Family Support Specialist

Are you passionate about social justice and working with customers from diverse backgrounds and experiences? Are you looking for a job that combines leadership, caseload management, and person-centered service delivery? If so, UCP Oregon might have the perfect opportunity for you! UCP Oregon helps adults who experience disabilities to live the life of their dreams—whether that’s living independently, working in a great job, or pursuing their interests and hobbies. We encourage a culture of IDEAS (Inclusion, Diversity, Equity, Accessibility, and Support) and are working towards building a diverse and inclusive workforce to represent and empower the community we support. UCP Oregon is seeking a “Lead Personal Agent” (Lead Case Manager) to work in one of our two intellectual/developmental disabilities support services brokerages known as UCP Mentors. Lead Personal Agents are a part of UCP Mentors’ leadership team therefore they will participate in developing quality assurance measures, policies and procedures, and ensure compliance with brokerage state/federal rules and guidelines. **The deadline for application submissions for the Lead Personal Agent (Lead Case Manager) Position is Friday, 8/1/2025** As a Lead Personal Agent, you will supervise up to 6 Personal Agents, including up to two Bilingual (Spanish) Personal Agent Liaisons. This will include all aspects of supervision, including: Filling open Personal Agent positions in collaboration with UCP’s Recruitment Department; Training newly hired Personal Agents and implementing on-going training and development; Managing schedules and approving payroll and expenses for your team members; Supporting excellent performance by communicating expectations, retraining to address any employee challenges, and completing performance evaluations; Acting as a resource for your team by proactively evaluating the needs of the customers on their caseloads and problem-solving when necessary; and Supporting your team in achieving their professional development goals.   You will also be responsible for improving the overall quality of services delivered by: Reviewing, editing, and approving ISPs (Individual Support Plans) and other types of documentation; Reviewing incident reports, recommending follow-up, and supporting APS (Adult Protective Services) referrals, if necessary; Soliciting and responding to customer feedback; and Connecting with external resources to better serve the customers we support at UCP Mentors’ brokerage.   You will be asked to support a minimal caseload or, at times, provide coverage for an absent Personal Agent. This would involve assisting customers (and their families) to: Navigate the support services system, including using person-centered planning techniques to assess their needs and develop plans and goals; Secure resources and services (in areas such as employment, housing, crisis, and direct support providers); and Address their health and safety needs. Overall, you’ll have the chance to make a big difference every day, and be a part of a collaborative, fun, and diverse team. Hours & Location: This is a 40-hour a week job. Typical schedule will be Monday through Friday, 8:30am to 5pm but may vary depending on customers’ needs. Additional hours will be required rarely. Currently, Lead Personal Agents are working a hybrid remote and office-based model (2 days in office, 3 days working from home). However, during your training period, you will be required to work at our office on a more regular basis. Once you are fully trained, you will have the opportunity to work a hybrid schedule. To Apply: It’s easy to apply! Click the "Apply for this job" button below. UCP Oregon is an Equal Opportunity Employer, and actively seeks applicants from diverse backgrounds. UCP considers qualified applicants for employment without regard to age, sex, ethnicity, religion, disability, marital status, sexual orientation or gender identity, military/veteran status, or any other basis prohibited by applicable law. We encourage BIPOC, LGBTQ+ individuals, and people who experience disabilities to apply. Find out more about UCP at: https://www.ucpaorwa.org/careers.html Requirements Bachelor’s degree in social services or closely related field and at least 2 years of work experience in developmental disabilities, social services, mental health or a related field; or an Associate’s degree in social services or closely related field and at least 3 years of work experience in developmental disabilities, social services, mental health or a related field; or a high school diploma/GED and at least 5 years of work experience in developmental disabilities, social services, mental health or related field. At least 1 year of experience working as a Personal Agent or Case Manager for people who experience intellectual and/or developmental disabilities. At least 2 years of demonstrated experience supervising and leading other employees, preferably in the non-profit industry. Must be able to drive on the job, which means that you are at least 18 years old, have a current driver’s license, a reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record. Must be able to pass a reference check and criminal history background check. Demonstrated commitment to customer self-determination and personalized support. Demonstrated ability to prioritize, meet deadlines, and manage multiple projects in a fast-paced environment. Demonstrated ability to identify and resolve problems in a timely manner. Demonstrated written and verbal ability to communicate effectively and in a professional manner with a wide constituency. Spanish proficiency is a preferred qualification. Proficiency in ASL or other languages is considered a plus. Benefits $32.58 per hour or $67,766 annually; exempt from overtime. Candidates who demonstrate proficiency in Spanish will qualify for a pay differential. Great medical, vision, prescription, and alternative care coverage (including massage therapy and naturopathy) for employee, spouse/domestic partner, and children. Dental insurance available at your own cost. 4 weeks of paid time off, rising to 5 weeks after 5 years of service at UCP. 11 paid holidays off per year. Paid eight-week sabbatical after ten years of service. 401k retirement plan with up to 4% employer match. Mileage reimbursement. Company cellphone. Fun, casual work environment, with lots of opportunities for advancement and growth, at one of the top-ranked non-profits in Oregon. Posted: 7/22/2025

