Call Center Supervisor

Who We Are RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies. Our Mission Connecting people to local businesses that improve the quality of their lives. Our Values We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value. We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team. We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results. We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth. OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time. Summary of Position RYNO Strategic Solutions is seeking a highly motivated and experienced Customer Experience Coach to join our team! The successful candidate will be responsible for working one-on-one with Customer Service Representatives (CSRs) in the Home Service Industry to improve their communication skills, overcome objections, and book more service calls. As a coach, you will provide guidance and support to help our CSRs deliver outstanding customer experiences that exceed expectations. The ideal candidate is passionate about helping others develop their skills and achieve their goals. They will have excellent communication skills in developing relationships with Customer Service Representatives, managers, and company owners. Position Responsibilities Work with CSRs one-on-one to develop and improve their communication, objection handling, and sales skills Provide feedback on calls and identify areas for improvement Perform routine call reviews to track the implementation of learned tools Develop and implement training programs to help CSRs improve their performance Monitor and report on CSR and team performance metrics, identifying trends and opportunities for improvement Collaborate with management and other stakeholders to ensure that training and coaching align with business goals and objectives Keep up-to-date with industry trends and best practices, sharing your knowledge and expertise with the team Other tasks as assigned by management Requirements 3+ years of dedicated experience in a training or coaching role, preferably in the Customer Service industry 1-2 years of in-room facilitation training for adults in a for-profit organization setting  1-2 years of public speaking experience preferred, e.g., facilitating in-person workshops, facilitating client meetings, or moderating webinars Potential for up to 25% travel after proven performance, e.g., running presentations and interactions with CSRs and business owners. The decision to offer travel opportunities will be made individually, based on each employee's proven capabilities. This is a potential perk for those who excel in their roles.  Training and certification in coaching methodologies preferred Knowledge and understanding of adult learning methodologies Basic Home Service Industry experience with knowledge of service delivery and scheduling processes preferred Familiarity with CRM systems and call center technologies preferred Superior communication and interpersonal skills, with the ability to build rapport, develop relationships, and inspire team members to achieve goals and exceed expectations High proficiency in analyzing and identifying data and trends High level of ability to work independently with strong time management, problem-solving, and conflict-resolution skills Core business hours span from 7:00 AM to 6:30 PM in each employee’s local time zone. The role requires a 40-hour, full-time commitment. Applicants within the Mountain and Pacific time zones preferred The total compensation for this salaried, non-exempt opportunity includes a base salary of $55,000 to $65,000, the potential for bonuses, plus benefits. This is our target compensation range and is subject to multiple factors, including role, level, experience, and location. This role is eligible for a quarterly performance-based bonus. Bonus eligibility is based on performance metrics and company results. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range. Benefits We’ve got you covered! RYNO is proud to offer a variety of benefits to support employees and their families, including: Remote-first culture with flexible work options Performance based bonuses to reward excellence Medical, Dental, Vision, and Life Insurance 401(k) matching to help you plan for your future 6 weeks of paid parental leave for new parents $2,000 annual tuition reimbursement for continued education Wellness stipend to support your health and fitness Monthly data stipend to support your remote work environment Paid vacation and sick time off for work-life balance 10 paid holidays to enjoy throughout the year Paid days for a Cause to give back to your community Paid birthday holiday to celebrate your special day Comprehensive Employee Assistance Program for personal support Leadership and career advancement opportunities Anniversary rewards to celebrate milestones Inclusion, Diversity, Equity & Access (IDEA) Committee Awesome team merch! About RYNO Strategic Solutions RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments. This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Need some one with good communication skill and who can help our sales team for an event for 3 days. Event Date:7th-9th October 2025

