinator

$55,000-60,000/year

Enterfusion

Orlando, FL, USA

Favourites
Share

Description

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Source:  workable View original post

Location
Orlando, FL, USA
Show map

workable

You may also like

Workable
Spear Data Mapping Specialist
What is Spear Data Mapping? Spear is a specialized database and scheduling platform commonly used in transportation, transit operations, and related IT projects. Spear Data Mapping Specialist Location: Brooklyn, NY  Schedule: Fully Remote, 9 AM-5 PM, Monday–Friday. Compensation: $50–$95/hour (1099) Term: Long-term opportunity Description We are seeking a skilled and detail-oriented Spear Data Mapping Specialist with functional and technical expertise to support data-driven projects. This role requires hands-on knowledge of the Spear database structure and data formats, with the ability to analyze, validate, and maintain complex datasets. The successful candidate will ensure accuracy, consistency, and alignment of data to meet project and client requirements, collaborating closely with technical teams and business stakeholders. Key Responsibilities: Perform data mapping, analysis, and validation activities using the Spear system. Review, interpret, and document data structures, mapping rules, and workflows. Collaborate with technical teams to ensure accurate integration of Spear database formats into system processes. Troubleshoot data-related issues, identify discrepancies, and recommend corrective actions. Maintain well-organized documentation to support project reporting, audits, and quality assurance. Support functional and technical stakeholders by providing data insights and clarifications. Requirements Minimum Qualifications: 2–5 years of experience in data mapping, database analysis, or data integration. Bachelor’s degree in Information Systems, Computer Science, Data Analytics, or a related field required. Hands-on knowledge of the Spear system, including database structure and data formats. Strong analytical and problem-solving skills with keen attention to detail. Ability to communicate effectively with both technical and non-technical stakeholders. Eligible to work in the U.S. and pass a background check. Preferred Qualifications: Local to Brooklyn, NY, and able to support onsite work (hybrid schedule). Experience supporting federal or enterprise-level IT projects. Training or certifications in database management, data integration, or related areas. Background in transportation-related projects or systems is preferred but not required. Benefits Long-term opportunity. Schedule: Fully Remote, 9 AM-5 PM, Monday–Friday. Compensation (1099): $50–$95 per hour (based on experience).
Brooklyn Heights, Brooklyn, NY, USA
$50-95/day
Top Jobs in US
洛杉矶泰兰尼斯招聘导购
Job Information: contact information:wangyuansheng@t-aranis.com ● Job Title: Sales Associate ● Position Type: Full-Time/Part-time ● Industry: Retail ● Location: Los Angeles, California, United States At TARANIS, we’re looking for motivated, proactive individuals who excel in a collaborative environment, embrace feedback, and are passionate about continuous learning and personal growth. If you are curious, adaptable, and ready to take on new challenges, we would love to have you join our team. As a member of the TARANIS family, you’ll receive comprehensive onboarding, in-depth product training, and customer management development to ensure your success and ongoing professional growth within the company. Responsibilities: ● Develop strong product knowledge and effectively communicate key features and benefits to customers. ● Greet and engage customers, assess their needs, and drive sales through product recommendations. ● Ensure store displays are organized, visually appealing, and aligned with company standards. ● Track sales, perform inventory checks, and generate accurate reports. ● Handle daily store operations, including receiving shipments, restocking, returns, and supporting loss prevention. ● Deliver exceptional customer service at all stages of the shopping experience—pre-sale, during the sale, and post-sale. ● Stay focused and goal-oriented, maintaining a positive attitude even in high-pressure situations. ● Keep your designated area clean, organized, and safe. ● Be proactive, reliable, and take ownership of your tasks. ● Complete other tasks assigned by the supervisor. ● Approach new challenges and tasks with a 'can-do' attitude. ● Flexibility to work evenings, weekends, and holidays as needed. ● Ability to meet physical demands, including bending, squatting, reaching, climbing ladders, and standing for long periods. Qualifications: ● High school diploma or equivalent required. ● Relevant work experience in retail or customer service is preferred. ● Strong communication skills, with a team-oriented approach and a customer-first mindset. ● Proficiency in English; additional fluency in Chinese and Spanish is a plus. Job Types: Full-time, Part-time Pay: $16.50 - $22.00 per hour Compensation Package: Bonus opportunities Monthly bonus Schedule: 10 hour shift 12 hour shift 8 hour shift Work Location: In person
Los Angeles
$16.5-22/hour
Top Jobs in US
marketing intern
