Customer Service Representative / Inside Sales

When you make a commitment to us, we invest in you! We prioritize people over numbers, recognizing that the wellbeing of our employees is essential rather than a mere afterthought. You bring your own unique skills and experiences to contribute to our business growth, and in return, we are committed to providing you with the benefits and resources you expect and deserve! VSC, LLC is seeking a dynamic and dedicated Customer Service Representative / Inside Sales professional to join our growing team. In this multifaceted role, you will be the first point of contact for our valued customers, showcasing your ability to create positive experiences through outstanding service and proactive support. You will not only address customer inquiries and resolve issues but also identify sales opportunities through effective communication and relationship-building strategies. Our ideal candidate is someone who thrives in a fast-paced environment, has excellent interpersonal skills, and is passionate about providing exceptional customer service. You will serve as a catalyst working closely with our vendors, sales, operational and management team to ensure our clients receive the best possible solutions tailored to their needs. This role offers a unique opportunity to blend customer service excellence with sales prowess, allowing you to contribute significantly to the overall success of VSC, LLC. If you are enthusiastic, self-motivated, and ready to embark on a rewarding career in a collaborative and supportive atmosphere, we encourage you to apply and become an integral part of our success story. Responsibilities Manage incoming customer inquiries via phone, email, and chat. Provide accurate product information and assist customers with their orders. Identify sales opportunities and upsell products based on customer needs. Maintain and update customer accounts and records in our database. Collaborate with the sales team to prepare quotes and follow up on potential leads. Resolve customer issues and complaints in a timely and effective manner. Oversees the shipping & receiving of all sales orders, depot calibration and MRO equipment Analyze customer feedback to improve service delivery and product offerings. Requirements High school diploma or equivalent; a degree in business or a related field is preferred. Proven experience in customer service or inside sales roles. Strong communication and interpersonal skills. Ability to multitask and manage time effectively in a fast-paced environment. Proficient in using customer relationship management (CRM) software and Microsoft Office Suite. Demonstrated problem-solving abilities and attention to detail. A positive attitude and a passion for helping customers. Benefits 100% EMPLOYER PAID Dental, Vision, and Life Insurance! (100% paid for Employee Only) We also offer three different health plans, voluntary life insurance, and several Aflac plans. VERY GENEROUS 401(K) Match - 100% match of up to 3% and 50% match from 3 to 5%. Great PTO and Holiday schedule and these hours are often counted towards hours worked when calculating overtime. 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Paid Holidays Who We Are VSC, LLC has a rich, 60+ year tradition of product and service excellence to our customers. As vanguard to the measurement science industry, we provide full sales, service, integration and calibration throughout Kentucky, Indiana, Tennesee, and West Virginia. Headquartered in Clarksville, Indiana, VSC is committed to enhancing the measurement systems and applications of our clients with the use of state of the art technology. As specialists in the sales, service and support of measurement based applications, our expertise as a systems integrator and solutions provider is proven. VSC has a wide array of capabilities and product offerings. Our complete line of measuring devices have industry-proven standards of quality. Through factory trained technicians, we have the experience to support, troubleshoot and service complete electronic or mechanical systems in their entirety. In addition to our array of service based offerings, we also provide project management, consulting and integration ser vices, as well as a complete line of standard products and custom solutions. VSC has the depth and breadth of experience to deliver projects that are large and complex in scope. Here at VSC, we are dedicated to client satisfaction beyond the sales transaction. We are com mitted to follow-through sup port in the coming years by maintaining up-to-date technology solutions, providing expert consultation on equipment ap plications, and maintaining all aspects of measurement equipment. Through these initiatives, we are able to accompany our clients into the future by helping them to achieve ever-in creasing levels of quality and productivity in their pursuit of product and service excellence