Do you have an extra bedroom and a heart for helping others? Would you like to be a caregiver in your own home? Enriching Lives is looking for caring individuals of all skill sets and backgrounds to become Family Home Providers for adults with developmental disabilities your own home. We encourage you to learn more about our organization by watching our video at the link below: https://vimeo.com/364419685 We are especially looking for Providers that speak Vietnamese, Cantonese, and/or American Sign Language. As a Family Home Provider you will receive a tax free stipend of $1700-$5000+/month per Individual and you can serve a maximum of 2 Individuals in your home increasing your earning potential to $3400-$10,000+/month. The amount of the stipend depends on the support needs of each Individual and how much care they need. The more support they need, the higher the monthly stipend. Most Individuals fall in the middle of the rate range. The most important quality of a Family Home Provider is a commitment to the well-being and personal growth of the Individuals they care for. We are looking for caregivers who are in alignment with our mission and values. Enriching Lives is committed to providing each Individual we serve a caring family environment where they receive the supports they need to reach their goals and to grow into the best version of themselves. Family Home Providers can come from all different ethnic backgrounds, skills sets, education, neighborhood settings and family constellations. Experience in the social service field, as a caregiver, mental health worker, Psych Tech, CNA, or RN is a plus, but is not required. Enriching Lives provides classes at no charge to potential Family Home Providers to prepare them to be caregivers in their own home. Family Home Providers are responsible for providing care and supervision to 1-2 adults with developmental disabilities such as Intellectual Disabilities, Cerebral Palsy, Epilepsy, Autism, or Traumatic Brain Injury. More information about developmental disabilities is available on our website. Individuals may also have additional physical or mental health support needs. Individual’s ages range from 18-65 and their needs vary from high functioning, fairly independent Individuals to those who have total physical care needs or behavior support needs. Most Individuals participate in a school or day program during the day, although Family Home Providers are still responsible for being available during the day if needed. You will receive support from Enriching Lives to assist you in providing services in your own home such as initial and continuing education, the support of a multidisciplinary team, 24 hour on call professional support, and overnight relief support. Enriching Lives staff will visit you and the Individual regularly to provide support and ensure that the Individual’s goals are being met. At a minimum, you must have 1-2 spare bedrooms, a safe and pleasant living environment, reliable transportation, a high school diploma or GED and a designated backup Family Home Provider. All adult members of the household and frequent visitors to the home must have a clear criminal history and a DMV record without any major violations. Enriching Lives is highly committed to making successful matches and placements in the home of people who become Family Home Providers with our agency. While there are never guarantees for placements, our success rate is extremely high. We honestly evaluate you and only move forward in certifying you if we are confident that you will receive a match and be successful in our program. Our goal is to create a long term and mutually beneficial relationship with our Family Home Providers. Areas where Family Home Providers are needed include: Contra Costa & Alameda Counties. We currently have a number of clients awaiting homes and can have you certified as a Family Home Provider in as little as 6-8 weeks so if you are interested, please set up an appointment for an information session at our office. For more information or to register for an information session, please call Mykayla at our office Mon-Fri between 9-5 at (925) 344-4565 or visit our website at www.enrichinglives.net. Our Concord office is located at 2151 Salvio Street, Suite 272, Concord, CA 94520. We look forward to hearing from you! The Enriching Lives Team www.enrichinglives.net

Cal Farley's Boys Ranch is a nonprofit child and family service organization that provides residential family-style living in a rural setting for boys and girls in need of a safe, home-like environment. We are currently seeking House Parents to join our team. In this role, you will be responsible for providing direct care services and creating a home-like environment for children in need. The House Parent plays an instrumental role in creating a positive and nurturing environment for children who need a safe place to call home. As a House Parent you will work directly with children to provide support, guidance, and positive reinforcement. You will help children with daily tasks and activities, and you will be responsible for creating a sense of family within your home. Responsibilities Live in your assigned cottage, helping to care for and provide for up to eight children. Teach and lead cottage rules and daily routines. Provide encouragement, guidance, and counseling to residents. Participate in educational and recreational activities with the youth. Ensure that all children’s physical needs (food, shelter, etc.) are met. Help children build self-esteem and gain skills to overcome difficult situations. Act as a positive role model to youth by demonstrating appropriate behaviors and attitudes towards others. Requirements A high school diploma or equivalent. Experience in child care or related field is preferred. Strong communication and interpersonal skills. Ability to work collaboratively with a team. Ability to work flexible hours, including evenings and weekends. Must possess a valid driver's license. Must be 21 or older. Ability to work independently with strong problem solving and decision-making skills. Benefits Sign-on bonus. Longevity bonus available! Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, Roth) with 5% Company match! Life Insurance (Basic, Voluntary & AD&D) Paid Time Off Short Term & Long-Term Disability Training & Development Wellness Resources Cal Farley's is an Equal Opportunity Employer.

Do you have an extra bedroom and a heart for helping others? Would you like to be a caregiver in your own home? Enriching Lives is looking for caring individuals of all skill sets and backgrounds to become Family Home Providers for adults with developmental disabilities your own home. We encourage you to learn more about our organization by watching our video at the link below: https://vimeo.com/364419685 We are especially looking for Providers that speak Vietnamese, Cantonese, and/or American Sign Language. As a Family Home Provider you will receive a tax free stipend of $1700-$5000+/month per Individual and you can serve a maximum of 2 Individuals in your home increasing your earning potential to $3400-$10,000+/month. The amount of the stipend depends on the support needs of each Individual and how much care they need. The more support they need, the higher the monthly stipend. Most Individuals fall in the middle of the rate range. The most important quality of a Family Home Provider is a commitment to the well-being and personal growth of the Individuals they care for. We are looking for caregivers who are in alignment with our mission and values. Enriching Lives is committed to providing each Individual we serve a caring family environment where they receive the supports they need to reach their goals and to grow into the best version of themselves. Family Home Providers can come from all different ethnic backgrounds, skills sets, education, neighborhood settings and family constellations. Experience in the social service field, as a caregiver, mental health worker, Psych Tech, CNA, or RN is a plus, but is not required. Enriching Lives provides classes at no charge to potential Family Home Providers to prepare them to be caregivers in their own home. Family Home Providers are responsible for providing care and supervision to 1-2 adults with developmental disabilities such as Intellectual Disabilities, Cerebral Palsy, Epilepsy, Autism, or Traumatic Brain Injury. More information about developmental disabilities is available on our website. Individuals may also have additional physical or mental health support needs. Individual’s ages range from 18-65 and their needs vary from high functioning, fairly independent Individuals to those who have total physical care needs or behavior support needs. Most Individuals participate in a school or day program during the day, although Family Home Providers are still responsible for being available during the day if needed. You will receive support from Enriching Lives to assist you in providing services in your own home such as initial and continuing education, the support of a multidisciplinary team, 24 hour on call professional support, and overnight relief support. Enriching Lives staff will visit you and the Individual regularly to provide support and ensure that the Individual’s goals are being met. At a minimum, you must have 1-2 spare bedrooms, a safe and pleasant living environment, reliable transportation, a high school diploma or GED and a designated backup Family Home Provider. All adult members of the household and frequent visitors to the home must have a clear criminal history and a DMV record without any major violations. Enriching Lives is highly committed to making successful matches and placements in the home of people who become Family Home Providers with our agency. While there are never guarantees for placements, our success rate is extremely high. We honestly evaluate you and only move forward in certifying you if we are confident that you will receive a match and be successful in our program. Our goal is to create a long term and mutually beneficial relationship with our Family Home Providers. Areas where Family Home Providers are needed include: Contra Costa & Alameda Counties. We currently have a number of clients awaiting homes and can have you certified as a Family Home Provider in as little as 6-8 weeks so if you are interested, please set up an appointment for an information session at our office. For more information or to register for an information session, please call Mykayla at our office Mon-Fri between 9-5 at (925) 344-4565 or visit our website at www.enrichinglives.net. Our Concord office is located at 2151 Salvio Street, Suite 272, Concord, CA 94520. We look forward to hearing from you! The Enriching Lives Team www.enrichinglives.net

