Tech Support Representative (Andersonville, Chicago)

Our client, a global payment and reward fulfillment company is seeking a temporary IT Helpdesk Technician. In this role you would be reporting to the VP of Information Technology 4 days remote 1 day onsite (preferred) Monday-Friday 9am-5:30pm (30-minute unpaid lunch) 12 weeks temporary $37.00 per hour Position Overview We are seeking a Help Desk Technician to provide first-line technical support to end users, ensuring efficient IT operations. This role is crucial in maintaining smooth day-to-day IT operations by troubleshooting hardware, software, and network issues, managing the help desk ticketing system, and supporting employees with technology-related needs. Additionally, this role will create and maintain IT documentation, build and configure workstations for new hires, and assist with hardware deployments and troubleshooting. This role reports directly to our VP of Information Technology and works closely with the System Administrator and other IT team members. Objectives of This Role • Provide first-level IT support, ensuring timely resolution of technical problems. • Create and maintain documentation for IT processes, troubleshooting steps, and standard operating procedures. • Build and configure laptops, desktops, and other hardware for new hires. • Maintain the IT help desk ticketing system, ensuring proper tracking and resolution of all IT inquiries. • Troubleshoot hardware, software, and network connectivity issues. • Work with leadership, and other team members to ensure compliance with SOC2, SOC3, PCI, and ISO 27001 security standards. • Support remote and in-office employees with IT needs, including hardware replacements and software installations. • Assist in employee onboarding and offboarding, ensuring seamless IT transitions. • Work with the System Administrator to escalate and resolve complex IT issues. Key Responsibilities • First Point of Contact for IT Support: Respond to IT support requests via email, chat, and ticketing system. • Troubleshoot Hardware & Software Issues: Diagnose and resolve issues with laptops, desktops, peripherals, printers, and mobile devices. • Machine Building & Deployment Via VM Workspace One: o Set up Windows and macOS workstations for new hires. o Install, configure, and update necessary software. o Ensure proper security settings and compliance with company policies. • Documentation & Knowledge Base Management: o Create and update step-by-step IT guides for troubleshooting common issues. o Maintain documentation for hardware setup, software installation, and IT procedures. o Develop FAQs and self-service documentation for employees. • Help Desk Ticket Management: o Track and manage tickets in Freshservice and Zendesk. o Ensure proper prioritization and resolution of IT issues. o Escalate complex problems to the System Administrator or other IT teams. • IT Asset Management: o Maintain an inventory of IT hardware and software licenses. o Ensure proper tracking of company-issued devices. • User Account Management: o Create and manage user accounts in Okta, Google Workspace, and other systems. o Assist users with password resets, MFA setup, and account lockouts. • Network & Security Support: o Support network-related issues and escalate when necessary. • Conference Room & Collaboration Tool Support: o Manage Zoom Rooms, conference room setups, and remote collaboration tools. Skills and Qualifications • 2-4 years of experience in an IT support, help desk, or desktop support role. • Strong knowledge of Windows, macOS, and basic networking concepts. • Experience with a VM Workspace One or other tool for building, configuring, and troubleshooting workstations for new hires. • Familiarity with help desk ticketing systems (e.g., Freshservice, Zendesk). • Proficiency in documentation creation (e.g., IT knowledge bases, troubleshooting guides). • Experience with identity and access management tools (e.g., Okta, Google Workspace). • Basic understanding of IT security best practices, including MFA and endpoint protection. • Experience troubleshooting remote work solutions (VPN, video conferencing, remote desktop tools). • Familiarity with Cloud and SaaS applications, including Microsoft 365, Google Workspace, and Zoom. • Excellent customer service skills and ability to communicate technical concepts to non-technical users. • Strong troubleshooting and problem-solving abilities. • Ability to prioritize and manage multiple support requests efficiently. Preferred Qualifications • IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Modern Desktop Administrator. • Experience with MDM solutions (e.g., VMware Workspace ONE, Intune). • Familiarity with AWS Workspaces, Active Directory, Okta and endpoint security solutions (e.g., Crowdstrike). • Basic scripting skills in PowerShell, Bash, or Python. Education Requirements • Associate’s or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Please apply for entry level sales or repairs or manager level, Including store manager position. Looking for an opportunity to combine your passion for technology, customer service, and leadership? Love Haight Computers, a boutique Apple store in San Francisco, CA, is searching for a skilled and motivated Apple Mac Computer Repair Technician or Repair Manager to join our team. About Us At Love Haight Computers, we’ve been at the forefront of serving creative professionals and tech enthusiasts for years. Here’s what sets us apart: - Multiple-time "Best of the Bay" winner - The West Coast’s first refurbished Mac store - 30,000+ clients served - Proudly supporting artists, musicians, filmmakers, and photographers - Trusted by A-list DJs and partnered with top venues in California We’re not just a repair shop—we’re a community hub for creatives and tech lovers alike. What You’ll Do As a Repair Technician or Manager, you’ll play a vital role in ensuring smooth operations in our repair center while delivering exceptional service to our clients. Your responsibilities will include: Customer Service & Communication Consult with potential repair clients in person, over the phone, and via email. Maintain clear communication with customers throughout the repair process. Review diagnostic results and provide repair quotes with suggestive sales. Repair Workflow Management Manage the intake and pickup of computers for repair. Delegate repairs to technicians and follow up on progress. Update LightSpeed with status changes, pricing, and repair notes. Inventory & Organization Order and manage repair parts, including weekly inventory counts. Organize and maintain the repair center, ensuring a clean and efficient workspace. Track shipments and manage RMAs and product returns. Leadership & Administration Provide diagnostic guidance to other technicians (ACMT). Monitor employee schedules and run payroll reports. Maintain appointment schedules and ensure smooth daily operations. What We’re Looking For We’re seeking a candidate who’s not just skilled but also passionate about technology and helping others. Here’s what you’ll need to thrive in this role: Skills & Qualities A positive, outgoing personality with a strong sense of professionalism. Exceptional customer service and communication skills. Confidence in sales and the ability to make informed decisions. Strong organizational and time management skills. Knowledge of Apple hardware and accessories. Experience & Education 3+ years of experience in technology-based repair. Previous employment with Apple (ACMT certification) is a significant plus. Associate degree in technology, computer science, management, or a related field (Bachelor’s degree preferred). Management experience is highly desirable. Additional Requirements Reliable transportation to maintain punctuality. Ability to follow directions and internal systems. A passion for maintaining a clean, organized workspace. Why Join Us? At Love Haight Computers, we’re more than just a workplace—we’re a family. As a well-established and growing company, we’re looking for someone who’s ready to make a long-term commitment and grow with us. This isn’t just another job; it’s the start of an exciting career. Ready to Apply? We’d love to hear from you! Send us a detailed cover letter explaining why you’re the perfect fit for our team, along with your resume. Compensation: $5k-10K Raise than current position pay. $25-40 per hour, various benefits and perks.

