Development Assistant (burlingame)

Peninsula Humane Society & SPCA Development Assistant Title: Development Assistant Classification: Full-time, Non-exempt, Non-Union Salary: $23.00 - $26.00/hour, depending on experience Who we are: Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife from San Francisco through San Mateo and the northern half of Santa Clara County. Our work means 5,000 lives saved each year. The Community Engagement division develops/maintains relationships within the community to curate donations to fund many PHS programs, such as the HOPE Program. To learn more about us, visit www.phs-spca.org. Who you are: You enjoy and have experience working on various projects including database management, digital fundraising, grants, etc.. You are professional, enthusiastic coupled with excellent communication skills. You are passionate about animal welfare and would like to make a difference in the community and the lives of animals and people. Position must be performed on-site. Essential Duties and Responsibilities include the following (other duties may be assigned): • Ensure high-quality data within the database: o Uphold donor confidentiality through database security. o Learn and follow proper protocols and strategy for data entry including coding donor accounts appropriately. o Steward data through clean-up procedures, etc., to maintain database integrity. o Develop and maintain best practices for donor data and database architecture as our approach to engaging with donors evolves. • Answer general questions from the community and donors through calls, texts and email. • Facilitate mail campaigns by querying for and exporting data files, reviewing/ editing copy, maintaining schedules, and coordinating with direct response marketing contractors. • Coordinate with the Communications Manager and contractors to keep development-related webpages current and engaging. • Write articles for and edit drafts of the quarterly Pawprint newsletter. • Communicate with donors: clarifying donations and/or donor information, in-kind acknowledgement letters, and stewardship. • Cultivate positive relationships with donors that allow them to engage with and contribute to PHS. • Train and supervise development department volunteers. • Maintain department supply inventory; edit drafts of and order new supplies. • Act as a backup for gift batch entry, thank you letters, etc. • Maintain the PHS wish list – make sure donations are delivered to the appropriate departments and thank you letters are sent. • Assist with texting program. • Responsible for managing the grant cycle: researching, contact cultivation, applications, and stewardship. • Help develop social media strategies and content if needed. • Maintain a professional demeanor while interacting with the public, donors, volunteers, and other coworkers. • Work effectively under pressure to deliver accurate results in a fast-paced environment. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Upon hire, must pass a background check. • Bachelor's degree (B.A.) from four-year college or university; or two to five years related experience; or equivalent combination of education and experience. • Proficient working with Microsoft Office specifically Excel and Word. Experience with Raiser’s Edge (and/or other development software) and Google Drive preferred, but not required. • Possess excellent written and verbal communication skills. Ability to write routine reports and correspondence. Ability to speak effectively before groups of donors or potential donors. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedures manuals and a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Professional, enthusiastic and positive demeanor. • Strong organizational and time management skills. • Possess a valid CA driver’s license with a satisfactory record to be insured by our insurance company. Excellent Benefits Package Available • Medical /Dental /Vision/Life/ Flex Spending • Sick, Vacation and Holiday pay • Employee Assistance Plan • Retirement plan & employer matching Available to all employees with pets: • Free vaccines, spay/neuter, microchipping, and two pet adoptions • Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores. For more information about our available job opportunities and how to apply, please visit our website at www.phs-spca.org/careers The Peninsula Humane Society & SPCA is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. EOE/M/F/D/V/SO