Customer Delivery Associate

Project Management Systems Support Analyst (15.23) OCT Consulting is a business management and technology consulting firm that provides support to Federal Government clients. We provide consulting services in the areas of Strategy, Process Improvement, Change Management, Program and Project Management, Acquisition/Procurement, and Information Technology. Responsibilities and Duties OCT currently has an opening for a Project Management Systems Support Analyst to work with a technology division within the Federal Bureau of Investigation (FBI). The Systems Support Analyst will manage project documentation, facilitate Agile processes, and ensure effective stakeholder coordination and project execution. Day to day responsibilities include: Administration: Administer SharePoint or MS Teams sites and other tools storing team documentation to ensure adherence to governance standards regarding data stewardship. Facilitate meetings and document due outs and action items. Provide other administrative support as needed. Coordinate meetings with stakeholders and clients including observations supporting audits. Regularly meet with the client to communicate schedules, milestones, and risks associated to the implementation and/or operation of the system. Scrum Master: Facilitate daily standup/scrum meetings; sprint/kanban planning; scrum of scrum/cross team meetings; product backlog refinement meetings; sprint reviews/demos; team sprint/kanban retrospectives. Support requirements documentation. Document standard operating procedures & internal processes to support team and Agile best practices. Provide Agile training to new team members. Facilitate project closing and document lessons learned. Project Support: Provide and adhere to established project management best practices as identified in the Project Management Body of Knowledge (PMBOK). Consult and assist in enforcing project scoping. Support quality control of project deliverables and customer service. Support internal and external audits of financial systems. Assist in generating monthly project review slide decks and briefings. Generate project status update documents. Facilitate risk management best practices. Maintain project schedules and communicate schedule, milestones, risks, mitigation strategies, and resource information with the client to promote awareness and for updates to the IMS. Communicate project status. Support government staff with identifying, monitoring, and mitigating risks and issues. Maintain status of product backlogs. Obtain stakeholder feedback to ensure products are meeting user goals. Bring recommendations to promote process optimization and organizational growth to government staff as deemed necessary. Requirements Qualifications/Requirements Must be a US Citizen. Must hold an active DoD Top Secret (TS) clearance. Bachelor’s degree in Business Administration, Information Systems, Project Management, or related field.   Minimum of 5 years of progressive experience in supporting project management, Agile methodologies, administration, and stakeholder coordination. Prior experience in Agile environments, particularly as a Scrum Master or Agile Coach, facilitating Agile ceremonies such as sprint planning, retrospectives, and backlog refinement. Ability to train and mentor team members in Agile best practices. Experience with Agile project management tools. Knowledge of Project Management Body of Knowledge (PMBOK) and Agile Practice Guide principles. Proficiency in SharePoint, MS Teams, and other collaboration/documentation tools preferred. Experience managing meeting coordination, action tracking, and audit-related documentation. Strong organizational skills to ensure governance compliance and maintain accurate project records. Excellent communication and facilitation skills. Current PMP (Project Management Program) certification is highly desirable. The primary place of performance will be at FBI facilities in the Washington Metropolitan Area (WMA)/ National Capital Region (NCR). Benefits Benefits OCT offers competitive compensation packages and a full suite of benefits which includes: Medical, Dental, and Vision insurance Retirement savings 401K plan provided by an industry leading provider with 3% employer contributions of the employee’s gross salary Paid Time Off and Standard Government Holidays Life Insurance, Short- and Long-Term disability benefits Training Benefits Salary Range: $100,000-$125,000 yearly commensurate with experience, education, etc. About OCT Consulting OCT Consulting LLC is a minority-owned, Small ​Disadvantaged Business (SDB) providing professional services and information technology solutions to the Federal government and commercial clients. Founded in 2013, we bring the advantage of agility in operations along with a management team with a track record of leading successful engagements at major Federal government agencies. At OCT, we are committed to ensuring equal opportunity for all individuals, recognizing that merit and qualifications are the foundation of our hiring, promotion, and development practices. We believe in creating a work environment where every employee can thrive based on their abilities, skills, and achievements. Our practices are designed to ensure fair treatment and equal access to opportunities for all, regardless of race, ethnicity, gender, sexual orientation, age, abilities, or other personal characteristics. We are dedicated to providing career growth and professional development based on individual merit and fostering a workplace where everyone’s contributions are valued and recognized.

