Tech Support L2 (Rockville)

AV Technicians Wanted Positions Available: Full-Time Part-Time Experience: Minimum of 2 years in A/V preferred. About Us: Unify Productions, located in Deerfield Beach since 2004, specializes in audio and video integration in the commercial and hospitality idustries. We are looking for both experienced A/V Technicians and entry-level A/V Pre-Wire Technicians to join our dynamic team. Compensation will be determined based on experience. Our projects mainly involve high-end commercial venues, including restaurants, lounges, nightclubs, country clubs, and retail spaces. Key Responsibilities: Low voltage pre-wiring for audio, video, and data networks in both pre-construction and post-construction settings. Terminate Cat 6 cables and punch down blocks. Install equipment such as speakers, TVs, amplifiers, projectors, network access points, and security cameras. Assemble A/V and data equipment racks. Test and verify the functionality of installed systems. Troubleshoot and resolve technical service issues. Qualifications: Ability to thrive in a fast-paced environment. Self-motivated with a strong work ethic and attention to detail. Team player who collaborates well with others. Professional demeanor and appearance in line with company standards. Proficient with hand and power tools. A/V certifications are a plus but not required! How to Apply: If you’re interested, please send your resume in response to this posting, or feel free to call our office with any questions. We look forward to hearing from you!

Lead the strategic design and implementation of enterprise IT architecture that support national defense missions Shape the technological foundation of a next-generation network infrastructure and digital services Drive the strategic evolution of the IT network architectures to support digital advancements, cloud-native solutions, and customer-centric platforms Lead a team of architects to deliver innovative, scalable, and secure systems that position the organization at the forefront of the telecom industry Develop and maintain enterprise architecture frameworks to support mission-critical systems, including command and control, cybersecurity, and cloud-based platforms Design and implement an enterprise architecture framework that supports scalable cloud-native solutions, AI-driven platforms, and microservices architectures Collaborate with senior DoD leadership, military stakeholders, and inter-agency partners to align IT architectures with national security objectives Evaluate and integrate emerging technologies (e.g., AI/ML, zero-trust architecture, quantum-resistant cryptography) to maintain technological superiority Establish governance frameworks to ensure compliance with federal regulations (e.g., NIST 800-53, FISMA) and DoD cybersecurity standards Develop and maintain the enterprise architecture framework, including technology roadmaps, standards, and governance processes to guide IT investments and initiatives Oversee the evaluation, selection, and integration of emerging technologies, ensuring they align with industry trends and best practices Lead architecture reviews, audits, and optimization efforts to maintain a resilient and future-proof IT infrastructure Lead ITSM initiatives (ITIL-based) to optimize service delivery, including incident management, change management, and service continuity for high-availability systems Communicate complex architectural strategies to non-technical stakeholders, including senior military officials, interagency partners, and external contractors Supervise and mentor a team of architects and engineers to foster innovation and ensure alignment with DoD’s mission-driver culture Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred ITIL v4 Foundation Certification preferred ITIL Strategic Leader Certification preferred DoDAF Certification (DoD Architecture Framework) preferred Certified Enterprise Architect (CEA) – FEAC Institute preferred Experience: 16+ years of professional experience in progressive IT Architecture 5+ years in a Chief Architect or equivalent role within a large-scale enterprise environment Proven industry experience in a chief architect role, demonstrating successful leadership of architecture teams and delivery of high-impact projects in and across multiple enterprise sectors such as Department of Defense, Public Sector, Commercial Broad technical expertise across multiple domains, including cloud computing (AWS, Azure, Google Cloud), cybersecurity, data analytics, AI/ML, DevOps, and enterprise software systems Proven experience designing architectures for large-scale enterprise systems, including cloud migrations and digital transformation projects In-depth understanding of IT service management (ITSM) frameworks and of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience leading and mentoring technical teams Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $180,000.00 - 220,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Northwest Laundry Supply is looking for a technician for commercial washer and dryer repair work. We value a hard work ethic and reliability. As a family company we value our employees and want them to have success. We provide and service commercial laundry equipment. We cover Washington and Oregon. Duties include: Diagnose and repair laundry equipment Delivery of laundry equipment. Installation of washers and dryers. This is a Full-Time Position. Work is Monday-Friday 8:00-4:30 with weekends off. We will provide on the job training but prefer repair experience. Preferred experience: Electrical Plumbing Appliance Repair Starting pay is DOE. With benefits. Please email resume to Chad. www.northwestlaundrysupply.com Job Type: Full-time Salary: $27-30 per hour Benefits: Dental insurance Health insurance Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Tukwila, WA: Reliably commute or planning to relocate before starting work (Required) License/Certification: Driver's License (Required)

