$20-23/hour
WHIZZ
Chicago, IL, USA
Customer Service Representative Position: Office Lead Location: On-site, Chicago Are you ready to begin a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $20-$23 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story! Why Choose Whizz: Competitive Salary: Earn between $20-$23 per hour, based on your skills and experience. Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter. Salary Growth Potential: Show your commitment and watch your salary grow. Leadership Opportunities: Ambitious CSRs can step into a Team Lead role after just 3-6 months. Requirements Team Oversight: Supervise and guide the customer service team, ensuring smooth daily operations and adherence to company policies and standards. Training and Development: Organize and deliver training sessions for new and existing team members, fostering professional growth and improving team performance. Performance Monitoring: Track and evaluate the performance of team members, providing constructive feedback, coaching, and support to achieve targets. Reporting: Prepare and submit detailed reports to the management on customer service metrics, team performance, and client feedback. Issue Resolution: Act as the escalation point for complex customer concerns or disputes, ensuring prompt and effective resolution. Process Improvement: Identify opportunities to enhance customer service procedures, workflows, and tools, and implement approved changes. Scheduling: Create and manage the shift schedules for the team, ensuring adequate coverage during operational hours. Collaboration: Work closely with other departments to address cross-functional issues, improve processes, and maintain a seamless customer experience. Inventory Oversight: Monitor and manage office supplies and customer area resources to maintain an organized and professional environment. Client Interaction: Occasionally step in to assist with customer inquiries or issues during high-traffic periods or team member absences. Benefits Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays. Training Provided: We believe in empowering you to reach new heights. Commute on Us: Make your daily journey smoother and cost-effective. 401(k) Retirement Plan: Invest in your future. Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour Shifts: Balance work and life seamlessly. Competitive Salary: $20- $23 per hour.