City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. But we do more than manage maintenance services for commercial facilities – we pride ourselves on being a partner that helps save time and solve problems! We are currently looking for Janitorial Independent Contractors to partner with to help fulfill the needs of our clients. We are looking for Janitorial companies that service Lake City. City Wide can help your business grow while focusing on the work, not on selling and collecting on the accounts, and most importantly, increase your income. If you own your own business and are interested in joining the City Wide Network as an independent contractor - please apply to this posting. Requirements INDEPENDENT CONTRACTORS MUST PROVIDE THE FOLLOWING: Valid Business License, LLC or Inc Worker's Compensation Insurance General Liability Insurance and Non Owned Auto Federal EIN # Other verifiable business 18 years of age minimum Favorable background investigation results You can not be a sole proprietor Benefits This is a contract position and not benefits eligible.

FULL TIME REMOTE MIAMI, FL Position: Director of Customer Success Working Hours: M-F 🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️ About the Company We are a fast-growing e-commerce brand redefining customer success by making loyalty and retention the core drivers of growth. Our mission is to transform first-time buyers into lifelong brand advocates through a seamless, empathetic, and customer-centric experience. Scope of the Role We are seeking a strategic and empathetic Director of Customer Success to build and lead a new function that will become the heartbeat of our company. This foundational role requires a hands-on builder who knows that in modern e-commerce, customer retention, loyalty, and lifetime value (LTV) are the ultimate growth levers. You will design and implement the post-purchase journey, architect programs that drive loyalty, and lead a team that ensures every customer interaction strengthens brand trust and long-term growth. Duties and Responsibilities Develop the Strategy: Define and implement the overall customer success strategy, establishing milestones throughout the e-commerce lifecycle. Build for Scale: Design scalable processes, systems, and programs for onboarding, proactive support, engagement, and feedback. Own the Metrics: Monitor and report on LTV, NRR, CSAT, NPS, and repeat purchase rate. Drive Retention & Loyalty: Launch and manage loyalty programs, subscriptions, and win-back campaigns to reduce churn. Voice of the Customer: Act as the central hub for feedback, driving improvements across Product, Marketing, and Merchandising. Team Leadership: Hire, mentor, and inspire a high-performing CS team. Cross-Functional Partnership: Work closely with Growth leadership to align retention and acquisition strategies into one seamless journey. Requirements 6+ years in customer success or customer experience leadership, with proven success scaling CS functions. Direct e-commerce or DTC experience is required. Deep knowledge of customer lifecycles, key metrics (LTV, CAC, NRR, Churn), and e-commerce tech stacks (CRM, helpdesk, loyalty platforms). Strong record of improving retention, loyalty, and lifetime value through data-driven strategies. Exceptional leadership in hiring, coaching, and building teams. Data-driven mindset, able to translate insights into actionable business strategies. Excellent communication and interpersonal skills, capable of influencing leaders and presenting to executives. Bachelor’s degree in Business, Marketing, Communications, or related field.

Kia Retailers are offering skilled and experienced military Veterans with the opportunity to begin an inspiring career as a Kia Certified Service Technician. To support this Kia Retailer initiative, Kia America, Inc. has established the Kia Veterans Technician Apprenticeship Program (VTAP). Job Description Diagnose, maintain, and repair Kia vehicles including engine, transmission, steering, suspension, brakes, HVAC, and electrical components Complete repair orders and warranty request orders in accordance with established Kia and Retailer policies and procedures Test drive vehicles, and analyze, diagnose, and repair components and systems using Kia diagnostic strategies, special equipment, and tools Perform services, diagnostics, and repairs in a timely fashion while communicating with the shop foreman and service advisor to promote an optimal customer experience All potential employment opportunities presented and advertised within this site are with independently owned and operated Kia Retailers. Applicants who seek employment through this site are applying for full-time employment with a participating Kia Retailer and not with KUS or ERS. All employment opportunities listed within this site are subject to applicable Federal and State statutes, rules, and regulations governing employment, which apply to each individual Kia Retailer’s specific location. KUS and ERS make no warranties (expressed or implied) or guarantees of employment to any individual seeking to participate in the Kia Veteran Technician Apprenticeship Program (VTAP). All employment decisions are at the discretion of the specific Kia Retailer to which an employment application is made, conditional upon meeting eligibility, skill, and experience requirements to participate in VTAP. Requirements Qualifications Honorable Discharge Valid Drivers License from any state with a clean driving record Experience in a technical / mechanical field is required Must be willing to complete and pass drug screening and background checks Benefits Kia VTAP Apprenticeship Highlights: Full-time employment with a participating Kia Retailer A program designed specifically for Veterans facilitated by Veterans! Participation in a one-year competency-based GI Bill approved apprenticeship leading to Kia Service Technician certification Access to all tools, equipment, vehicles, and training needed to complete the apprenticeship and certification process Eligible Veterans may apply for and receive a substantial GI Bill© Monthly Housing Allowance (MHA) during their apprenticeship

