Workable
ASSURE Patient Specialist - Salisbury, MD (Per Diem/On Call)
The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.
The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings.
We have an opening in Salisbury, MD.
This is a paid per fitting position.
ESSENTIAL DUTIES
Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra.
Ability to provide instruction and instill confidence in Assure® patients with demonstrated patient care skills
Willingness to contact prescribers, caregivers and patients to schedule services
Ability to accept an assignment that could include daytime, evening, and weekend hours
Travel to hospitals, patient’s homes and other healthcare facilities to provide fitting services
Measure the patient to determine the correct garment size
Review and transmit essential paperwork with the patient to receive the Assure® garment and services
Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings
Flexibility of work schedule and competitive pay provided
Adhere to Pledge of Confidentiality
Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.
COMPETENCIES
Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
Integrity: Commitment, accountability, and dedication to the highest ethical standards.
Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
Action/Results: High energy, decisive planning, timely execution.
Innovation: Generation of new ideas from original thinking.
Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.
Highly organized, service and detail orientated
Passionate about the heart-failure space and a strong desire to make a difference
Strong interpersonal skills with communicating and assisting clinicians with providing care for patients.
Interest and desire for life-long learning to continuously improve over time.
Requirements
Education/Experience Required:
1 year in a paid patient care experience (not as a family care giver)
Clinical or engineering background which may include but is not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.
Disclosure of personal NPI number (if applicable)
Completion of background check. Florida and Ohio must complete a level 2 screening paid for by Kestra.
Willingness to pay an annual DME fee which is deducted from the completed work order
Ability to pay for vendor credentialing upfront during a 90-day probationary period
Experience in patient and/or clinician education
Valid driver’s license in state of residence with a good driving record
Ability to consistently work remotely Disclosures are required for any potential relationships and referral sources
Must be able to achieve credentialing for hospital system entry including, but not limited to:
Documentation of vaccination and immunization status
Pass background check
Pass drug screening testing
Review and agree to hospital policies and procedures
Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety
Preferred:
Knowledge of MS Office, Excel, PowerPoint, MS Teams
Direct cardiac patient care experience – RN, RT, CVIS, Paramedic, CRM
WORK ENVIRONMENT
Variable conditions during travel
Minimal noise volume typical to an office or hospital environment
Possible environmental exposure to infectious disease (hospital and clinic settings)
Extended hours when needed
Drug-free
PHYSICAL DEMANDS
Ability to travel by car
Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage
Frequent stationary position, often standing or sitting for prolonged periods of time
Frequent computer use
Frequent phone and other business machine use
Occasional bending and stooping
Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle
TRAVEL
Frequent travel by car in agreed upon geography
OTHER DUTIES:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Salisbury, MD, USA
Negotiable Salary
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