Insurance Customer Experience Specialist - Full‑Time, On‑Site (Fort Lauderdale)

Insurance Customer Experience Specialist Location: On-Site | Type: Full-Time | Level: No Experience Needed Industry: Insurance/ Member Services / Customer Service We’re seeking an empathetic and solution-oriented Healthcare Member Experience Specialist to join our member support team. In this role, you’ll handle: - Incoming calls - Create positive experiences that build trust and long-term satisfaction. - Resolve member concerns - Apply creative problem solving skills tailored to each member's needs If people say you have a way with words and an even better way with people we invite you to apply. This isn’t a typical call-center job — it’s an opportunity to truly make a difference in how member's feel about their care. Responsibilities - Preventing problems before they start. You’ll identify early signs of dissatisfaction and turn them into opportunities to strengthen the relationship. - Turning “I’m not sure” into “I’m in.” Through calm, clear communication, you'll gain trust, demonstrate competency and handle objections, hesitations, and frustrations with empathy — and strategy. - Building emotional loyalty. Every message, call, or chat is a chance to make someone feel heard and valued. That’s your superpower. Actively listen, build rapport, educate customers, address issues. - Providing excellent customer service at all costs. Whatever it takes. The ideal candidate would is empathetic by nature, calm and collected under pressure, persuasive, service-driven and has a sharp eye for detail! If we’re describing you, then submit your resume and send us a quick note telling us about a time you helped someone stay calm, feel heard, or change their mind — and how that skill might show up in this role.