IT Technician at High-Growth IT Startup in SF Area (San Francisco, CA)

THIS IS NOT A REMOTE SUPPORT POSITION. We are seeking a pleasant, reliable, and hardworking individual for a tech support position. Hours can vary between 8:30 am and 6:30 pm Mon-Fri. Alternate Saturdays. Part-time to full-time option available; depending on your performance. Send a resume or a description of your recent work history. Basic knowledge of hardware, software, and Windows networking is required. Must be capable of lifting computers, monitors, printers, etc.. If you have any experience with Microsoft 365, that's a plus; but, not required.

Company Description: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community. Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage. Job Summary: The role of an IT Help Desk Analyst I is to serve as the primary point of contact for all IT-related inquiries, responsible for analyzing, diagnosing, and managing escalations while resolving technical and user issues in a service-driven environment. This role requires quick comprehension and the ability to work independently. The analyst must efficiently manage time and tasks, resolving issues and handling requests both remotely and over the phone. The position demands flexibility in addressing various user skill levels and explaining solutions in a non-technical manner. Strong patience and excellent customer service skills are essential. Additionally, the role involves assisting end users with in-person support when remote solutions are not feasible, including travel to remote sites within a 15-mile radius. CLICK HERE TO APPLY:APPLY HERE Qualifications: • High School Diploma or equivalent required. Associate degree in Information Technology or completion of a technical IT training program or related field is preferred. • Basic knowledge of computer hardware, Windows Operating System, and common applications such as Microsoft Office and Email Clients, and the ability to learn and use Axis departmental systems. • Strong problem-solving skills and the ability to troubleshoot technical issues. • Excellent business communication skills, with the ability to explain technical information in an easily understandable manner. • Ability to prioritize tasks and handle multiple requests simultaneously and must be able to adjust priorities quickly as circumstances dictate. • Customer-oriented mindset with a focus on providing excellent user experience. • Basic knowledge of networking concepts and protocols. • Experience with help desk software or ticketing systems is a plus. • Experience with alpha/numerical filing. • Excellent time management skills. • Ability to work efficiently and effectively, even under pressure. • Ability to lift and carry up to 30 lbs. and move all components of PC workstations, servers, network equipment, peripherals, and other ancillary equipment. • Must possess a valid and current driver’s license with reliable transportation, a clean driving record and automobile insurance is required. • Strong analytical, employee relations, and interpersonal skills. • Excellent writing, editing, and proofreading skills. • Ability to interact effectively and in a supportive manner with persons of all backgrounds. • Proactive, self-motivated and able to work independently as well as on a team with the ability to exercise sound independent judgment. • Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times. • Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment. • Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times. • Ability to establish and maintain positive and professional working relationships. • Must be able to be at work regularly and on time. • Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting. • A can-do attitude with attention to detail. • Ability to type a minimum of 35 WPM with minimal errors. • Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems. • Must be able to use office equipment (i.e. copier, fax, etc.). Essential Duties/Responsibilities: • Serve as a first point of contact and as a tier 1 help desk technical support, application support, and incident response liaison. • Accountable for evaluating and testing new technologies prior to deployment to ensure the help desk analyst meet performance, security, and compatibility standards. • Assigned for endpoint preparation and management to ensure seamless device integration, reduce security risks, enhance the overall productivity of employees, and aligned with the Axis company standards, enabling employees to perform their work efficiently and safely. • Ensure compliance with privacy and security requirements by safeguarding sensitive data, enforcing access controls, and adhering to Axis Informational Technology (IT) security policies and procedures. • Assist in identifying and reporting potential security risks or breaches, and support end users in following best practices for data protection and secure system usage. • Create end user and IT internal documentation as needed. • End user training of new technologies as needed. • Collaborate with the Informational Services (IS) department and Informational Technology (IT) teams to facilitate workflow enhancements as required. • Responsible for optimizing new technologies after deployment. • Provide remote support and resolve issues over the phone or through remote desktop tools. Document all support activities and resolutions in the