Community Development Manager (tenderloin)

Position Title: Community Development Manager Reports To: Sr. Manager of Community Development Status: Full-Time, Exempt Salary Range: $85,000–$90,000 annually Location: DSO Offices, 234 Eddy Street – Onsite Summary The Community Development Manager works within the DISH community to create holistic programming that supports recovery from the trauma of homelessness and promotes housing stability, restorative justice, and holistic wellness for DISH residents. This position addresses social isolation for formerly homeless adults by developing innovative programs and building community at supportive housing sites and through external partnerships. The manager supervises the Community Development Program Coordinators and provides leadership across property sites with a focus on: Community Building Creative and Holistic Programming Tenant Leadership Development Restorative Justice Practice Staff and Resident Relationship Culture Essential Duties and Responsibilities Community Building & Tenant Programming Develop creative, holistic, trauma-informed programs to promote healing, housing stability, mobility, and tenant satisfaction. Collaborate with CD team and external partners to design and facilitate community building activities. Lead restorative justice resident engagement framework, including circles, staff training, and program delivery. Support tenant communications such as newsletters, cultural/educational posters, and resource sharing. Coordinate holiday celebrations, field trips, and community events. Facilitate the DISH Tenant Community Advisory Board to build resident leadership. Support housing mobility and family/community reunification efforts. Funding & Reporting Deliver timely and accurate reporting to the City, funders, and other entities. Monitor program budgets, expenses, and credit card reconciliations. Collaborate with Fund Development on external communications and media highlights. Staff Management Hire, train, and supervise Community Development staff. Conduct performance reviews and develop training programs. Manage Community Development team including Coordinators, Restorative Justice Specialists, and Resident/Peer Leaders. Provide supervision and leadership to ensure alignment with organizational vision. Quality Management & Compliance Ensure high standards of service and effective systems for tenant input and feedback. Track tenant participation and outcomes in programs and surveys. Collaborate with DISH staff and service partners to align priorities and improve quality of life for tenants. Participate in committees, boards, and community meetings relevant to programming. Stakeholder Management Foster strong partnerships with residents, DISH staff, support service teams, and external collaborators. Conduct resident surveys, focus groups, and meetings to assess community needs. Mitigate conflicts through supportive listening and restorative approaches. Qualifications and Skills Minimum 5 years’ experience in community engagement, harm reduction, social services, or community organizing. Strong team leadership, program development, and staff management experience. Experience building partnerships and managing program budgets. Skilled in facilitation, conflict resolution, and crisis management. Ability to prioritize in a fast-paced environment. Strong verbal and written communication skills; proficiency with Microsoft Office. Ability to work with people from diverse backgrounds, including those with histories of homelessness, mental health issues, and substance use. Our Values Excellence & Focus: Deliver high-quality service on priorities under our control. Initiative & Innovation: Continuously refine and enhance services and procedures. Fairness & Consistency: Strive for equity and inclusion for tenants and staff. Respect & Openness: Be honest, direct, and embrace differences in all interactions. Work Environment & Physical Demands Shared office space with moderate noise and interruptions. Occasional work in SRO permanent housing settings with residents managing significant challenges. Typical shifts are weekday/daytime with occasional schedule changes for special projects. Ability to travel locally by public transit and occasionally out of town by car or airplane. Physical requirements include sitting, standing, bending, and occasional lifting up to 10 pounds. Equal Employment Opportunity DISH is an at-will and equal opportunity employer. We do not discriminate based on race, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender identity/expression, marital status, veteran status, medical condition, or any classification protected by law. Applying Position is open until filled. Applicants must submit: Resume Cover letter describing interest in the role and qualifications Submit applications via email to mattieloyce@dishsf.org with subject line Community Development Manager Application or apply through the DISH Jobs Page. No phone calls or drop-ins please.