***Applicants must speak fluent English and Spanish to be eligible*** We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional customer support and ensuring client satisfaction. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle various customer inquiries effectively. Multilingual candidates are highly encouraged to apply, as we value diverse communication skills in our customer interactions. Responsibilities Provide outstanding customer service through various channels, including phone, email, and chat. Assist customers with inquiries regarding products and services, ensuring a high level of satisfaction. Handle outbound calling to follow up on customer concerns and promote new offerings. Maintain accurate records of customer interactions and transactions through data entry. Utilize Microsoft Office tools to manage documentation and reporting effectively. Demonstrate excellent phone etiquette while communicating with clients. Analyze customer feedback to identify areas for improvement in service delivery. Process cash handling transactions accurately and responsibly. Collaborate with team members to enhance overall client services. Experience Previous experience in a call center environment or customer service role is preferred. Bilingual or multilingual abilities are a significant advantage in serving our diverse clientele. Strong computer skills, including proficiency in Microsoft Office applications. Excellent typing skills with attention to detail for accurate data entry. Proven sales experience is a plus, showcasing the ability to upsell products or services when appropriate. Effective communication skills, both verbal and written, are essential for successful interactions with customers. Analysis skills to assess customer needs and resolve issues efficiently. Join us in delivering exceptional service and support to our valued customers!