Title: Case Manager Level: Manager Department: Fair Ridge Emergency Center Reports to: Assistant Director of Programs Salary Range: $52K-$56K Location: Fair Ridge Family Shelter FLSA Status: Exempt Location: Fairfax, VA   About Us: Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)   About the Role: The Case Manager will work with 10-20 families in our Shelter, Prevention, and Rapid Rehousing Programs. This work is based both in the community as well as at the Fair Ridge Family Shelter. He/she will support the housing first model with a trauma informed care approach that will maximize the likelihood of client success and long-term self-sufficiency with the primary goal of assisting families with obtaining and maintaining housing. Responsibilities include conducting individual needs assessments, program planning, empowering clients’ progress toward housing, and assisting families in locating or maintaining housing options. Once housing is secured, the Case Manager will work to link families with services and resources to help them stabilize in their new housing and neighborhood. This follow up case management often includes assisting families with budgeting, learning how to be a model tenant, increasing income, and linkage to other service providers in the community. The Case Manager will serve as the primary point of contact for all assigned client services and provide guidance and support to clients working toward self-sufficiency. This work is fast paced, and the client relationships are often time limited. The Case Manager must be comfortable forming relationships with landlords and other community partners to ensure clients are able to secure housing as their top priority.   Responsibilities: Develop Housing First focused service plans, individualized to the client’s unique housing needs and guide families through the housing location process Proactively and creatively seek new housing opportunities and resources in Fairfax and other localities to assist families with locating housing Empathetically but firmly address any safety issues that may arise during the family’s stay in shelter and work to help refocus family’s efforts on their housing plan. Plan, schedule, coordinate, and conduct Family Shelter Planning Team meetings or professionals’ meetings to assist in housing planning Once housed, partner with families to outline what supports are needed to address housing barriers and needs and to develop an agreed on plan to achieve housing related goals and to maintain stable housing. Assist clients in securing appropriate services and coordinate delivery of services to clients (i.e. employment, housing, finance) Assist clients in improving money management by developing a working budget using financial information provided by clients Build and maintain relationships with area landlords who will work with families with multiple barriers and facilitate initial communication landlords and clients Educate client on topics including but not limited to tenant rights and responsibilities, housing discrimination, communicating with landlords, how to read a lease, identifying roommates, maintaining a household, etc. Assist with developing a rental assistance package for clients utilizing a variety of funding sources; properly document the distribution of these funds; lead the recertification process if families require additional funds to maintain housing. Function as a contributing member of a multidisciplinary team with Shelter House Inc. employees, deployed staff, and involved agencies to ensure clients receive needed services in a timely manner Assure that all relevant information pertaining to clients is disseminated to all appropriate staff members in a timely manner Encourage the client and his/her family to focus their efforts on attaining the objectives specified in the Housing Plan and Housing Sustainability Plan Assist clients in plan for discharge from the program Timely documentation of all contacts with clients in client file and HMIS as required Maintain complete client records in accordance with agency and best practice standards Proficiently utilize Microsoft Suites applications (email, calendar, drive, docs, etc) as a part of day-to-day work requirements Maintain current knowledge and ability to implement of emergency procedures Be in rotation for Intake Phone as directed by supervisor Participate in staff meetings and trainings as directed by supervisor Commit to being a continuous learner. Study our practice models and work to improve work style and process based on best practice models. Empower and guide clients in their successful completion of the shelter/ housing program Safely utilize Shelter House owned vehicles to drive clients to various locations including housing viewings Ensure compliance with all agency policies Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment Other Duties as assigned Requirements Required: A bachelor's degree in human services/ related field or commensurate experience Foreign language fluency in Arabic or Spanish in addition to English 1+ years of case management/ direct services/other related experience Strong written and oral communication skills Ability to prioritize competing priorities and make sound judgements Ability to complete tasks while navigating frequent interruptions Ability to deliver creative, resourceful solutions to unique challenges Strong organizational and time management skills Valid Driver’s License and reliable transportation Ability to Drive a 15 passenger van Willingness to work evenings and weekends when needed Preferred: Foreign Language fluency in a language other than English (ex. Spanish, Farsi, Arabic or Amharic) Experience with providing services to clients experiencing homelessness, Mental Health or substance abuse issues Experience utilizing the Homeless Management Information System (HMIS). Physical Requirements: Annual TB Test is required Ability to sit or stand for long periods Ability to lift items weighing 10-20 pounds Benefits Benefits:  Medical, Dental & Vision Insurance  401K contributions with a 4% employer match  13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off  Two Semi-Annual Team Building Events  Equal Employment Opportunity:  Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.  Drug and Alcohol-Free Workplace Policy:   Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace. 

