Technical Support Engineer

Proactive Technology Management is looking for an experienced IT professional in the Detroit Metro area to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. This individual should not only be able to execute but also guide—whether that’s leading small teams, walking clients through complex transformations, or finding practical solutions that go beyond just fixing IT issues. We offer a fairly defined, upward path with money and responsibility. Location: We are looking for someone to work full time in the Detroit Metro area. This is a hybrid position that will include both remote and onsite work. Proactive Technology Is Different: Monthly check-ins and annual path planning Defined path for career development and personal growth Fun, team-based approach Constantly learning new tech We are Nuts about IT The Path: Technician -> Integrator -> Engineer -> Consultant Along the way, you may work remotely or on site with clients. Initially, you will not be assigned clients. As you grow into a senior technician role, you will have the opportunity to be assigned to and work directly with specific clients. This makes you a Primary. Moving along this path will put you in charge of larger clients, requiring more extensive knowledge of technology to help support our clients. Some techs may branch off along the way and become specialists in a specific area of IT like security, networking, or cloud. Our Primaries are in charge of their clients from keyboard to cloud. They work with the decision makers to guide purchasing decisions, setup new equipment, and implement new services. This person must love helping people with technology and excellent communications skills are essential. The Position: We are hiring an experienced technician entering at the Consultant level. This person would work a hybrid schedule, with most troubleshooting being handled remotely with on-site visits as needed. 10+ years working at or above Tier 3-level support or in a specialist role is required. Primary technicians work directly with our clients and other IT professionals - if you enjoy interfacing with multiple people on a daily basis and problem solving on the go, this role could be a great fit for you. Requirements This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security. Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position. Must Have: 10+ Office 365 and Windows Server experience 10+ Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard) 10+ Network Setup experience (installing AP's, switches, and firewalls) Strong understanding of cyber hygiene, best practices, and security frameworks Extensive experience in virtualization and networking History of successfully leading small technical teams Experience guiding clients through complex migrations and digital transformation projects More than an IT tech; a professional who can think strategically and deliver practical, results-driven solutions Above and beyond customer service Good To Have: Bachelor's degree IT-related certifications MSP Experience Responsibilities: Setting Up Customer Networks (cloud to keyboard) Guide clients through complex migrations and digital transformation initiatives Windows Server Installation Configuration Maintenance Ongoing Support (access points, firewalls, and switches) Remote troubleshooting of client, as well as on-site when required Monday - Friday schedule One Saturday per month for the first 18 months Benefits Full Medical Benefits 2 Weeks Paid Vacation Full Time Dental & vision insurance 401(k) matching

Installing computer equipment at various locations throughout the state. Must have valid the Driver's license and reliable car. Also able to work on weekends and late nights.

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America. RMC is hiring a Program/Project Management Analyst to support our NAVAIR customer in Patuxent River, MD. The selected applicant will perform a variety of program and project management support activities, including, but not limited to: Applying analytic techniques in the evaluation of program/project objectives Analyzing requirements, status, budget, and schedules. Performing management, technical, or business case analyses Collecting, completing, organizing, and interpreting data relating to aircraft/weapon/project acquisition and product programs Tracking program/project status and schedules Applying Government-instituted processes for documentation, change control management, and data management Requirements A bachelor's degree and a minimum of three (3) years of relevant experience are required. An associate degree plus four (4) years of additional experience performing work related to the labor category functional description may be substituted for a Bachelor’s degree. An active DoD SECRET clearance is required to start.  The applicant may be subjected to a security investigation and must meet eligibility requirements for access to classified information. The applicant must meet the designated clearance requirements and certification requirements as established IAW the DoD Manual 8570 / 8140 Cyber Workforce Program. The applicant must have one of the following certifications to start: Security+ CE SecurityX (formerly CASP) CGRC (formerly CAP) GSLC CISM CISSP (or Associate) The applicant must be knowledgeable and proficient in the following: Program and project management Written and verbal communications Customer interfacing Ability to work within secure environments Benefits At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. We offer Monday to Friday full-time day shift work and can assist in paid relocation. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package. Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The salary range for this position is $90,000 - $130,000.

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Provide end-to-end delivery and operational performance of network services supporting DoD missions across IL4/5/6 environments. The SDM owns SLAs/SLOs, service governance, compliance alignment, vendor performance, and continuous improvement across data center, campus/branch, WAN/SD WAN, boundary security, and cloud connectivity. This role coordinates cross functional teams (Routing/Switching, Boundary Security, Platform, Cyber, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities Lead Service Governance (CAB/CCB/ARB participation) balancing velocity, reliability, and security; maintaining decision records and traceability Define and maintain network service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices Own Service Catalog entries for network services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks) Coordinate readiness for new/changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO evidence, handover) Forecast demand and plan capacity (circuits, bandwidth, ports, licenses, spares, staff) to meet growth and seasonal mission loads Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations Chair/drive change quality: peer reviews, pre implementation checks, maintenance windows, freeze periods, and rollback validation Ensure deployments meet readiness gates (approvals, testing, monitoring, comms) and verify post change health and user impact Ensure high quality first response (Own P1/P2 Major Incident bridges, communications, and stakeholder updates through restoration Drive RCA with durable corrective actions; track aging and verify effectiveness Manage availability targets, error budgets, technical debt, and resiliency patterns (path diversity, ECMP, QoS policy hygiene) Maintain service continuity and DR plans; schedule and document periodic tests (RTO/RPO attainment) Align operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements Manage third party performance to underpin SLAs (circuits, managed services, hardware/software support); drive remediation plans where needed Validate vendor change participation, runbooks, notifications, and contribution to incidents/RCAs Provide daily/weekly/monthly performance reporting (site/service availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, capacity/utilization, ticket backlog aging, CSAT/NPS) Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions Lead a matrixed team of controllers/engineers/analysts; set objectives, staffing plans, training paths, and on call rotations Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred PMP or PMI certification preferred Lean Six Sigma Green Belt preferred AWS Advanced Networking – Specialty (or equivalent) or Azure Network Engineer Associate (AZ 700) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Proven ability to manage budgets, vendor contracts, and executive reporting Familiarity with enterprise network architectures (data center, campus/branch, WAN/SD WAN, boundary security), observability concepts (telemetry, logs/metrics/flows), and RMF/STIG operating constraints in IL4/5/6 environments Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

ATM Pacific is hiring a Service Technician Hands-On training, flexible hours, and a career path in financial technology Why Join Us?: Hands-on training with ATM technology Flexible hours (great for students) Career growth: ATMs → Smart Safes → BIAB Competitive Pay ($20/hr DOE) What you’ll do: Service & Maintain ATMs Troubleshoot electrical, mechanical & network issues Work independently in the field Earn medical, dental, and 401K SEEKING: Students/recent grads in Electronics, IT, or Engineering Problem solvers with initiative Valid driver’s license + reliable car Able to lift 50 lbs Full-Time is preferred Call to Action: Apply Today! Send resume + cover letter Subject Line: ATM Service Technician – Hawaiʻi Start with ATMs. Advance into Smart Safes & BIAB. Build your career with ATM Pacific.