We are seeking an experienced Network Operations Center (NOC) Technician with proven leadership abilities and strong technical expertise. The ideal candidate will lead a team of 5, manage support operations, and ensure system reliability across a variety of platforms and tools. Responsibilities Lead and mentor a team of 5 NOC technicians, ensuring effective workflow and issue resolution. Manage, track, and resolve incidents through a ticketing system. Administer and support Office 365 and Active Directory environments. Configure and maintain MFA and MDM solutions. Support and manage cloud platforms, including Amazon Web Services (AWS) and Microsoft Azure (Entra). Implement and monitor EDR (Endpoint Detection and Response) solutions. Create, maintain, and update technical documentation, processes, and knowledge base articles. Communicate effectively with team members, leadership, and stakeholders through clear written and verbal communication. Qualifications Prior experience as a NOC Technician or similar technical operations role. Strong background in Office 365 administration and Active Directory. Hands-on experience with MFA, MDM, AWS, Azure Entra, and EDR software. Demonstrated leadership skills in managing a small technical team. Excellent documentation, writing, and communication skills.

Fully onsite, temp to perm, ASAP start date. Pay is BOE 48-85 per hour • 30% Network Operations and Security Management: Responsible for the daily operations, maintenance, and troubleshooting of the branch’s network. Monitor and analyze network performance, respond promptly to and resolve operational issues and incidents. Perform fault diagnosis and resolution for various types of network failures; create and manage support tickets with third-party vendors for any type of network performance degradation or system issue. Conduct regular and ad-hoc health checks to identify and eliminate risks, ensuring the overall health of the network environment. Coordinate with maintenance vendors for hardware repair and replacement. Responsible for network-related disaster recovery activities, including drills, testing, and documentation. • 25% Network Architecture Optimization and Technical Standards Development: Design and optimize network architecture by incorporating industry best practices and aligning with headquarters’ technical standards. Continuously improve the network architecture and evaluate emerging technologies for potential adoption. Revise and refine network management technical standards in accordance with HQ requirements and local business needs. • 20% Network Asset Management: Maintain and update network topology diagrams, as well as asset records for network devices and leased lines. Manage VLANs, IP addresses, DNS, and domain environments. Responsible for network configuration management and firewall port administration. Implement lifecycle management for network devices, including procurement and replacement. Handle equipment installation, placement, cabling, labeling, power supply, stacking, and routine inspections. • 10% Network Version and Patch Management: Responsible for the installation, configuration, patching, and maintenance of network infrastructure supporting the headquarters and branch data centers. Coordinate planned network upgrades with HQ departments and third parties. Perform firmware updates for network and security devices to ensure they remain on the latest versions. • 5% Network Business and Financial Management: Liaise with network vendors and participate in budgeting, procurement, contracting, invoice review, and payment processes for network-related services, ensuring service quality, cost control, and compliance. Collaborate with the Information Security Office and Risk Management Department to oversee vendor management and monitor their adherence to service level agreements (SLAs). • 5% Collaboration and Support: Work closely with other technical teams to complete network-related tasks. Provide network support and guidance to other IT staff, promoting knowledge sharing and continuous improvement. • 5% Other Duties: Perform additional related responsibilities as assigned. Requirements • College graduate with specialization in Computer Science, Information Technology, Computer Engineering or a related discipline or equivalent experience or equivalent combination of education and experience. • 3 years of satisfactory, progressive experience in network administration in a business environment incorporating switch, router and firewall configuration, network monitoring, and experience utilizing network management tools to that are acceptable to the management of the Information technology Department. Knowledge of network topology, understanding of LANS, VPN, Wi-Fi, etc. is required. • Fluent in English and Chinese. SPECIFICATIONS: • Strong knowledge in network administration, cyber security, IT operation, inventory and patch management, incident response, and etc.; • Must be able to prioritize work and multitask in a fast-paced environment. • Require participation in periodic network devices updates outside of normal business hours and respond to network-related operation issues and incidents in a timely manner. • Communication regarding work matters with the headquarters is allowed outside of regular working hours. • Have strong written and oral communication skills in English and oral communication in Mandarin. Self-motivated and with strong responsibility. • Holding professional certifications of CCNA, CCNP or CISSP is a good plus.

Booklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to. Located in Chicago’s Andersonville neighborhood; telecommuting is available. Qualifications • At least 2 years experience in technical support, preferably phone support • Experience with Microsoft Windows operating systems • Familiarity with databases and database troubleshooting • Knowledge of computer network systems • Ability to troubleshoot software problems and offer solutions by phone • Good problem solving skills with attention to detail • Strong verbal, written, interpersonal, and organizational skills • Ability to work both independently and in a team environment • Experience with SQL Server 2022, Sybase SQL applications and databases • Ability and excitement to learn new skills • A ‘think outside of the box’ mentality • Customer Service experience • Software training experience a plus • Previous experience training customers on software usage • Experience with use of peripheral devices • 10% or less travel to customer locations within the US to train and install software Benefits • Casual environment with a great group of people who love what they do • In office or telecommuting options • 100% paid health insurance • 2 weeks vacation to start • Generous 401K options • Permanent full-time. PLEASE SEND RESUME WHEN APPLYING