Solutions Architect - IT Systems & Platform Integration - Remote

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

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This position is posted by Jobgether on behalf of AIP Publishing. We are currently looking for a Software Development Engineer in Test (SDET) in Washington (USA). We are seeking a skilled Software Development Engineer in Test to design, develop, and maintain high-quality automated testing solutions for complex web applications. In this role, you will work closely with development, cloud, QA, and security teams to ensure software is reliable, secure, and production-ready. You will focus on building automated UI and API test frameworks, integrating them into CI/CD pipelines, and embedding security testing throughout the development lifecycle. This role offers the opportunity to influence test automation strategies, improve quality standards, and collaborate in a dynamic, DevSecOps-focused environment. Your work will directly contribute to delivering robust applications and enabling seamless end-user experiences. Accountabilities ·         Design, build, and maintain automated UI and API test frameworks using C# (.NET Core), Playwright, and Postman/Newman. ·         Integrate automated tests into Azure DevOps CI/CD pipelines, establishing quality gates to prevent production defects. ·         Collaborate cross-functionally with Developers, Cloud Engineers, QA Analysts, and Security Specialists to ensure applications are testable, secure, and resilient. ·         Read and interpret TypeScript/Angular code to support front-end testing efforts. ·         Embed security testing (SAST, DAST, dependency scans) directly into the development lifecycle. ·         Troubleshoot flaky tests, optimize coverage, and advocate best practices for test automation across teams. Requirements ·         3–5 years of experience developing and maintaining automated test frameworks integrated with CI/CD pipelines, preferably Azure DevOps. ·         Strong programming skills in C# (.NET Core/ASP.NET). ·         Experience testing Angular applications with knowledge of TypeScript. ·         Familiarity with Playwright, Postman/Newman, and a passion for clean, maintainable test code. ·         Experience embedding security testing in pipelines. ·         Solid understanding of testing types—unit, integration, regression—and metrics for success (coverage, reliability, defect detection). ·         Excellent communication skills, proactive mindset, and ability to work independently in a collaborative team environment. Benefits ·         Remote work with opportunities for in-person collaboration and training. ·         Competitive salary: $105,000–$115,000. ·         Generous paid time off, sick leave, and flexible work schedule. ·         Comprehensive medical, dental, and vision coverage. ·         Exceptional retirement benefits and 401(k) options. ·         Monthly remote work stipend. ·         Training and tuition assistance programs. ·         Employee Assistance Program for personal and professional support. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Team CATHEXIS elevates the government contracting experience through rapid response, deep skill, and thoughtful problem-solving and communication. Our core capabilities are our top-tier program and project management, data analytics, and audit services, the backbone of which is our integrated approach to operational excellence. You worked hard to get to where you are. You strive to make every day better than the day before. So do we. Team CATHEXIS operates with an all-in mindset. We are working together to create a company that supports our shared values and individual goals. Our values are centered around Respect, Engagement, Customer Service, Integrity, Teamwork, and Excellence in everything we do for our employees, clients, partners, and communities. We believe success is best when we listen and lead with empathy; model high standards of ethics to provide a rewarding candidate experience; work hard, have fun, and appreciate the strengths we all bring to the team; and empower our employees to create innovative and trusted results. We are looking for a dynamic Site Reliability Engineer (SRE) to join our team.  The Site Reliability Engineer (SRE) will manage, monitor, and optimize our clusters on Kubernetes. Together, we’re accelerating our clients’ digital transformation through the building and deployment of data-driven, scalable AI solutions.  