Browse
···
Log in / Register

IT Help Desk Technician

$48,000-65,000/year

Enterfusion

Orlando, FL, USA

Favourites
Share

Description

Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team! As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization. A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies. Requirements KEY RESPONSIBILITIES: Provide technical support via phone, email, and in-person. Troubleshoot hardware/software issues for desktops, laptops, and mobile devices. Assist in setting up new employee workstations and documenting solutions in the ticketing system. Escalate complex issues to senior IT staff. Help with software upgrades, maintain IT equipment inventory, and assist in procurement. Participate in IT projects to enhance operational efficiency and prioritize service tickets. Configure computers, software, and networks; upgrade hardware and remove viruses. Ensure proper backups to prevent data loss and troubleshoot various IT problems. Administer servers, desktop computers, printers, network devices, and perform software deployments. Recommend hardware devices to the sales team and perform other duties as assigned. QUALIFICATIONS: 2+ years of desktop support and remote troubleshooting. Strong technical knowledge of computer systems, mobile devices, and tech products. Familiarity with Windows and macOS, and common software applications. Exceptional teamwork, communication, and customer service skills. Efficient troubleshooting and problem resolution abilities. IT certifications (e.g., CompTIA A+) are desirable. Working knowledge of Microsoft Office tools. Excellent written and verbal communication. High attention to detail and phone etiquette. Experience supporting at least one of the following: AWS cloud services (S3, EC2, VPC) or Microsoft Azure. Windows 2012 Server or newer Active Directory. Troubleshooting enterprise network equipment. VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications). Ubiquiti or Cisco Wi-Fi troubleshooting. Microsoft O365 management and migrations. Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. TRAVEL: The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays. JOB TYPE: Salary, Full-time, Non-exempt HOURS: The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week. JOIN OUR TEAM! If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion! Benefits COMPENSATION: Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Source:  workable View original post

