Junior NEMT Operational Analyst/Support (Northen VA)

Location: McLean, VA (On-Site) Type: Full-Time/Entry-Level About the Role We are seeking a motivated Junior Operations & Compliance Analyst to join our Non-Emergency Medical Transportation (NEMT) team. This role is designed for recent graduates or early-career professionals who want to grow in a fast-paced, mission-driven environment. The position offers hands-on experience in operations, dispatch support, compliance monitoring, and data analysis, with the opportunity to serve as a backup driver when needed. This dual exposure provides a unique path to advance into senior analyst, compliance, or management roles within our company. Responsibilities Operational & Analytical Support Assist with daily trip scheduling, routing, and dispatch communication. Monitor ride performance, track metrics, and help resolve real-time trip issues. Collect, analyze, and organize operational data for reporting and performance tracking. Maintain provider, driver, and vehicle compliance records (credentialing, training logs, inspections). Support internal audits and ensure documentation meets regulatory requirements. Contribute ideas for process improvements and workflow efficiency. Customer & Team Support Provide support for escalated customer or provider issues with professionalism and empathy. Communicate effectively with drivers, providers, and members to ensure smooth trip execution. Collaborate closely with the Transportation Manager and dispatch team. Backup Driver Duties (as needed) Transport patients and clients safely and professionally using company vehicles. Complete pre-trip/post-trip inspections, maintain vehicle cleanliness, and ensure safety standards. Assist clients with transfers and mobility support when required. Qualifications Bachelor’s degree in Business, Healthcare, or related field OR equivalent experience (1–2 years in transportation, healthcare, customer service, or operations). Must be 21 years or older with a valid driver’s license. DMV record with no “at fault” accidents or major violations in the last 3 years. Must pass a pre-employment drug screening and background check. Strong organizational and problem-solving skills. Proficiency in Microsoft Excel, Word, and Outlook (data skills a plus). Excellent communication and customer service skills. Physical ability to lift up to 50 lbs and assist with wheelchair transfers (for backup driver duties). Knowledge of Medicaid or transportation logistics is a plus, but not required. Why Join Us? Be part of a mission-driven team improving access to healthcare. Gain hands-on experience across both transportation and healthcare operations. Clear opportunities to grow into senior analyst, compliance, or operations management roles. Collaborative team environment where your ideas for efficiency and improvement are valued.