The ideal candidate will have a deep understanding of Kubernetes, Cloud Infrastructure, and Infrastructure as Code (IaC) practices. You will be responsible for ensuring the reliability and scalability of our Kubernetes clusters and Cloud Infrastructure. Responsibilities: Monitor and Manage Kubernetes Clusters: Ensure the stability, health, and scalability of Kubernetes Clusters, deploying applications and services on Kubernetes Kubernetes Management: Deploy, monitor, and scale applications on Kubernetes clusters. Maintain Helm charts, manage services, and ensure resource allocation for optimal cluster performance Cloud Infrastructure Management: Work with leading Cloud Platforms (AWS, GCP, Azure) to set up, configure, and manage infrastructure resources using Infrastructure as Code (Terraform, CloudFormation, etc.) Monitoring & Incident Response: Set up monitoring solutions, define alerts, and manage the incident response process for any issues related to Jenkins, or Kubernetes clusters Automate Infrastructure Processes: Build automation tools for scaling, monitoring, and maintaining infrastructure using modern tools like Terraform, Ansible, or equivalent Collaborate Across Teams: Work closely with development, services, and operations teams to ensure a seamless integration between application development and infrastructure Security & Compliance: Ensure all systems follow best practices in terms of security and compliance with relevant regulations. This includes role-based access, encryption, and automated vulnerability scanning Requirements: Active Secret Clearance is required Bachelor’s degree (or equivalent) in computer science or related discipline A minimum of two(2) years of experience working with on-premise and off-premise cloud environments Experience with AWS, Azure and / or GCP Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript Experience with distributed storage technologies such as NFS, HDFS, Ceph, and Amazon S3, as well as dynamic resource management frameworks (Apache Mesos, Kubernetes, Yarn) Proactive approach to identifying problems, performance bottlenecks, and areas for improvement Agile/Scrum experience CATHEXIS offers competitive compensation packages to all eligible employees. Our goal is to provide a compensation package that reflects the value you bring to our team, is competitive with market rates, and promotes your financial security and personal well-being. The annual salary range for this role is $136,000 - $170,000. Please note that the salary information provided is a general guideline. CATHEXIS considers various factors in its final offer, including location, qualifications, experience, and skills.  CATHEXIS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Recruiting@cathexiscorp.com.

This position is posted by Jobgether on behalf of eSimplicity. We are currently looking for a Senior DevOps Engineer in Maryland. As a Senior DevOps Engineer, you will play a critical role in designing, implementing, and securing cloud-based solutions that support large-scale healthcare systems. You will focus on integrating security best practices into CI/CD pipelines and cloud infrastructure, ensuring compliance with federal standards. Working within a high-impact AWS environment, you will collaborate with cross-functional teams to deliver secure, scalable, and efficient solutions. Your expertise will directly influence the operational efficiency, reliability, and safety of critical applications and data platforms. This role offers an opportunity to work on complex projects in a mission-driven environment, combining technical excellence with real-world impact. Strong problem-solving, cloud engineering skills, and experience with federal compliance requirements are essential. Accountabilities: ·         Design, build, and maintain secure CI/CD pipelines using GitHub Actions for applications and infrastructure deployment. ·         Integrate security controls and tools (SAST, DAST, SCA) throughout the software development lifecycle. ·         Manage and secure AWS cloud infrastructure using Infrastructure as Code (Terraform and Terragrunt). ·         Implement and maintain security for containerized applications using Docker. ·         Collaborate with development teams (Java, Python, Django) to identify and remediate vulnerabilities. ·         Automate security monitoring, logging, and incident response procedures. ·         Ensure systems meet federal compliance standards, including FISMA, NIST, and CMS-specific requirements. ·         Support the security of data platforms and services, such as Databricks and Redshift. ·         Foster a culture of security awareness and best practices across cross-functional teams. Requirements ·         Minimum 8 years of experience in DevOps, DevSecOps, or Security Engineering roles. ·         Proven hands-on experience with AWS services and cloud security principles. ·         Strong proficiency with Infrastructure as Code (Terraform, Terragrunt). ·         Demonstrated experience building and managing CI/CD pipelines, preferably with GitHub Actions. ·         Solid understanding of containerization technologies and