Browse
···
Log in / Register

Technical Support Engineer

$75,000/year

MasteryPrep

West Roxbury, Boston, MA, USA

Favourites
Share

Description

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

Source:  workable View original post

Location
West Roxbury, Boston, MA, USA
Show map

workable

You may also like

Workable
Satellite Tech for Starlink Installation Pros
Are you a tech-savvy problem solver with a passion for excellent customer service? We want YOU! 🌟 Position: 1099 Contract Satellite Installer Location: Nationwide - Work anywhere in the USA What You’ll Do: 🌐 Install satellite internet systems at customer locations 🛰️ Mount satellite dishes on roofs or other suitable spots 🔧 Run cables and connect equipment for perfect signal reception 📡 Configure and program satellite receivers 🛠️ Test and troubleshoot to ensure everything’s working smoothly 💬 Provide top-notch customer service and answer questions 📚 Educate customers on using their new satellite systems What You Need: 💡 Strong knowledge of telecom systems and equipment 🔌 Experience with fiber splicing and low voltage cabling 🛠️ Skilled with hand tools and network installation (Cisco routers a plus!) 🧩 Excellent problem-solving skills 🗣️ Great communication abilities 🤝 Ability to work independently or as part of a team 🛠️ Previous experience as a service technician is a bonus Perks: 💵 Competitive pay per completed installation 🆓 All necessary training provided 🚀 Opportunities for career growth in a dynamic industry Ready to elevate connectivity across the nation? Apply now and become a part of our stellar team! 🌟 Go here to apply: starlinkinstallationpros [dotcom] /installers Requirements Ladder capable of 3 stories Tools for facilitating a starlink install Ability to climb on roofs Carry your own liability insurance Be authorized to work in the United States Benefits 1099 contract work. No taxes taken out. You keep 100% of what you make. You run your own small business and take advantage of all the benefits that come with that.
Stamford, CT, USA
Negotiable Salary
Craigslist
Outside Sales and Tech. (Middletown)
Middletown, CT (Direct Hire) Compensation: $40K - $80K (Guaranteed base for 3 months, uncapped commission) Are you a self-motivated individual? Have you worked in a restaurant? Do you wish to work from home and make your own schedule each week? Are you a sales winner with a passion for hands-on service? We specialize in providing essential refrigeration gaskets to food service businesses, ensuring their compliance with health regulations. We are dedicated to delivering top-quality products and exceptional service. The Position: Responsible for visiting clients to present critical products and perform installations. This unique role combines sales with hands-on service, allowing you to make a tangible impact in the industry. Responsibilities: Manage your sales territory and schedule client visits independently. Present and sell essential refrigeration gaskets to various food service establishments. Perform product installations (basic tool use, such as a screwdriver, is required). Continuously seek opportunities to grow your client base. Qualifications: Outgoing personality with strong communication and interpersonal skills. Ability to perform basic product installations. Enthusiasm for cultivating and maintaining long-term client relationships. Benefits: Competitive commission structure with uncapped earning potential. Guaranteed base salary for 3 months. Health, 401(k), phone and car allowance, and training. Please call 860-773-0059
31 Butternut St, Middletown, CT 06457, USA
$40,000-80,000/year
Workable
Sales Operations Director (Estimating & Project Management)
D2B Groups is seeking an experienced Sales Operations Director (Estimating & Project Management) to lead its estimating and project management operations in the electrical and construction sector for a close client of ours. This pivotal role requires a strategic thinker who can enhance operational efficiency while driving sales growth. You will be responsible for overseeing the estimating department, ensuring accurate and timely project bids, and managing project lifecycles from inception to completion. Key Responsibilities: Develop and implement estimating processes and best practices that enhance efficiency and accuracy. Coordinate with sales teams to gather project specifications and requirements for accurate bid preparation. Oversee project management activities to ensure that projects are delivered on time and within budget. Build and maintain strong relationships with clients, suppliers, and subcontractors. Provide guidance and support to the estimating and project management teams, coaching them on technical and procedural aspects. Analyze project performance and provide insights to improve future estimates and project execution. Collaborate with the sales department to develop competitive pricing strategies. Monitor industry trends and competitive activities to ensure our estimating processes remain cutting-edge and effective. If you possess a strategic vision coupled with a hands-on approach in estimating and project management, we encourage you to apply for this exciting leadership opportunity. Requirements Bachelor's degree in Engineering, Construction Management, or a related field. Proven experience as a Sales Operations Director or in a similar role within the HVAC, equipment, or construction industry. Strong understanding of estimating processes and project management methodologies. Excellent leadership and team development skills. Strong analytical skills and the ability to improve processes. Exceptional communication and interpersonal skills. Proficiency in project management software and estimating tools. Ability to work in a fast-paced, dynamic environment. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Work From Home
East Hartford, CT, USA
Negotiable Salary
Workable
Front End Developer Intern (Data Visualization Focus) - Remote