Kia Retailers are offering skilled and experienced military Veterans with the opportunity to begin an inspiring career as a Kia Certified Service Technician. To support this Kia Retailer initiative, Kia America, Inc. has established the Kia Veterans Technician Apprenticeship Program (VTAP). Job Description Diagnose, maintain, and repair Kia vehicles including engine, transmission, steering, suspension, brakes, HVAC, and electrical components Complete repair orders and warranty request orders in accordance with established Kia and Retailer policies and procedures Test drive vehicles, and analyze, diagnose, and repair components and systems using Kia diagnostic strategies, special equipment, and tools Perform services, diagnostics, and repairs in a timely fashion while communicating with the shop foreman and service advisor to promote an optimal customer experience All potential employment opportunities presented and advertised within this site are with independently owned and operated Kia Retailers. Applicants who seek employment through this site are applying for full-time employment with a participating Kia Retailer and not with KUS or ERS. All employment opportunities listed within this site are subject to applicable Federal and State statutes, rules, and regulations governing employment, which apply to each individual Kia Retailer’s specific location. KUS and ERS make no warranties (expressed or implied) or guarantees of employment to any individual seeking to participate in the Kia Veteran Technician Apprenticeship Program (VTAP). All employment decisions are at the discretion of the specific Kia Retailer to which an employment application is made, conditional upon meeting eligibility, skill, and experience requirements to participate in VTAP. Requirements Qualifications Honorable Discharge Valid Drivers License from any state with a clean driving record Experience in a technical / mechanical field is required Must be willing to complete and pass drug screening and background checks Benefits Kia VTAP Apprenticeship Highlights: Full-time employment with a participating Kia Retailer A program designed specifically for Veterans facilitated by Veterans! Participation in a one-year competency-based GI Bill approved apprenticeship leading to Kia Service Technician certification Access to all tools, equipment, vehicles, and training needed to complete the apprenticeship and certification process Eligible Veterans may apply for and receive a substantial GI Bill© Monthly Housing Allowance (MHA) during their apprenticeship

Keeper Security is hiring a Senior DevOps Engineer with direct experience building and managing infrastructure in IL5-compliant environments. This role is critical to our efforts to deliver secure and scalable cloud systems aligned with DoD and FedRAMP High standards. You’ll play a hands-on role in automating, deploying, and securing infrastructure that powers one of the world’s most trusted cybersecurity platforms. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and bring your IL5 DevOps expertise to mission-critical work. About Keeper Keeper Security is transforming cybersecurity for organizations around the world with next-generation privileged access management. Keeper’s zero-trust and zero-knowledge cybersecurity solutions are FedRAMP and StateRAMP Authorized, FIPS 140-2 validated, as well as SOC 2 and ISO 27001 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by thousands of organizations to protect every user on every device, Keeper is the industry leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com. About the Job We’re seeking a seasoned DevOps engineer who thrives in high-security, compliance-driven environments. You’ll be responsible for designing and maintaining cloud infrastructure, CI/CD pipelines, and automation in IL5-compliant deployments. This includes collaborating closely with security engineering, platform engineering, and compliance teams to deliver highly available and audit-ready systems. This is a deeply technical role requiring experience with hardened environments, automation under strict compliance controls, and secure cloud architecture. Responsibilities Design, implement, and manage IL5-compliant infrastructure in AWS GovCloud and/or Azure Government Automate infrastructure provisioning using Terraform and Infrastructure-as-Code best practices Build and maintain secure CI/CD pipelines in compliance with FedRAMP High / IL5 requirements Collaborate with security and compliance teams to ensure proper controls, monitoring, and reporting Configure logging, alerting, and telemetry in restricted environments Harden operating systems and container runtimes to meet DISA STIGs and other security benchmarks Support secure secrets management, access controls (RBAC, ABAC), and audit logging Participate in architecture discussions to ensure infrastructure is scalable, resilient, and compliant Assist with documentation and evidence collection for audits and ATO (Authority to Operate) processes Requirements 5+ years of experience in DevOps, SRE, or Infrastructure Engineering roles Hands-on experience with IL5 or FedRAMP High environments (required) Deep familiarity with AWS GovCloud or Azure Government Strong IaC experience using Terraform, Terragrunt, or similar tooling Proficiency in scripting (e.g., Python, Bash) and automating system tasks Experience building secure CI/CD workflows (GitHub Actions, Jenkins, GitLab CI) Knowledge of STIG hardening, CIS benchmarks, and compliance automation Understanding of zero-trust principles and secure enclave architectures Ability to work collaboratively with security and compliance stakeholders Preferred Qualifications Prior experience contributing to an ATO process for a FedRAMP or DoD deployment Familiarity with Kubernetes in a high-compliance environment Experience with secrets management (Vault, AWS KMS, etc.) Exposure to vulnerability scanning, compliance drift detection, or SIEM integration Benefits Medical, Dental & Vision (inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt