$46,000-56,000/year
341 Ponce De Leon Ave NE, Atlanta, GA 30308, USA
What you will do • Field inquiries from potential customers and provide exceptional customer service and responses to their questions. • Communicate with customers on new updates to their products. • Update and maintain sales presentations • Work with designer on various advertisements • Social Media management • Determine warranty status and invoice for spare parts • Prepare invoices, track accounts receivable, and conduct collections activities when needed. • Keep inventory and common replacement parts in stock. • Prepare basic financial reports • Manage return process • Minimal travel (3-4 trips per year) • Wear many hats and pick up where needed with available bandwidth. • Work onsite 37.5 hours per week 9am to 5pm with a 30-minute lunch break. What you will bring • At least 3 years’ experience in a customer support role • Professional communion skills both verbally and in-writing. • Polished professional demeanor • QuickBooks knowledge is a plus • Microsoft Office Skills including Word, Excel, and PowerPoint • Easy going team member • Natural problem-solver • Obsessed with customer service - understanding the customer’s satisfaction is the company’s number one priority. • Ability to train and captivate the audience to keep them engaged during the installation video calls. • Outgoing personality with the ability to speak to customers and put them at ease • Can-do attitude • Be a commutable distance to O4W/Little 5 Points area • You find a startup rapidly changing environment fun and you love to innovate! What you will get • Full training on our products and systems • 100% paid medical benefits • 401(k) – Eligible after 12 months of service • Paid time off • Great office space at Industrious (505 N Angier Drive) • Possibility of advancement and growth as the company grows.