Docker security. ·         Proficiency in at least one scripting language (Python or Bash). ·         U.S. citizen or Green Card holder able to obtain a Public Trust clearance. ·         Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field preferred, but 10+ years of IT experience can substitute. Desired Qualifications: ·         Prior experience supporting federal agencies, particularly CMS. ·         Familiarity with federal compliance frameworks (FISMA, NIST). ·         Experience with data platforms (Databricks, Redshift) and web application security. ·         Relevant industry certifications (AWS Certified Security Specialty, CISSP, GSEC). ·         Expertise in IAM, security groups, network security, and security scanning tools (Nessus, BurpSuite, OWASP). Benefits ·         Competitive salary range: $106,300 – $136,600. ·         Full healthcare coverage. ·         Flexible remote work within Eastern Time Zone. ·         Occasional travel (·         Opportunities to work on impactful, mission-driven government projects. ·         Supportive, collaborative, and security-focused work environment. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!   #LI-CL1

We are looking for a highly skilled and proactive Systems Administrator to oversee and advance the technology backbone of our advertising and creative production studios. This position blends core IT infrastructure expertise with a strong understanding of the specialized workflows within a creative production environment. You will be the key resource ensuring that our teams remain connected, secure, and productive—delivering seamless integration across on-premises systems, cloud services, and AI-driven creative tools. This role is client-facing with both internal and potentially external clients. Key Responsibilities Network & Infrastructure Management: Administer and monitor multi-site networks, including firewalls, Dell/Meraki/Arista/UniFi switches, and wireless access points. Support & Operations: Handle daily IT operations and ticket management through Freshdesk. Storage & Servers: Maintain and optimize enterprise storage and server systems (Isilon SmartPools, Synology), ensuring consistent performance and uptime. User Lifecycle: Manage employee onboarding and offboarding processes, and support the operation of studio-critical applications (Google Workspace, Slack, Adobe Creative Cloud, Capture One, etc.). Access & Permissions: Administer shared storage access (SMB/NFS/AFP), enforce permissions, and resolve workflow issues across MacOS, Windows, and Linux platforms. SaaS & Cloud Platforms: Manage core SaaS applications including Google Workspace, Slack, Freshservice, Addigy MDM, and Adobe licensing. Support & Collaboration Provide responsive support to studio, production, and creative teams. Partner with artists, retouchers, producers, and finance teams to align IT systems with creative workflows. Document procedures, train staff on new tools, and communicate clearly with technical and non-technical stakeholders. Serve as a bridge between creative production and IT, ensuring technology enhances—rather than disrupts—the creative process. Requirements Required Skills 3+ years of experience in IT systems and network administration. Expertise in administering and maintaining networking and storage systems (Isilon, Synology, NAS/SAN). Experience in managing macOS and Windows environments, including MDM tools (Addigy, Intune). Excellent customer service orientation Additional Skills (Preferred): Experience with cloud platforms such as AWS S3 or Google Cloud Familiarity with emerging Creative AI tools and technologies Experience supporting creative production teams including practical knowledge of professional production equipment and software Benefits The anticipated salary range for this role is $70,000 - $85,000 annually. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements. This is an onsite role, based in our studios and office in Tribeca. Early morning, evening or weekend work may occasionally be required to meet the needs of the business. We offer a competitive benefits package including major medical, dental and vision insurance, FSA, HSA, and employee discounts. Industrial Color is a division of CoCreativ, a family of integrated creative production companies. Industrial Color partners with top brands, agencies, and creative professionals providing a full range of essential production services. For over 30 years, we've led the industry through a culture of innovation, bringing state-of-the-art digital production and post-production solutions to our clients. Our headquarters is based in Tribeca, NY, with offices in Los Angeles and studios in Brooklyn and Los Angeles. Our clients include: L'Oreal, Publicis, Procter & Gamble, Tommy Hilfiger, Absolut Vodka, Nike, Estee Lauder, Amazon...