Location
Orlando, FL, USA
Show map

workable

You may also like

Craigslist
Cable Technician / Cable Installer (Contract Role) (Washington)
We are seeking skilled Cable Technicians for a large-scale installation project. This role involves installing, terminating, and testing Cat6 Ethernet cabling, wireless access points, and related equipment. The ideal candidate will have experience with structured cabling systems and be comfortable working overnight shifts in a fast-paced environment. ⸻ Key Responsibilities: • Install, remove, and test Cat6 Ethernet cabling and wireless access points. • Pull, terminate, and label Cat6 lines according to project specifications. • Complete cable runs across large facilities (over 286,000 feet of cable). • Perform cable installation for approximately 586 feet of new runs. • Terminate and test 479 cable endpoints. • Ensure all terminations meet industry standards for quality and performance. • Work with team members to meet project deadlines and maintain safety standards. • Document installation work and provide updates to project supervisors. ⸻ Qualifications: • Previous experience as a Cable Technician or Installer (Cat6 and structured cabling). • Knowledge of cable pulling, termination, and testing methods. • Ability to use hand tools, power tools, and testing equipment safely. • Strong problem-solving skills and attention to detail. • Able to lift up to 50 lbs, climb ladders, and work in confined spaces if required. • Excellent communication and teamwork skills. ⸻ Contract Details: • Pay Rate: $23.00 – $26.00 per hour (DOE). • Schedule: 40 hours per week (overtime after 40 hours). • Shift: Overnight, 7:00 PM – 6:00 AM. • Duration: 9-month contract role. • Project Size: 286,000 feet of cable; 586 feet of installation; 479 termination points. • Start Date: 9/8/25 Beginning December, transitioning to a 24x7 facility. ⸻ Work Environment: • Large-scale convention center environment. • Overnight shifts with exposure to varying conditions indoors and on-site. • Collaborative team-based project with strict timelines.
4-10 47th St SE, Washington, DC 20019, USA
$23-26/hour
Workable
Cloud Information Systems Security Engineer (ISSE)
H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.   H2 Performance Consulting (H2) is seeking a Cloud Information Systems Security Engineer (ISSE). The Cloud ISSE will join our AWS-based cloud operations team, working alongside AWS DSO Cloud Engineers and ITSM Analysts/ Developers. This role focuses on developing and maintaining a robust cybersecurity architecture for AWS cloud environments, ensuring compliance with DoD standards, and securing cloud services through the system lifecycle. The Cloud ISSE will provide expertise in risk management, artifact development, and security assessments to achieve and maintain authorizations for cloud systems.   The Cloud ISSE responsibilities will include: ​ Develop and maintain a comprehensive cybersecurity architecture for AWS cloud environments, ensuring alignment with DoD Instruction 8510.01 and the Navy Risk Management Framework (RMF) Process Guide (RPG). Lead the creation, review, and maintenance of authorization artifacts, including System Security Plans (SSPs), Security Assessment Reports (SARs), and Plans of Action and Milestones (POAMs), within the Enterprise Mission Assurance Support Service (eMASS). Conduct NIST 800-53 control assessments, technical security testing, and vulnerability scans using tools like ACAS, STIGs, and AWS-native security services to support Authorization to Operate (ATO) processes. Manage authorization maintenance activities, including annual security reviews, POAM updates, and compliance with ATO stipulations across Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) models. Collaborate with AWS DSO Cloud Engineers to perform security impact analyses for proposed system changes, ensuring secure integration of Infrastructure-as-Code (IaC) and DevSecOps pipelines. Leverage Amazon GuardDuty, Amazon CloudWatch, AWS Security Hub, AWS Cloud Trail, and Splunk for event monitoring, log analysis, and incident response to maintain a secure cloud environment. Establish and maintain inheritance profiles with AWS Cloud Service Providers to streamline compliance and reduce assessment overhead. Support cybersecurity processes, including Command Cyber Readiness Inspections (CCRI), Web Risk Assessments, and other audits, by providing documentation and remediation plans. Work with the ITSM Analyst/Developer team to integrate security findings into Remedy workflows for efficient incident and problem management. Implement and manage security tools like Trellix, Invicti, and Anchore to identify vulnerabilities and ensure compliance with DoD STIGs and security baselines. Provide technical guidance to operations teams on interpreting ACAS and STIG results, ensuring alignment with authorization baselines and secure configurations. Develop and recommend improvements to cybersecurity processes, policies, and tools to enhance efficiency and compliance. Document security configurations, processes, and lessons learned to support audit readiness and team knowledge sharing. Participate in Agile processes, including sprint planning and daily stand-ups, to align security tasks with team objectives. Engage with the Cloud Center of Excellence (CCoE) to promote best practices in cloud security and risk management. Required Qualifications: Minimum of 4 years of experience in cybersecurity, with at least 2 years focused on cloud security engineering in AWS or similar cloud environments. Proven expertise in achieving and maintaining DoD cloud authorizations under RMF, including artifact development and eMASS management. Hands-on experience with NIST 800-53 control assessments, ACAS scanning, and STIG compliance in cloud environments. Proficiency in using AWS security tools (e.g., AWS Security Hub, Amazon GuardDuty) and Splunk for event monitoring and log analysis. Familiarity with Infrastructure-as-Code (IaC) tools like Terraform or Bicep and their security implications in cloud deployments. Knowledge of DoD cybersecurity standards (e.g., NIST 800-53, DoD STIGs) and their application in cloud environments. Experience with security tools such as Trellix, Invicti, or Anchore for vulnerability management. Strong understanding of AWS services, including compute, storage, networking, and identity management, from a security perspective. Minimum SECRET clearance and a DoD 8570 IAM Level II certification (e.g., CISSP, CAP, or Security+ with relevant CE). Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment. Excellent critical thinking, problem-solving, and communication skills for collaborating with technical and non-technical stakeholders. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) for documentation and reporting. Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field (or equivalent experience). Preferred Qualifications: Experience in operational IT roles (e.g., systems administrator, operations lead, or security analyst) within DoD environments. Familiarity with DevSecOps practices, including securing CI/CD pipelines and GitHub Advanced Security tools (CodeQL, Dependabot, SBOM). Hands-on experience with Remedy for integrating security findings into ITSM workflows. AWS security certifications (e.g., AWS Certified Security – Specialty, Microsoft Cybersecurity Architect). AWS or other cloud platform experience, demonstrating adaptability to multi-cloud environments. Familiarity with DoD enterprise architectures, particularly Navy or Marine Corps systems. Knowledge of software configuration management, release automation, or cloud migration processes from a security perspective. Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com.   All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens. 
Washington, DC, USA
Negotiable Salary
Workable
Senior Data Engineer - Active Secret Clearance
Location: Washington, DC (Hybrid) Clearance Required: Active Secret Position Type: Full-Time We are seeking a highly skilled Senior Data Engineer to support the U.S. Coast Guard Office of Data & Analytics (ODA). The ideal candidate will bring expertise in Databricks, SQL, ETL pipelines, and cloud-based data frameworks to enable enterprise-scale analytics and decision-making. This role will involve designing, building, and orchestrating data pipelines, collaborating with analysts and developers, and implementing CI/CD practices to ensure scalable, reliable, and secure data solutions. Primary Responsibilities: Build, test, and orchestrate data pipelines in Databricks. Design and optimize data structures, schemas, and ETL processes. Translate business use cases into SQL queries, reports, and dashboards. Manage database objects in development environments without impacting production. Automate workflows using Databricks Workflows or the Jobs API. Integrate code into GitHub/GitLab and support CI/CD practices. Diagnose data gaps and quality issues, and design test cases for validation. Collaborate with developers and analysts to synchronize code and ensure reliability. Requirements Minimum Qualifications: Active Secret clearance (required at time of application). Bachelor’s or Master’s degree in Computer Science, Data Engineering, or a related field. 7+ years of professional experience in data engineering. Expert-level proficiency in Databricks, Apache Spark, and SQL. Experience with ETL tools such as Kafka, Airflow, or AWS Glue. Proficiency with CI/CD pipelines and GitHub/GitLab version control. Knowledge of cloud platforms (AWS, Azure, GCP). Excellent problem-solving, debugging, and collaboration skills. Preferred Qualifications: Experience supporting federal or mission-critical analytics programs. Knowledge of data governance and metadata management practices. Familiarity with containerization or orchestration tools (Docker, Kubernetes). Eligibility: Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Active Secret clearance required for this role. Benefits Salary: Competitive, commensurate with experience.
Washington, DC, USA
Negotiable Salary
Workable
Senior Agile Program Manager - Active Secret Clearance
Location: Washington, DC (Hybrid) Clearance Required: Active Secret Position Type: Full-Time We are seeking a highly experienced Senior Agile Program Manager to support enterprise data and analytics initiatives for our federal client. The ideal candidate will bring deep expertise in Agile program management, stakeholder coordination, and strategic planning. This role will involve leading program execution, facilitating cross-functional collaboration, and ensuring mission alignment while driving Agile best practices across multiple teams. Strong communication, executive briefing, and risk management skills are essential, along with demonstrated success managing large-scale federal programs. Primary Responsibilities: Lead program management activities across multiple Agile teams to deliver enterprise data and analytics initiatives. Develop, maintain, and track program schedules, milestones, and deliverables. Facilitate Agile ceremonies including PI Planning, Sprint Reviews, Retrospectives, and Stand-ups. Coordinate with stakeholders to define program goals, prioritize backlogs, and ensure strategic alignment. Manage program risks, issues, and dependencies while developing mitigation strategies. Provide program status updates through dashboards, executive briefings, and reports. Support strategic planning by aligning resources, technology, and funding to program objectives. Oversee technical writing, documentation, and action item tracking for leadership reviews. Serve as the primary liaison between BIT, client leadership, and cross-functional delivery teams. Requirements Minimum Qualifications: Active Secret clearance (required at time of application). Bachelor’s or Master’s degree in Business, Computer Science, or a related field. 10+ years of program/project management experience in IT or data-focused programs. Strong background in Agile frameworks such as SAFe, Scrum, and Kanban. Demonstrated success managing large-scale federal programs with multiple stakeholders. Proficiency with Agile tools including JIRA, Confluence, and MS Teams. Excellent communication, facilitation, and executive briefing skills. Preferred Qualifications: PMP, SAFe Program Consultant (SPC), or PMI-ACP certification. Experience supporting enterprise data and analytics initiatives in federal environments. Knowledge of portfolio-level Agile practices and governance models. Eligibility: Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Active Secret clearance required for this role. Benefits Salary: Competitive, commensurate with experience.
