Customer Support Team Lead

About Us TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care. We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference! About The Position TherapyNotes is seeking a dynamic and experienced Software Development Manager to join our growing team. In this role, you will provide people leadership, technical guidance across multiple agile development teams. You will focus on cultivating talent, strengthening development processes, and ensuring the delivery of high-quality solutions that support our organizational goals. This position offers an opportunity to influence both people and technical strategy while contributing to a mission-driven organization. What You'll Do Team Leadership and Coaching Lead, mentor, and develop a team of software engineers and technical staff, providing ongoing feedback, career development support, and performance management. Build a culture of collaboration, accountability, continuous learning, and technical excellence. Champion best practices in software development, agile methodologies, and quality standards. Delivery and Execution Partner closely with Product Management and other stakeholders to align development efforts with business priorities and product roadmaps. Ensure teams are properly staffed, skilled, and positioned for successful execution of projects and initiatives. Oversee day-to-day operations, including team planning, backlog grooming, code reviews, deployments, system health monitoring, and cross-team coordination. Process and Operational Excellence Identify and implement process improvements to increase team productivity, code quality, and overall efficiency. Foster a flexible and supportive work environment for a distributed workforce. Drive consistency in development processes, architectural standards, and engineering practices across teams. Organizational Communication Serve as a key liaison between development teams and leadership. Communicate organizational updates clearly and consistently, ensuring team alignment with company policies, strategic initiatives, and operational expectations. What We're Looking For 5+ years directly managing software development teams. 10+ years of progressive experience in software engineering, with a strong background in modern web development and Agile processes. Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related software development-oriented discipline. Strong technical foundation, including: Expertise in ASP.NET Core (C#), JavaScript, TypeScript, SOA, SQL and CSS. Experience with Angular 17+ is preferred. Deep understanding of object-oriented programming (OOP), SOLID principles, and design patterns. Exceptional leadership, organizational, decision-making, and communication skills. Proven ability to set and uphold high standards of technical quality, delivery, and teamwork. What We Offer Competitive salary - $155,000-$175,000 Employer sponsored health, dental, vision, life, and disability insurance Retirement plan with company contribution Annual company profit sharing Personal development/training budget Open, collaborative work environment Extensive 2-week onboarding plan Comprehensive mentorship program Company provided refreshments and occasional lunches EEO Statement - added to all JDs Equal Opportunity Employer Statement & Applicant Rights TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following: Know Your Rights: Workplace Discrimination is Illegal Family and Medical Leave Act (FMLA): Employee Rights Under FMLA If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com. #LI-Hybrid #LI-PL1 9/12/2025

Gibbs Oil Company is currently seeking a dynamic and experienced Manager for our convenience store operations. In this leadership role, you will be responsible for overseeing the daily functions of the store, ensuring exceptional customer service, and managing a team to drive sales and maintain operational efficiency. Your core responsibilities will include: Managing daily operations to ensure the store meets financial and operational goals. Leading, training, and motivating staff to deliver outstanding customer service. Overseeing inventory management, including ordering and merchandising. Ensuring compliance with health and safety regulations. Developing and implementing store marketing strategies to enhance sales. Preparing and analyzing sales reports and financial documents. Coordinating with upper management to develop policies and procedures. Join us at Gibbs Oil Company and lead your own team to success while creating a welcoming environment for our customers. Requirements Qualifications: Prior experience in retail management, preferably in convenience stores or gas stations. Strong leadership skills with a proven ability to manage and motivate a team. Excellent communication and interpersonal skills to interact effectively with customers and team members. Proficiency in inventory management and financial reporting. Demonstrated ability to drive sales and enhance customer satisfaction. Flexibility to work varied shifts, including nights, weekends, and holidays. Valid driver’s license and ability to perform necessary driving tasks. Physical Requirements: Ability to stand for extended periods, lift up to 25 lbs., and perform other physical tasks associated with managing a retail environment. Benefits Heath Insurance, Dental Insurance, 401k, Sick time and Vacation time.

Gibbs Oil Company LP is on the lookout for a responsible and energetic Assistant Manager to join our management team in one of our Mobil convenience stores. This position is crucial in assisting the station manager with day-to-day operations, promoting a safety-conscious and customer-oriented environment. Key duties and responsibilities include: Providing exceptional customer service and ensuring a welcoming atmosphere for all customers. Supervising staff, including training, scheduling, and performance management. Managing inventory, including ordering and loss prevention. Handling cash management and daily financial reporting. Maintaining cleanliness and safety standards on the premises. Assisting in implementing promotional strategies to enhance sales. If you are looking for a challenging position where you can grow your management skills within a dynamic team, we encourage you to apply! Requirements Qualifications: Proven experience in a retail, service, or similar managerial role. Strong customer service skills and the ability to communicate effectively with customers and team members. Capability to manage inventory efficiently and handle cash transactions accurately. Experience in training and mentoring staff to achieve performance goals. Willingness to work flexible hours, including evenings, weekends, and holidays. Strong organizational skills and attention to detail. Ability to maintain cleanliness and safety throughout the gas station. Valid driver's license and the ability to perform job-related driving tasks. Physical Requirements: Ability to stand for extended periods and lift items up to 25 lbs. Benefits Heath Insurance, Dental Insurance, 401k, Sick time and Vacation time. A full-time rule and waiting period for benefits may apply.

Gibbs Oil Company is seeking an enthusiastic Assistant Manager to join our team. In this role, you will play a critical part in the daily operations of the store, ensuring we provide top-notch customer service while maintaining a clean and efficient environment. Key Responsibilities: Assist the Store Manager in overseeing daily operations, including inventory management, cash handling, and staff supervision. Deliver exceptional customer service by addressing customer inquiries and resolving any issues that arise. Train, mentor, and motivate staff to achieve operational goals and uphold company standards. Ensure that the store is well-stocked, organized, and clean at all times. Participate in promotional initiatives to boost sales and improve store visibility. Complete necessary daily reports and documentation accurately and timely. If you are looking to advance your career in retail management and have a passion for customer service, we encourage you to apply! Requirements Requirements: Proven experience in retail or customer service, preferably in a supervisory role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to manage inventory and analyze sales performance. Flexibility to work various shifts, including evenings, weekends, and holidays. Willingness to take initiative and work independently. Valid driver’s license and reliable transportation. Physical Requirements: Ability to stand for long periods and lift up to 25 lbs. Benefits Heath Insurance, Dental Insurance, 401k, Sick time and Vacation time.

GENERAL STATEMENT OF DUTIES Under the direction of the Chief Executive Officer, the Director of Buildings, Grounds and Transportation is responsible for coordinating and supervising the work of employees in the general maintenance and upkeep of buildings, grounds, and equipment and the supports fleet management, distribution and the timely maintenance. Responsible for maintaining electrical, plumbing, mechanical, and related systems. Performs related work as requested. Role Responsibilities:  Implements and manages electronic maintenance tracking and workflow system with clear and timely communication and transparency.  Assists planning for and development of capital budgets.  Participates in interview process, hiring decisions, and ensuring all staff is held accountable to all policies and procedures.  Supports maintenance workers in their career growth and identifies training opportunities for their skill set.  Reviews and assigns the work of maintenance employees, and provides support, guidance and mentoring as appropriate.  Inspects all work performed in house or contracted for quality and completeness.  Determines material, equipment, and supplies to be used. Coordinates flow of equipment and personnel from one project to another as priorities dictate.  Ensures that each facility is in compliance with OSHA rules and regulations.  Coordinates renovations of existing facilities and the construction of new facilities, including site search and real estate relationship building.  Maintains contract expiration and assists in facilitating the bidding process for all contract work to optimize pricing and quality of outcome.  Tracks warrantees, to prevent unnecessary expenditure.  Ensures schedules for fire drills, fire alarms, fire safety, smoke detectors and fire extinguishers are met.  Maintains an ongoing database of capital repairs and investments including major appliances.  Completes inventory assessment and property audit to establish and follow a preventative maintenance roadmap. Requirements High School Diploma or GED, bachelors degree preferred  Licensing or formal certification in trade field and 5 + years experience OR 7+ years experience in facility or construction or project management  5+ years supervisory experience  Extensive working knowledge in facility systems and Microsoft applications  Valid NYSDL Benefits Health and Dental Insurance Tuition Reimbursement Flexible Spending Account (FSA)

Duties May Include: Schedule and supervise contractor personnel ensuring appropriate coverage across all tasks and locations (Ashburn, Orlando, San Antonio) Monitor and manage real-time TSD call, chat, email and ticket workflow adjusting staffing assignments to mitigate operational impacts Ensure supervisory coverage on all shifts with at least one supervisor covering each associated location Coordinate operational event response including volume spikes, wait time increases, and system outages Manage staff onboarding and offboarding processes including background investigation coordination Implement quality assurance measures and performance monitoring to meet AQL standards Requirements Required Qualifications: Minimum of three (3) years of IT service desk supervisory experience Bachelor's degree in Information Technology, Business Administration, or related field preferred Strong managerial, communication, and problem-solving skills Experience with 24x7x365 operations management and staff scheduling Knowledge of service desk tools and technologies (ServiceNow, call management systems) Ability to obtain and maintain CBP Background Investigation Desired Qualifications: Experience managing geographically distributed teams ITIL Foundation certification Knowledge of government contracting and compliance requirements Experience with cleared facility operations Project management certification (PMP, CAPM) Bilingual (English/Spanish) capabilities Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage – Full coverage for employees and family through CareFirst and VSP. Paid Time Off – Minimum of 2 weeks PTO in accordance with contract requirements. Paid Holidays – 11 federal holidays observed annually. Disability & Life Insurance – Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan – Competitive plan managed through Ameritas. Professional Training – Formal training provided as required, with additional learning opportunities based on role.