ELECTRONIC TECHNICIAN - PRO-AUDIO REPAIR TECH Wizard Electronics, Inc. 554 Deering Road, NW near Northside Drive Atlanta, GA 30309 Compensation: $40.00 / Hour - Per Billed Hour + bonus tiers on total volume produced weekly. Employment type: Full-Time Wizard Electronics, Inc. Atlanta, GA $40.00 / hr Full Time - 9:30-5:00 M-F WIZARD ELECTRONICS, INC. has an immediate opening in its Repair Department for a qualified Component-Level Electronic Technician with experience in digital keyboard instruments and Pro-Audio equipment repairs. The company has been established for 51 years and offers a professional and fun work environment. They provide weekly pickup and delivery service to music stores throughout the Southeast, averaging over 300 units in for service at any given time. This position is available for immediate hire, and they are looking for like-minded professionals to join their team. Responsibilities: Perform component-level repairs on Pro-Audio equipment, including mixing consoles and keyboards Read and interpret schematics for troubleshooting and repair Utilize test equipment to diagnose issues in electronic devices. Execute soldering tasks with precision and skill. Provide routine maintenance and custom modifications on various audio equipment. Assist in the training of apprentices and interns in repair techniques. Maintain a clean and organized workspace in the repair department. Communicate effectively with team members and customers regarding repair status. Participate in weekly team meetings to discuss workload and service updates. Ensure compliance with safety standards and best practices in electronic repair.

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Part-Time Hardware Technician Needed (JACKSONVILLE) Looking for a part-time hardware technician in the Jacksonville, FL area to handle break-fix calls for a Restaurant chain. Work is Monday thru Friday and work is ticket based. There will be a tier support path in case the issue needs to be escalated. The calls usually take 1hr to complete and we foresee a volume of about 10 calls per month. This is a 1099 contract opportunity.

We are seeking a Field Support IT Tech to provide on-site technical assistance across multiple locations on the North Shore. This role requires travel to client or company sites to resolve hardware and connectivity issues, install new equipment, troubleshoot desktop issues, install and troubleshoot various industry related practice software and assist with local IT rollouts. Candidates must be resourceful, self-directed, and comfortable working independently. Experience working within the MSP environment preferable. Experience with SonicWALL, Fortinet, Datto, Sophos, Unify, Sentinel One, Microsoft 365, Azure, and other related products is required. Experience with basic and advanced networking concepts necessary.