Washington, DC, USA
Negotiable Salary
Workable
Senior Data Scientist - Active Secret Clearance
Location: Washington, DC (Hybrid) Clearance Required: Active Secret Position Type: Full-Time We are seeking a highly skilled Senior Data Scientist to support enterprise data and analytics initiatives for our federal client. The ideal candidate will bring expertise in AI/ML development, advanced analytics, and automation to deliver mission-focused solutions. This role will involve providing technical leadership, developing predictive models, and collaborating with cross-functional teams to ensure analytics capabilities are scalable, secure, and aligned with enterprise objectives. Strong proficiency with Python, AI/ML frameworks, and RPA tools is required. Primary Responsibilities: Provide technical leadership on enterprise analytics and AI/ML solutions. Design, develop, and deploy machine learning models and predictive analytics. Utilize Python, Anaconda, and Jupyter notebooks for modeling and prototyping. Collaborate with Data Engineers to integrate models into scalable data pipelines. Support data governance activities including tagging, metadata management, and secure sharing. Develop RPA solutions to automate business processes. Evaluate and recommend analytics products to ensure mission alignment. Communicate findings through dashboards, data visualizations, and technical reports. Requirements Minimum Qualifications: Active Secret clearance (required at time of application). Bachelor’s or Master’s degree in Data Science, Computer Science, Mathematics, or a related field. 7+ years of professional experience in data science, AI/ML, and advanced analytics. Strong proficiency with Python, Anaconda, and Jupyter notebooks. Expertise in AI/ML frameworks such as TensorFlow, PyTorch, and Scikit-learn. Experience with RPA tools (UiPath, Automation Anywhere, or Python-based automation). Familiarity with Databricks, Apache Spark, and SQL. Excellent communication, documentation, and stakeholder engagement skills. Preferred Qualifications: Experience supporting federal or regulated environments. Knowledge of MLOps practices for deploying and managing ML models at scale. Background in data governance and enterprise metadata management. Eligibility: Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Active Secret clearance required for this role. Benefits Salary: Competitive, commensurate with experience.
Washington, DC, USA
Negotiable Salary
Workable
Cybersecurity / Data Compliance Analyst - Active Secret Clearance
Location: Washington, DC (Hybrid) Clearance Required: Active Secret Position Type: Full-Time We are seeking a skilled Cybersecurity / Data Compliance Analyst to support enterprise data and analytics initiatives for our federal client. The ideal candidate will bring expertise in security assessments, compliance frameworks, and risk management to ensure that systems and data practices meet federal cybersecurity requirements. This role will involve supporting Assessments & Authorizations (A&A), managing POA&Ms, conducting risk assessments, and aligning cybersecurity and data governance practices across mission-critical programs. Strong communication, documentation, and stakeholder engagement skills are essential, along with hands-on experience in eMASS and federal security standards. Primary Responsibilities: Support Assessments & Authorizations (A&A) processes in eMASS. Develop, track, and manage Plans of Action & Milestones (POA&Ms). Conduct risk assessments of systems and enterprise data processes. Collaborate with system owners and engineers to ensure compliance with federal security policies and standards (FISMA, NIST, DHS directives). Document findings, recommendations, and remediation actions for leadership and stakeholders. Assist in aligning data governance and cybersecurity practices across teams. Support internal and external compliance audits and reporting requirements. Provide advisory support on data protection, metadata management, and secure data sharing. Requirements Requirements Minimum Qualifications: Active Secret clearance (required at time of application). Bachelor’s degree in Cybersecurity, Information Systems, or a related field. 5+ years of experience in cybersecurity compliance, risk management, or A&A. Hands-on experience with eMASS and POA&M lifecycle management. Familiarity with NIST Risk Management Framework (RMF) and DHS/DoD security standards. Strong knowledge of FISMA, FedRAMP, and information assurance policies. Excellent documentation, analytical, and stakeholder communication skills. Preferred Qualifications: Security certifications such as Security+, CISSP, CISM, or equivalent. Experience supporting federal or regulated environments. Knowledge of secure data governance and metadata management practices. Eligibility: Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Active Secret clearance required for this role. Benefits Salary: Competitive, commensurate with experience.
Washington, DC, USA
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.