Who We Are Our purpose and our sole focus is making schools, institutions, and public gatherings safe and secure for the people who attend them. We provide security, safety, and medical support services to empower schools, event venues, and organizers and organizations to confidently prevent and manage emergencies and protect lives. Who We Are Looking For This position is responsible for interfacing with the School (our client), the community, the general public and other Security Professionals on post to ensure that operations are functioning effectively and according to Post Orders and Company policies, while also assisting the Security Director,  Assistant Director, or Site Supervisor to address all after-hours operations and employee relations issues in a timely manner.  Essential Responsibilities: The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Other duties may be assigned at supervisor’s discretion.  Conduct on-the-job training of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs Supervise and support all security personnel assigned to the shift. Ensure coverage and readiness of all assigned posts and patrol routes Communicate shift assignments, expectations, and procedures to security staff. Provide real-time direction during routine activities and emergency situations. Serve as the acting lead in the absence of the Site Supervisor. Document all shift activities in detailed logs and incident reports. Immediately notify the Site Supervisor of significant incidents, emergencies, or policy violations. Submit end-of-shift reports outlining security activities, concerns, and officer performance. Watch for irregular or unusual conditions that may create security concerns or safety hazards and report them accordingly Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift Ability to maintain excellent attendance and punctuality and have the ability to work in a very independent environment, ensuring all directions and instructions from the  Security Director,  Assistant Director, or Site Supervisor are followed consistently and thoroughly Interact professionally with all individuals in a courteous and customer service-oriented manner and de-escalate situations before they become hostile or unpleasant Demonstrate the ability to take initiative to handle and prioritize multiple, competing deadlines Requirements Our ideal candidate possesses the following:  Required - Education, Licenses, Certifications & Skills Must possess a high school diploma or equivalent Must possess a current and valid SPO License Current CPR/AED & First Aid Certification (highly desirable but will train) Must pass pre-employment background check Must be able to possess and maintain a professional, uniformed appearance at all times on campus Outstanding verbal and written communication skills required Minimum 1 – 3 years of professional-level work experience required Preferred – Experience and Skills Previous experience in supervisory or leadership roles (Highly desirable, but NOT required) Familiarity with security equipment and best practices Strong attention to detail and possess active listening skills Ability to follow directions Ability to make decisions in stressful situations, assess and evaluate situations effectively, and identify critical issues quickly and accurately  Willingness to take direction and critical feedback and adapt to improve skills and effectiveness with a positive, energetic attitude Benefits Status: Full-Time Benefits Offered: Medical, Dental, Vision STD/LTD, Life 401k Retirement Savings Hourly Rate: $25.00

We are looking for a self storage assistant manager at our Avondale location. Candidate must be people oriented and thrive in a fast-paced environment. Position Description: Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, and maintenance. Your Responsibilities: *Provide excellent customer service. *Meet sales goals through unit rentals, unit insurance, and moving supplies. *Guide new customers through rental processes and agreements. *Maintain facilities - sweeping, mopping, changing light bulbs, etc. *Work independently on daily tasks as well as cooperate with team members. *May be required to run errands for the facility and travel to other store locations. If you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent, Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc.

Join our dynamic team at OneTouch Direct, a leader in providing comprehensive contact center solutions to Fortune 500 companies. We pride ourselves on delivering exceptional service while cultivating a supportive and engaging workplace culture. We are currently seeking an experienced Call Center Supervisor to oversee our operations and be a pivotal part of our continued growth. As a Call Center Supervisor, you will be responsible for managing a team of customer service agents, ensuring optimal performance, and maintaining high levels of employee engagement. You will play a crucial role in driving key performance indicators and contributing to our mission of excellence in service delivery. Key Responsibilities: Lead and supervise a team of call center agents, ensuring adherence to policies and optimum performance. Monitor, analyze, and report on team performance metrics, identifying areas for improvement. Conduct regular coaching sessions and training to foster employee development and motivation. Develop and implement strategies to achieve performance targets and enhance operational efficiency. Ensure high levels of customer satisfaction through effective management of service delivery. Handle escalated customer queries and resolve complex issues as they arise. Collaborate with upper management to align departmental goals with organizational objectives. Requirements 2+ years of supervisory experience in a call center environment Strong leadership and team management skills Exceptional verbal and written communication abilities Ability to analyze data and make informed decisions Knowledge of call center operations and metrics Proficiency in call center management software and Microsoft Office Join us at OneTouch Direct, where you can drive positive change, inspire your team, and make a difference in the lives of our customers! Benefits Full time. 40 hours per week schedule with overtime opportunities! Great pay. Hourly base salary + benefits! Training. Paid training & development Benefits. Health Care Plan (Medical, Dental & Vision) Growth. Opportunity for professional and personal growth Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

Gas Station/Convenience Store Customer Service Representative Wanted * Compensation: $17, DOE * Morning/Day Shifts Available: 7am-3pm, 8am - 4pm, 9am-6pm * Full/Part Time Available We rely on Customer Service Representatives to provide outstanding service, maintain a clean, customer friendly environment, stock and merchandise products, and operate the register. We expect store employees to demonstrate reliability, honesty, and greet customers with a smile. Highly competitive pay! Will train! Honesty and Dependability required! Retired persons welcome to apply! Apply in-person: 37 S McQueen Road, Gilbert, AZ 85286 Ask to speak with Ken or Michael