help desk ticketing system. • Drive to other sites and locations as needed to perform job duties or support organizational operations. • Participate in staff meetings, and attend other meetings and training events as assigned. • May be required to perform other related duties, responsibilities, and special projects as assigned. Benefits: • Employer paid health, dental, and vision benefits to the employee. • Option to participate in a 403(B) retirement plan with employer matching contribution. • Partial educational reimbursement. • 12 paid holidays. • Accrued paid time off with each pay period. • Employee discount programs. • Colleague Referral Bonus Program. Connect with Axis: Company Page: https://www.axishealth.org Facebook: https://www.facebook.com/axiscommunityhealth LinkedIn: https://www.linkedin.com/company/axis-community-health Annual Gratitude Report: https://issuu.com/axiscommunityhealth/docs/gratitudereport2024 Physical Demands and Working Conditions: Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship. Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required. Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods. Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are. Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues. Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises. Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity. Key Search Words: IT Help Desk Analyst, IT Support Specialist, Technical Support Analyst, Service Desk Technician, Desktop Support Specialist, IT Support Technician, End-User Support Analyst, Teams, Epic, Microsoft, Okta, Zendesk, #LI-Onsite

Company Description: Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community. Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage. Job Summary: The role of an IT Help Desk Analyst I is to serve as the primary point of contact for all IT-related inquiries, responsible for analyzing, diagnosing, and managing escalations while resolving technical and user issues in a service-driven environment. This role requires quick comprehension and the ability to work independently. The analyst must efficiently manage time and tasks, resolving issues and handling requests both remotely and over the phone. The position demands flexibility in addressing various user skill levels and explaining solutions in a non-technical manner. Strong patience and excellent customer service skills are essential. Additionally, the role involves assisting end users with in-person support when remote solutions are not feasible, including travel to remote sites within a 15-mile radius. CLICK HERE TO APPLY:APPLY HERE Qualifications: • High School Diploma or equivalent required. Associate degree in Information Technology or completion of a technical IT training program or related field is preferred. • Basic knowledge of computer hardware, Windows Operating System, and common applications such as Microsoft Office and Email Clients, and the ability to learn and use Axis departmental systems. • Strong problem-solving skills and the ability to troubleshoot technical issues. • Excellent business communication skills, with the ability to explain technical information in an easily understandable manner. • Ability to prioritize tasks and handle multiple requests simultaneously and must be able to adjust priorities quickly as circumstances dictate. • Customer-oriented mindset with a focus on providing excellent user experience. • Basic knowledge of networking concepts and protocols. • Experience with help desk software or ticketing systems is a plus. • Experience with alpha/numerical filing. • Excellent time management skills. • Ability to work efficiently and effectively, even under pressure. • Ability to lift and carry up to 30 lbs. and move all components of PC workstations, servers, network equipment, peripherals, and other ancillary equipment. • Must possess a valid and current driver’s license with reliable transportation, a clean driving record and automobile insurance is required. • Strong analytical, employee relations, and interpersonal skills. • Excellent writing, editing, and proofreading skills. • Ability to interact effectively and in a supportive manner with persons of all backgrounds. • Proactive, self-motivated and able to work independently as well as on a team with the ability to exercise sound independent judgment. • Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times. • Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment. • Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times. • Ability to establish and maintain positive and professional working relationships. • Must be able to be at work regularly and on time. • Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting. • A can-do attitude with attention to detail. • Ability to type a minimum of 35 WPM with minimal errors. • Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems. • Must be able to use office equipment (i.e. copier, fax, etc.). Essential Duties/Responsibilities: • Serve as a first point of contact and as a tier 1 help desk technical support, application support, and incident response liaison. • Accountable for evaluating and testing new technologies prior to deployment to ensure the help desk analyst meet performance, security, and compatibility standards. • Assigned for endpoint preparation and management to ensure seamless device integration, reduce security risks, enhance