Do you have an extra bedroom and a heart for helping others? Would you like to be a caregiver in your own home? Enriching Lives is looking for caring individuals of all skill sets and backgrounds to become Family Home Providers for adults with developmental disabilities your own home. We encourage you to learn more about our organization by watching our video at the link below: https://vimeo.com/364419685 As a Family Home Provider you will receive a tax free stipend of $1400-$5400+/month per Individual and you can serve a maximum of 2 Individuals in your home increasing your earning potential to $2800-$10,800+/month. The amount of the stipend depends on the support needs of each Individual and how much care they need. The more support they need, the higher the monthly stipend. Most Individuals fall in the middle of the rate range. The most important quality of a Family Home Provider is a commitment to the well-being and personal growth of the Individuals they care for. We are looking for caregivers who are in alignment with our mission and values. Enriching Lives is committed to providing each Individual we serve a caring family environment where they receive the supports they need to reach their goals and to grow into the best version of themselves. Family Home Providers can come from all different ethnic backgrounds, skills sets, education, neighborhood settings and family constellations. Experience in the social service field, as a caregiver, mental health worker, Psych Tech, CNA, or RN is a plus, but is not required. Enriching Lives provides classes at no charge to potential Family Home Providers to prepare them to be caregivers in their own home. Family Home Providers are responsible for providing care and supervision to 1-2 adults with developmental disabilities such as Intellectual Disabilities, Cerebral Palsy, Epilepsy, Autism, or Traumatic Brain Injury. More information about developmental disabilities is available on our website. Individuals may also have additional physical or mental health support needs. Individual’s ages range from 18-65 and their needs vary from high functioning, fairly independent Individuals to those who have total physical care needs or behavior support needs. Most Individuals participate in a school or day program during the day, although Family Home Providers are still responsible for being available during the day if needed. You will receive support from Enriching Lives to assist you in providing services in your own home such as initial and continuing education, the support of a multidisciplinary team, 24 hour on call professional support, and overnight relief support. Enriching Lives staff will visit you and the Individual regularly to provide support and ensure that the Individual’s goals are being met. At a minimum, you must have 1-2 spare bedrooms, a safe and pleasant living environment, reliable transportation, a high school diploma or GED and a designated backup Family Home Provider. All adult members of the household and frequent visitors to the home must have a clear criminal history and a DMV record without any major violations. Enriching Lives is highly committed to making successful matches and placements in the home of people who become Family Home Providers with our agency. While there are never guarantees for placements, our success rate is extremely high. We honestly evaluate you and only move forward in certifying you if we are confident that you will receive a match and be successful in our program. Our goal is to create a long term and mutually beneficial relationship with our Family Home Providers. Areas where Family Home Providers are needed include: Napa, Solano, & Sonoma Counties. We currently have a number of clients awaiting homes and can have you certified as a Family Home Provider in as little as 6-8 weeks so if you are interested, please set up an appointment for an information session. For more information or to register for an information session, please call Mey at our office Mon-Fri between 9-5 at (707) 266-7565 or visit our website at www.enrichinglives.net. Our Fairfield office is located at Mangles Blvd, Fairfield, CA, 94534 We look forward to hearing from you! The Enriching Lives Team www.enrichinglives.net