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Evening & Weekend Call Center Supervisor - Bonus Pay + Growth Opportunity

Negotiable Salary

Joyce Windows, Sunrooms & Baths

Berea, OH 44017, USA

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Evening & Weekend Call Center Supervisor – Bonus Pay + Growth Opportunity Joyce Windows, Sunrooms, and Baths Evening & Weekend Shifts Available (12 PM – 8:30 PM) Competitive Pay + Performance Bonuses | Weekend Supervisors Can Potentially get 3 Days Off Ready to Lead a Winning Call Center Team? Are you an experienced leader with a passion for coaching, motivating, and driving results? Do you thrive in a fast-paced outbound call center environment? If you want to lead from the front and be part of a growing team, this is the opportunity for you! Joyce Windows, Sunrooms, and Baths is looking for a Call Center Appointment Setter Supervisor to manage, mentor, and inspire our outbound calling team. Our Appointment Setters handle warm and hot leads only — no cold calling! Your job is to keep the team focused, motivated, and hitting their numbers every day. What You’ll Do Lead, coach, and motivate a team of outbound Appointment Setters to achieve daily and weekly goals Oversee day-to-day call center operations to keep schedules, scripts, and performance on track Provide ongoing training and uptraining to improve conversion rates and team effectiveness Monitor KPIs, calls, and appointment metrics to drive consistent performance Resolve escalated homeowner concerns with professionalism and empathy Work closely with management to set strategies and hit department goals Generate performance reports and find opportunities to improve results Requirements What We’re Looking For Previous supervisor or team lead experience in a call center, telemarketing, or appointment setting role Strong leadership and coaching skills — able to motivate and hold people accountable Excellent communication and problem-solving abilities Comfortable working with CRM systems, scripts, and performance metrics Ability to thrive in a fast-paced, goal-driven environment High School Diploma or GED required, additional education a plus Why You’ll Love Working Here Competitive Salary + Bonuses — your results drive your pay Weekend Supervisors Can Potentially get 3 Days Off Health, dental, vision Paid time off + holidays 401(k) retirement plan Career growth opportunities within a fast-growing home improvement company Benefits Why You’ll Love Working Here Competitive Salary + Bonuses — your results drive your pay Weekend Supervisors Can Potentially get 3 Days Off Health, dental, vision Paid time off + holidays 401(k) retirement plan Career growth opportunities within a fast-growing home improvement company Schedule Evenings & Weekends Available Typical Shift: 12:00 PM – 8:30 PM About Joyce Windows, Sunrooms, and Baths For decades, we’ve been a trusted name in residential home improvement, providing homeowners with top-quality solutions and exceptional service. We’re growing fast and need strong leaders who want to be part of something big. Apply Today – Be a Part of Our Leadership Team! For the fastest response, send your resume or reach out directly: Text: (440) 577-5059 Call: (440) 274-5796 Email: wstclair@joycefactorydirect.com  

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Berea, OH 44017, USA
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Collaborate with proposal teams to deliver winning solution architectures, compelling win themes, and standout submissions. Take the stage at ServiceNow industry events, forums, and networking hubs to position OCT as a market leader. Grow the LOB, manage the P&L, and deliver measurable, repeatable success. Requirements Qualifications/Requirements U.S. Citizenship and eligibility to obtain a government security clearance. 10+ years of ServiceNow experience, with a strong focus on Consulting & Implementation (preferred). Proven capture leader with a history of winning deals over $5M in annualized value primarily in the federal government market.  P&L ownership experience, managing and growing multi-million-dollar lines of business, with the drive to take full accountability for growth. Commission-driven mindset that lets you thrive in environments where performance is rewarded with uncapped earning potential. Exceptional communication skills with the ability to influence at all levels. Self-starter mentality with the discipline to work independently in a fast-paced, entrepreneurial environment. Deep knowledge of ServiceNow sales cycles, partnership programs, and delivery models. Preferred Qualifications Familiarity with federal acquisition processes, GWACs/BPAs, and IDIQ contracting vehicles ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD). Established relationships within federal IT buyer communities. CIS-ITSM certification and/or ServiceNow Sales Accreditations. Knowledge of FedRAMP requirements and processes. Existing Secret or Top Secret clearance. This role is in the DC area with a hybrid work schedule in Tysons, VA. Benefits Benefits OCT offers competitive compensation packages and a full suite of benefits which includes: Medical, Dental, and Vision insurance Retirement savings 401K plan provided by an industry leading provider with 3% employer contributions of the employee’s gross salary Paid Time Off and Standard Government Holidays Life Insurance, Short- and Long-Term disability benefits Training Benefits Salary Range: $100,000-$150,000 annually + commission; compensation will be primarily commission based About OCT Consulting OCT Consulting LLC is a minority-owned, small, disadvantaged business providing professional services and information technology solutions to the Federal government and commercial clients. Founded in 2013, we bring the advantage of agility in operations along with a management team with a track record of leading successful engagements at major Federal government agencies. At OCT, we are committed to ensuring equal opportunity for all individuals, recognizing that merit and qualifications are the foundation of our hiring, promotion, and development practices. We believe in creating a work environment where every employee can thrive based on their abilities, skills, and achievements. Our practices are designed to ensure fair treatment and equal access to opportunities for all, regardless of race, ethnicity, gender, sexual orientation, age, abilities, or other personal characteristics. We are dedicated to providing career growth and professional development based on individual merit and fostering a workplace where everyone’s contributions are valued and recognized.
Tysons, VA, USA
$100,000-150,000/year
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