the overall productivity of employees, and aligned with the Axis company standards, enabling employees to perform their work efficiently and safely. • Ensure compliance with privacy and security requirements by safeguarding sensitive data, enforcing access controls, and adhering to Axis Informational Technology (IT) security policies and procedures. • Assist in identifying and reporting potential security risks or breaches, and support end users in following best practices for data protection and secure system usage. • Create end user and IT internal documentation as needed. • End user training of new technologies as needed. • Collaborate with the Informational Services (IS) department and Informational Technology (IT) teams to facilitate workflow enhancements as required. • Responsible for optimizing new technologies after deployment. • Provide remote support and resolve issues over the phone or through remote desktop tools. Document all support activities and resolutions in the help desk ticketing system. • Drive to other sites and locations as needed to perform job duties or support organizational operations. • Participate in staff meetings, and attend other meetings and training events as assigned. • May be required to perform other related duties, responsibilities, and special projects as assigned. Benefits: • Employer paid health, dental, and vision benefits to the employee. • Option to participate in a 403(B) retirement plan with employer matching contribution. • Partial educational reimbursement. • 12 paid holidays. • Accrued paid time off with each pay period. • Employee discount programs. • Colleague Referral Bonus Program. Connect with Axis: Company Page: https://www.axishealth.org Facebook: https://www.facebook.com/axiscommunityhealth LinkedIn: https://www.linkedin.com/company/axis-community-health Annual Gratitude Report: https://issuu.com/axiscommunityhealth/docs/gratitudereport2024 Physical Demands and Working Conditions: Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship. Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required. Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods. Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are. Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues. Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises. Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity. Key Search Words: IT Help Desk Analyst, IT Support Specialist, Technical Support Analyst, Service Desk Technician, Desktop Support Specialist, IT Support Technician, End-User Support Analyst, Teams, Epic, Microsoft, Okta, Zendesk, #LI-Onsite

CourtSmart, designs and installs advanced, audio/ video recording and presentation systems to courtrooms throughout the State of New Jersey and around the USA. Our technology uses Ai in our courtroom solutions. We are looking for A/V professionals based in our NJ office with vision and ambition to join our staff and help us expand our reach in the digital recording market. Job Description: We are seeking full-time experienced Audio-Visual Support Technicians capable of working both independently and as part of a team. This is a full-time position to install and support our government’s installations. Travel within NJ and surrounding areas is required and travel in other locations may be required from time to time. CourtSmart is a successful employee-owned business. CourtSmart is an ESOP company that is a qualified ownership and retirement opportunity for our employees. Job Responsibilities Include: • Primary job function is to provide remote support for installed AV installations. Previous experience in supporting AV installations is essential. This is NOT an entry level position. • Responsibilities will also include design, install and maintain multi-component hardware and software A/V systems including: digital recording systems, presentation systems, PA systems, AI real-time courtroom displays, multi-camera switching systems, video conferencing systems, etc. • Travel to sites for scheduled installations, site-visits, and support issues will be required. • Research, test and evaluate new A/V products (controls, DSPs, microphones, cameras, presentation systems) • Design and produce quotations for management approval to satisfy customer requests. Skills Required: • Understanding of A/V signal-flow and the ability to design, troubleshoot, and fine tune programing for DSPs and control systems • Basic knowledge of Crestron control system programming is a big plus. • Implementing and integrating video conferencing systems • Perform rack-builds on-site and in-house with cable management to industry standards • Ability to terminate standard A/V cables and wiring such as: XLR, ¼-Inch, BNC, and CAT5e/6, db9 pin serial, etc. • General knowledge in interacting with networks • Experience in remote AV support • Experience and DANTE certification a big plus We offer an excellent compensation/ benefit package including an ESOP retirement plan. Our company offers an exciting future for qualified candidates who will help us in our planned growth. This position requires the ability to pass background criminal checks through local and federal agencies as needed. Must be able to obtain a valid passport. **If qualified, please respond with the "reply" button in the upper left corner and attach your resume** CourtSmart Digital Systems is an equal opportunity employer headquartered in MA.

