Front End Developer Intern (Data Visualization Focus) - Remote

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

POSITION SUMMARY: This position shares the responsibility of maintaining the multimedia and audiovisual equipment installed in university classrooms and teaching spaces, meeting rooms, office locations, and public presentation venues. This includes preventative maintenance work as scheduled, maintenance of equipment (break/fix) and some installation work as required. This position will also be responsible for videotaping classes or events on campus as scheduled. Some overtime is required in this position, as well as the need to work alternate shifts when needed. RESPONSIBILITIES: Provide technical service and support to classrooms and meeting spaces equipped with AV Media systems Answer phone calls from classroom spaces and provide remote assistance as possible Dispatch to classroom spaces to provide immediate onsite service as required Document service issues and problem resolutions in the service workflow system Accomplish preventative maintenance tasks as assigned, usually twice per year Installation of equipment as needed, Projectors, LCD panels, rack equipment such a, Switchers Some responsibilities associated with configuration of computers in order to project properly, both PC and Mac System Commissioning and Training/Instruction in the use of the MM and AV equipment Perform final testing and commissioning of newly installed systems, including the shared responsibility for developing training materials This position will be responsible for training faculty and staff members on the proper use of the systems installed in classrooms and meeting spaces; this includes projection systems, the use of AV control systems, video conferencing and/or Skype, and some lecture capture. Videographer services and general event support Videotaping services as requested, class lectures, seminars, events during the regular academic day, as well as after hours Timely processing of the video as required to provide the requested format/copies for the customer Set up / take down of equipment in support of events, including Board of Trustees meetings. QUALIFICATIONS: Thorough knowledge of the operation of multimedia and a/v system equipment, including: Projectors and/or LCD panels Room sound systems (Playback and Live Audio) Media playback AV Control systems (AMX and Crestron) Video Switching Good computer skills; configuration settings, extending displays to projector, etc. (Microsoft Windows and MacOS) Ability to analyze and solve complex problems, troubleshooting equipment failures Ability to perform under limited supervision. Independent problem-solving ability is critical Ability to perform in stressful situations while supporting events with several moving pieces Excellent interpersonal, analytical, problem solving, organizational, and communication skills Familiar with the basic use of NLE (Non-Linear Editing) systems; preferably Final Cut Familiar audio systems: mixing consoles (analog and digital); wireless microphones Required: Must have a valid Driver's License and be able to produce a driving record with a minimum of 3 years of driving history in good standing EDUCATION & EXPERIENCE: High School diploma or equivalent Some college or professional trade training in electronics or audiovisual systems preferred 2+ years of technical service responsibilities associated with multimedia and/or a/v systems WORK HOURS: Full-time, non-exempt position Monday - Friday, 11:00 a.m. - 7:30 p.m.; 7.75 hrs./day; 38.75 hrs./week SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as a IT Technical Support II in Los Angeles County with the following duties.  Position Description Summary  This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group. Key Responsibilities: Answer incoming customer emails to the Help Desk.  Follow established procedures to diagnose and troubleshoot system issues.  Analyze, determine, and document reported production outages/incidents.  Determine severity, impact, and nature of incidents. Escalate as needed.  Communicate clearly with other team members.  Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.  Complete onboarding or offboarding functions for staff being mobilized or demobilized.  Perform hardware and software installations.  Oversee deployments and relocations of staff at various locations throughout the airport footprint.  Provide IT support at Division-wide sponsored events.  Provide on-the-job training to new department staff members.  Provide computer orientation to new staff.  May assume other duties as required/needed.  Maybe required to work various shifts as needed. Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.  Requirements Hardware and Infrastructure Experience: PC Hardware Troubleshooting Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.  Installation, Configuration, and Maintenance Experience:  Microsoft Office 365 Suite Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams  Education and Professional Experience: Bachelor's degree in computer science or related field preferred Minimum of 10 years of experience Other Requirements: Candidate must have access to company vehicle or be willing to use personal vehicle.  Must be able to lift at least 40 lbs.  Ability to organize short and long-term tasks and communicate status of tasks with clients and management.  Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.  Ability to work with others.  Self-starter with results driven focus.  Capability to assume additional responsibilities.  Demonstrated experience managing data coordination and conversion projects.  Benefits Salary Range: $94,000-$99,000 Medical, Vision, & Dental – 100% covered for the employee* Life and Disability Insurance 10.5 days of Vacation pay (Accrued) 6 days of Sick pay (Available Immediately) 10 days of Holiday pay (9 Holidays, 1 Personal Day) 3% Employer Contribution 401k (After 1 year of service) Monthly Stipend for Cell Phone Laptop for work purposes

