Apply via Whatsapp 517-231-0872 Job Summary: The Customer Service Agent will be responsible for providing support and assistance to customers, ensuring a positive experience and resolving issues efficiently. The primary goal is to guarantee customer satisfaction through various communication channels such as phone calls, emails, online chats, and social media. Responsibilities: Provide customer assistance by responding to inquiries, complaints, or requests for information about products or services. Manage and resolve incidents promptly and effectively. Maintain a professional and friendly attitude at all times, even in difficult situations. Process orders, returns, and special customer requests. Identify and refer opportunities for additional sales or service improvements. Keep the customer database updated with relevant information. Follow internal procedures to ensure quality standards are maintained. Report trends or recurring issues affecting customer experience to supervisors. Collaborate with other departments to resolve complex cases or situations requiring special intervention. Meet established performance goals and metrics (response time, issue resolution, customer satisfaction, etc.).