About HungryPanda HungryPanda is a world leading lifestyle platform, covering online delivery, retail, grocery delivery and lifestyle services with 3.5 million registered customers, 60K merchants and 40K riders. Consolidating the end to end value chain of the overseas Chinese food industry to leverage efficiency and scale. Creating business opportunities via our deep reaching business network and consumer data. Our People Above all we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone’s opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy! 【Marketing Intern - Mandarin Speaking】 Duties and Responsibilities 1. Assist the marketing department in expanding and managing the local market customer base, and maintain and enhance the company's brand image. 2. Assist in maintaining and operating online WeChat groups in the local market (including inviting members to join groups, user interaction, event creation, content editing, user maintenance, etc.). 3. Participate in offline ground promotion for new user acquisition, and preparation of promotional materials. 4. Collect hot topic information, organize WeChat group information, handle Xiaohongshu KOLs and Xiaohongshu content placement, etc. Job requirements: 1. In Philadelphia/Edison 2. Fresh graduates or those seeking summer internship opportunities. 3. Relevant experience in marketing and new media operations is preferred; possess good market and consumer insight. 4. Positive and outgoing personality, with good communication skills, execution ability and learning ability. 5. Active thinking, courage to try, and full of passion. 6. On-site work in the local area is required. 7. Good communication skills and fluent in Chinese. What we offer: Global work environment: Since it was first launched in the UK in 2016, HungryPanda has quickly become the leader of Chinese food delivery platform in the UK, and has expanded to France, New Zealand, the United States, Australia, Canada and other countries. It has set up operation departments in 10 countries. Learning opportunities: HungryPanda has a complete training system. Panda Academy has launched professional training courses and advanced training for various business departments to help you understand the work of business departments, master basic skills faster, and improve your own abilities; Line Manager has one-to-one communication and counseling. Good working environment: Flat organization, more efficient communication; highly educated background team, doctoral team of top overseas universities; promotion opportunities twice a year; regular departmental team building opportunities.
Philadelphia
Negotiable Salary
Workable
Installation Service Technician-Northern California
Installation Services Technician Location: California The Installation Service Technician is responsible for assisting in installing products at our clients sites. Field Installation Technicans will be working with a DGI employee at a client site and may include traveling with the DGI employee to the client site. The Field Install Service Tech will require travel, frequently overnight (DGI will pay for lodging and per diem). We are looking for Technicians based out of Redding CA or it's surrounding areas. This is a great job to get your foot in the door to an amazing career in IT. Requirements Essential Position Functions Install and/or removal of equipment in accordance with standard operating procedures and company best practices. Unbox, stage equipment for pre-installation configuration and testing, re-box and prepare for outbound shipment - Document and track installed equipment through IST documentation tools and standards. Maintain accountability and readiness of all tools and equipment. Maintain a clean job site; pick up all tools and equipment; secure job site each day to eliminate potential hazards. Qualifications: Experience leading teams Must be at least 18 years old. There are no minimum educational requirements to be an Installation Services Technician, however a High School Diploma is recommended. High school classes in general shop, welding, mechanical drawing, blueprint reading, physics and mathematics are preferred. Prior installation or construction experience recommended. Must have physical strength, hand-eye coordination, and endurance. Skills: Excellent verbal and written communication skills including the ability to speak, read, write and understand the primary language(s) used in the workplace which is English. Proficient with computer systems such as Microsoft Office, word processing, email, usage of the internet, etc. Installation Services Technicians must be able to concentrate on their tasks with high attention to detail. Strong documentation skills – to be utilized for case management and knowledge capture. Communicate and work effectively with staff in all levels of the organization to drive product development using industry experience and customer feedback. Complete required training and development objectives within the assigned time frame; driven to attain relevant certifications The ability to travel approximately 75% of the time is needed. This position frequently requires long hours, weekend work, out-of-the-area, and overnight travel. Ability to respond to inbound non-technical support inquiries from internal staff, customers and business partners; effectively articulate necessary technical and non-technical information to customers in a simple and concise manner in person, over the telephone or via e-mail. Ability to follow all safety protocols and notify supervisor of safety concerns. Most tasks are performed in a team environment with coworkers acting as a team leader. There is minimal direct supervision so strong initiative is a must. Must be organized and analytical with attention to detail and accuracy of work product; able to eliminate obstacles through creative and adaptive approaches. Ability to perform administrative tasks (reports, expense reports, etc.). Must maintain professional demeanor in any given situation. These tasks can include mounting of interior and exterior housings/ or weather proof enclosures; requiring the use of drill bits, tape measures, and hand levels, while on ladders. Additional Information: Pay Range: $18/Hr as a starting wage for all Temp Install Technicians. Negotiable based upon experience. Other Notes: You will be working with our valued clients and do need to be presentable and have clean clothes, and footwear for climbing ladders. Benefits This is a great position to start your career in the IT Industry. If successful in this position, we offer many great career pathways with reimburseable education expenses. We are looking for driven, trustworthy and reliable team members.
Redding, CA, USA
$18/hour
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.