Service Manager | Palma | Now Hiring (West Village)

Culinary Agents is working with the team at Palma to connect them with talented hospitality professionals. Palma - Now Hiring: Service Manager Click here to learn more & apply today! Job Title: Service / Operations Manager  Location: Palma Restaurant – West Village, NYC Employment Type: Full-Time About Us: Palma is a beloved, family-owned Italian restaurant in the West Village known for heartfelt hospitality, timeless cuisine, and a warm, intimate setting. We’re seeking a hands-on, service-driven Service Manager to oversee our front-of-house team and ensure a consistently excellent guest experience. Responsibilities: Oversee daily FOH operations with grace, professionalism, and attention to detail Lead service and support staff during shifts Manage and execute private events and special occasions Ensure smooth guest flow, top-tier hospitality, and consistent service standards Handle scheduling, training, and team development Collaborate with management on service strategy and feedback Maintain compliance with health, safety, and labor guidelines Qualifications: 2+ years of FOH management in a full-service restaurant Experience coordinating and managing events Strong communication, leadership, and organizational skills Calm, solution-oriented, and guest-focused Familiarity with Resy, Toast, or similar systems Must be available nights, weekends, and holidays Equal Opportunity Employer: Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status. Create your FREE profile on CulinaryAgents.com to apply to any job with a single click! Plus, start receiving alerts for new opportunities that match your skills and experience.