Middle Office Escalations Specialist

About Futu US Inc. Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities:      Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally. Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise. Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer. For deeper insights into our entities and affiliates, explore futuclearing.com or moomoo.com/us to discover the future of investing with confidence and innovation. Middle Office Escalations Specialist Office Location: Dallas, Texas About the Team & Role: We are seeking a detail-oriented and client-focused Middle Office Escalations Specialist to join our team at Moomoo Finanical Inc. This role requires a deep understanding of trading and investment strategies, as well as strong communication and problem-solving skills. This role must be based at the office locations specified in the job description, in line with our in-office work philosophy. Remote work is not available for this position. For more details about our in-office approach and expectations, please reach out to the recruiter. What You’ll Do: Respond to and resolve trade escalation inquiries promptly and accurately Develop subject mastery in trading strategies, derivatives, and investment products to provide tailored support to clients Investigate root causes of issues and coordinate cross-functionally with Trading, Compliance, and Operations teams to ensure timely resolution Cultivate strong client relationships by providing proactive communication and ensuring timely dissemination of relevant notices and updates Serve as a backup for reviewing and processing account applications, client profiles, and account openings to maintain service continuity Requirements What You Bring: Bachelors in Business, Finance, economics or related field, CFA certification, 2 years experince or combination Strong understanding of equity and derivatives markets, trading platforms, and order lifecycle Strong interpersonal and written communication skills Highly motivated with capability to work with minimum supervision Ability to prioritize and multitask effectively under pressure and excellent organizational and time management skills are essential Ability to investigate complex issues, analyze root causes, and drive resolutions efficiently Fluent in Mandarin preferred FINA Series 7 & 63 required, 24 preferred Benefits What We Offer: Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents 401k Employer Contribution: We match your contributions to help you grow your retirement savings Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $70,000 - $80,000. This role is also eligible to participate in our discretionary bonus plan. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Warning about fake job posts Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process.  If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.