Established in 1983, WilkinGuttenplan is a leading mid-sized accounting and advisory firm in New Jersey and New York City. The Firm serves a multitude of industries, including closely held and middle-market businesses and their owners, high-net worth individuals, real estate, healthcare, international commerce, sports and entertainment, professional practices, technology, non-profit, condominiums and cooperatives, and many more. Areas of expertise include tax, auditing, compilations, reviews, financial statement preparation, business valuations and trust & estate solutions. WilkinGuttenplan is an independent member of the BDO Alliance USA. At WilkinGuttenplan, we strive to ensure we foster an inclusive and flexible environment for all our employees while also assisting them in achieving their unique career goals through our coaching program. WilkinGuttenplan is seeking a motivated and proactive Full-Stack Developer Intern to join our team, focusing on building interactive dashboards using D3.js and React, with data sourced from GraphQL APIs. This internship offers hands-on experience in data visualization, front-end development, and analytics, while providing exposure to cutting-edge AI tools, mentorship from experienced developers, and the opportunity to build a strong portfolio of impactful dashboard projects. You'll work in a collaborative, innovative environment with flexible work arrangements (virtual or hybrid, depending on location) and the chance to contribute to real-world projects that make an impact. Responsibilities: Develop and maintain interactive dashboards using D3.js and React to deliver engaging, data-driven visualizations. Retrieve and integrate data from GraphQL APIs to populate dashboards and ensure seamless data flow. Support the development of data analytics workflows, including cleaning, manipulation, and transformation of datasets to ensure quality and usability. Apply analytical tools and methodologies to uncover trends, patterns, and actionable insights. Collaborate with cross-functional teams to refine data acquisition, storage, and governance practices. Utilize AI tools (e.g., code assistants, data analysis tools) to accelerate development and optimize workflows. Write clean, maintainable, and well-documented code while troubleshooting and debugging issues as needed. Contribute ideas in team meetings and actively support various ad hoc projects. Stay informed on emerging technologies and best practices in data analytics and visualization. Requirements Current enrollment in a Bachelor’s program in Computer Science, Information Technology, or a related field. Proficiency in Python, JavaScript and SQL, with familiarity in data visualization libraries (e.g., Matplotlib, Seaborn). Strong skills in D3.js and React for building interactive visualizations and user interfaces. Experience working with GraphQL APIs to retrieve and manipulate data. Ability to leverage AI tools for coding efficiency, debugging, and project optimization. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills for collaboration with technical and non-technical team members. Ability to manage multiple priorities and execute tasks independently. Preferred Qualifications: Previous internship or practical experience in data analytics or software development. Familiarity with dashboard frameworks and exploratory data analysis. Understanding of basic statistical principles. Experience with Git, containerization tools (e.g., Docker), or CI/CD pipelines. Exposure to other front-end technologies (HTML5, CSS3, JavaScript) or BI tools (e.g., Power BI). Knowledge of GraphQL development (schema design, resolver implementation). Benefits Why us? We offer a unique culture that emphasizes and values work/life balance including remote work flexibility! Our collaborative work environment is strongly committed to your professional growth and success. Our comprehensive Buddy Program is tailored to help you seamlessly integrate into the public accounting realm, providing invaluable guidance and serving as your go-to resource throughout your journey. We have a track record of ranking in the Best Place to Work NJ for the past twenty years and have won several other awards including #1 in Vault’s Top 3 Internships, Best Firms for Young Accountants, Best Accounting Firms To Work For, and many more! This internship is compensated at an hourly rate of $27.00 per hour. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.   We believe in equal opportunity: Wilkin & Guttenplan P.C. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability, sexual orientation or protected veteran status, or any other characteristic protected by federal, state or local law.
New Jersey, USA
$27/hour
Craigslist
Computer Integration (Poway)
Computer company based in Poway is a U.S.-based manufacturer of rugged computer systems serving aerospace, defense, and industrial markets. We build high-reliability computer assemblies and sub-systems for mission-critical applications. Our team takes pride in precision, quality, and craftsmanship — and we’re looking for a detail-oriented Computer Integrator to join our growing operation. ⸻ Position Overview This position involves hands-on system integration, not design or software engineering. The Computer Integrator will assemble, configure, and test computer systems and subassemblies to meet engineering and customer specifications. The ideal candidate has experience working with hardware, wiring, and documentation in a manufacturing or integration environment. ⸻ Key Responsibilities • Assemble and integrate computer systems, sub-assemblies, and components following build documentation, wiring diagrams, and procedures • Install and route cables, harnesses, and connectors cleanly and accurately • Perform BIOS configuration, component installation (CPU, memory, storage, cards, fans, etc.), and verification • Load and verify system software images as directed • Conduct system testing, troubleshooting, and rework as necessary • Follow quality assurance and ESD (Electrostatic Discharge) procedures • Accurately document build information, serial numbers, and test results • Maintain organization and cleanliness of workstations, benches, and tools • Collaborate with quality control and engineering teams to resolve integration or documentation issues • Identify and report discrepancies or potential process improvements ⸻ Requirements • Legal U.S. citizenship or permanent residency required (due to controlled technology and export compliance) • Minimum 2–5 years of hands-on experience assembling and integrating computer systems or electronics • Strong attention to detail and quality craftsmanship • Experience with system cabling, connectors, PC hardware, and rack-mounted systems • Ability to read and follow wiring diagrams, assembly drawings, and work instructions • Familiarity with hand tools, torque tools, and ESD handling practices • Basic understanding of BIOS setup, imaging, and component testing • Reliable, punctual, and able to work independently or as part of a small team • Must be able to lift up to 40 lbs and stand for extended periods ⸻ Preferred Qualifications • Prior experience in military, aerospace, or industrial computer integration • Knowledge of ISO 9001, AS9100, or similar quality standards • Familiarity with labeling, serialization, and build documentation procedures • Soldering or cable assembly experience a plus ⸻ What We Offer • Competitive pay (commensurate with experience) • Full-time, steady weekday schedule (no weekends required) • Paid time off, holidays, and health insurance benefits • Stable work environment with long-term career potential • Opportunity to work on advanced, mission-critical systems
13434 Twin Peaks Rd, Poway, CA 92064, USA
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.