Scope of work We are seeking a highly skilled Desktop Support engineer to support users in the Miami office. This role requires good background in IT systems, as well as hands-on experience with laptops, and user support. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services. Key Responsibilities / Accountabilities · 1st - 2nd line IT desktop and remote support to global office employees, primarily in the Miami location · VIP user support to senior management · Managing tickets via service management tool ServiceNow ITSM · Advanced troubleshooting and root cause analysis · Liaising with and delegating tasks to relevant teams for escalation · Mobile device support Apple & Android · Assisting the Desktop Team Lead with escalations · Active Directory Users and Computer administration · Responding to and resolving hardware-related warranty support tickets in accordance with vendor guidelines · MAC OS X support · Set-Up of new joiner equipment · Maintain accurate records of assets and deployment activities. · Assist with user training and documentation where necessary. · Collaborate with the EUC and Service Desk teams to ensure seamless user experience. · Provisioning and configuring laptops for end users using Microsoft AutoPilot, ensuring devices are built to company standards · Participate in ad-hoc support requests, Desk moves, Desk side support · Supporting the business core hours 8 am to 6 pm rota basis (Mon-Fri) - On-site Only (No Remote) Schedule · Monday, Oct 13, 2025 · Starting at 8:00 AM

** Looking for candidates located in the Chicago or San Francisco Region. At Rely Health, we leverage a comprehensive suite of technology tools to ensure every patient receives personalized support throughout their healthcare journey. Our patient care navigators utilize advanced AI-driven solutions, multi-channel communication platforms, and real-time data analytics to provide high-quality, cost-effective, and accessible care to diverse communities across the United States. By combining human empathy with cutting-edge technology, Rely Health ensures comprehensive, efficient, and accessible care navigation for all patients, regardless of their location or circumstances. Our solution not only reduces worry and frustration for patients and their families but also improves overall health outcomes and reduces the total cost of care As a Content Engineer you specialize in Prompt Engineering, No-Code Tooling, and Kibana.  The Content Engineer will play a pivotal role in developing LLM applications, designing prompts and optimize contextual results, and expanding our prompt library to enhance real world use cases. They will develop and refine AI prompts and responses to improve engagement relevance and overall customer experience. The Content Engineer will work closely with cross-functional teams to mange our product roadmap, matching customers’ needs with our product vision. Partner with the product owners and engineering leads to support the end to end vision of the product Collaborate with other content engineers to make decisions around information structure, relationships and strategy Coach other business leads and stakeholders on the values and methods of design thinking to solve user needs and realized business goals while also supporting the product design culture Demonstrate stakeholder management skills, including effectively managing expectations and obtaining agreement on key objectives.   Scale our solutions through component based approaches, leveraging and advancing our design system and refining our delivery process as appropriate.   Support a collaborative, transparent, and high performing team environment by leading with a positive, results oriented attitude that contributes to a culture built on resilience, great communication and mutual respect Use data and experimentation in the design process to deliver intended outcomes Promote open discussions of new ideas, though issues, and contrasting points of view Lead training sessions on GPT & Kibana tools for relevant team members Communicate with engineering on code related roadblocks and following up when deadlines are not met Own and manage the growth of our prompt library, ensuring it meets the evolving needs of our users.   Conduct extensive testing of prompts to evaluate their performance, making data-drive adjustments to enhance accuracy and efficiency.   Manage and refine virtual voice agents to optimize inbound and outbound customer interactions, improving both customer service and sales conversion rates. Utilize Kibana to design and optimize dashboards and visualizations, ensuring they are user-friendly and data-driven Rapidly testing and iterate on GPT prompts and no code tooling to gather user feedback, refine concepts and validate the usability of the product.   Shadow product users and iterate on AI to better fit use cases Advance conversational AI and new functionality to improve our navigation programs Plan and conduct usability testing sessions to gather valuable insights and incorporate user feedback into design iterations Build out GPT prompts across all operational business units Create campaign infrastructure/automation in the PRM Build out new content for new and existing customers across the company Stay up to date with industry trends, best practices and emerging technologies in data visualization and no-code tooling to continually improve our products Requirements Minimum Required Qualifications: Bachelor’s degree in related field (UX/UI design, Interaction Design, HCI, Computer Science) or equivalent experience Proven experience with GPT (or similar AI content generation technologies and Kibana) Strong knowledge of Elasticsearch and its integration with Kibana Ability to communicate complex technical topics clearly and concisely Experience interfacing with customers in a high-capacity and significantly driving the adoption of the product Preferred Qualifications: Experience with other OpenAI products Background in content creation or digital marketing Experience with no-code or low-code platforms is a plus Competencies (Knowledge/Skills/Abilities): Ability to build relationship across the company to effectively design products Strong analytical skills to work evaluate model performance and improve prompt effectiveness Knowledge of data visualization principles and best practices Excellent problem-solving skills and a detail-oriented approach to design Strong communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams.   Ability to scope project timelines and meet appropriate deadlines Creativity, open mindset to drive experimentation and internal R&D Proven ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders, ensuring that customers can effectively leverage advanced product features. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it. Rely Health does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Rely Health is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Benefits 401(k) Dental insurance Health insurance Vision insurance Technology reimbursement Paid time off (Vacation, Sick, Holiday) Paid Parental leave Professional development Target Start Date: July 2025 Location: San Francisco Bay Area (In San Francisco Office 2-3 times a week) FLSA Status: Exempt Job Status: Full Time Work Schedule: Monday - Friday with occasional evenings and/or weekends Vehicle Required: No Amount of Travel Required: 5% - Local Area Travel Reports To: Lead, Content Engineer Salary Range: 85,000 to 95,000 DOE

POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)