ELS San Francisco is hiring part-time, hourly-paid invigilators/proctors to support the administration of the IELTS exam and other standardized computer-based tests. The IELTS (International English Language Testing System) evaluates the English proficiency of individuals planning to study or work in English-speaking environments. Ideal Candidates Will Demonstrate: Clear and professional communication skills in English Strong attention to detail and ability to follow detailed instructions Teamwork and the ability to take direction from supervisors A friendly, customer-service-oriented demeanor Punctuality, efficiency, and professionalism Flexibility and adaptability Commitment to maintaining test security and confidentiality Intermediate technology skills (e.g., navigating computer systems, using testing software, basic troubleshooting) Comfort with IT-related tasks, as many tests are delivered on computers Requirements: Must be legally authorized to work in the United States Availability for 5 to 7.5-hour shifts starting at 7:30 AM on Saturdays and Sundays Weekday availability is highly preferred Willingness to support basic IT setup and troubleshooting Duties Include: Set Up: Preparing exam rooms and equipment before testing begins Set Back: Restoring rooms and returning materials post-exam Administration: Handling test materials and administrative paperwork Candidate Check-In: Verifying identification and checking in candidates Proctoring: Monitoring exams and ensuring compliance with test regulations Security: Maintaining integrity of test materials IT Support: Assisting with computer setup, login issues, and minor technical support Transportation (if needed): Moving test equipment to off-site venues Application Process: Qualified applicants should submit: A resume/CV Two reference letters Previous test administration or invigilation experience is a plus, but not required.

# Senior Technical Support Engineer - Tow Club We're a very small start up software company for the Towing Industry. The role would have a training period, and a probationary period. ## Position Overview We're seeking an experienced Technical Support Engineer to manage customer support for our towing dispatch platform while our engineering team focuses on next-generation product deployment. This role requires a unique blend of technical expertise, infrastructure knowledge, and exceptional communication skills to serve our towing operator community. ## Key Responsibilities - Handle technical support escalations for our towing dispatch platform across web and mobile applications - Troubleshoot iOS and Android platform-specific issues affecting field operations - Diagnose desktop issues (Windows/macOS) that may be incorrectly attributed to the platform, differentiating between hardware problems, OS issues, and actual application bugs - Diagnose and resolve VoIP integration problems across various telephony platforms used by towing companies - Manage device provisioning and configuration issues through various MDM (Mobile Device Management) platforms - Monitor AWS infrastructure health and perform incident response for service outages - Execute AWS recovery procedures during critical incidents - Document recurring issues and maintain technical knowledge base - Coordinate with engineering team for issues requiring deeper technical intervention - Communicate effectively with tow operators, translating technical issues into practical guidance ## Required Qualifications - 5+ years in technical support or IT operations role - Hands-on experience with iOS and Android troubleshooting, including device logs and diagnostics - Strong desktop support skills for Windows and macOS environments, including ability to distinguish between hardware failures, OS issues, and application-specific problems - Working knowledge of AWS services (EC2, RDS, CloudWatch at minimum) - Experience with MDM platforms (Intune, Workspace ONE, or similar) - Basic understanding of RESTful APIs and ability to interpret API logs - Familiarity with VoIP systems and SIP troubleshooting - Strong written and verbal communication skills - Ability to remain patient and professional when working with non-technical end users - Comfort working independently with minimal supervision ## Preferred Qualifications - AWS Certified Cloud Practitioner or similar certification - Experience in transportation, logistics, or field service industries - Familiarity with Odoo or similar ERP systems - Basic SQL knowledge for data queries - Experience with infrastructure monitoring tools ## Personal Attributes - "Customer-first" mentality with genuine empathy for field workers - Ability to communicate technical concepts in plain language - Comfortable interfacing with blue-collar professionals who may be frustrated or in high-stress situations - Problem-solver who can work within system constraints - Self-directed learner who can quickly understand unfamiliar technologies ## Work Environment - Mixed on-site and remote work from our office location - On-call rotation for critical infrastructure issues - Occasional off-hours support during peak towing times (evenings, weekends) - Collaborative environment with direct access to engineering and product teams This role offers the opportunity to develop deep technical expertise while directly impacting the daily operations of essential service providers. The successful candidate will become a critical member of our support infrastructure, ensuring smooth operations for our towing company customers.