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Client Delivery Lead

Negotiable Salary

VIA

Somerville, MA, USA

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Make an Impact: Join VIA to Protect Communities and Build a Better Future At VIA, we do more than develop technology. We empower cleaner, safer, and more equitable communities.  Our customers grapple with a critical dilemma: they possess invaluable data that, if shared, can enable a greater collective good. In the wrong hands, however, this same data can have disastrous consequences.  This is where you come in. As a Client Delivery Lead, you will be pivotal in deploying leading-edge AI and intelligent agents to enable our customers to securely share critical data. Backed by 19 issued patents, VIA’s Web3, quantum-resistant, passwordless technology sets a new standard for secure collaboration. With investors including Bosch Ventures, BMW i Ventures, and MassMutual Ventures, VIA has grown 10x in the past 2 years. We are trusted partners to the U.S. Department of Defense and Fortune 100 companies worldwide, addressing their most formidable data and identity protection challenges. Our commitment to excellence is reflected in our 100% customer retention rate. Our clients consistently rank us as their most valued, reliable, and trusted software partner – a testament to the tangible impact we deliver. As a Client Delivery Lead, you will be instrumental in extending VIA’s track record of success. You will orchestrate the seamless integration and adoption of VIA’s digital solutions into our customers' complex workflows, adeptly bridging customer needs with product insights. You bring extensive experience in stakeholder management to help clients coordinate and collaborate with their customers, suppliers, and partners and make an impact on their communities. Requirements In this role, you will: Be a thought partner to C-level executives and senior stakeholders, both internally and externally: Collaborate with VIA’s client delivery team to provide exceptional support to all our valued customers Lead with curiosity, using a consultative approach to understand customer needs and define solutions Coordinate across customers and internal technical teams to draft workflows and ensure the appropriate sequencing of milestones and tradeoffs Anticipate future customer needs and provide strategic guidance on requirements for long term adoption Champion VIA’s solutions and lead long-term product success: Understand market and technology advancements and communicate VIA’s unique  advantages throughout VIA’s customer engagements Identify future avenues for product expansion with current customers and collaborate with the sales and technical teams to support those opportunities  Ensure that VIA exceeds expectations across timelines, client communication, and quality of work standards  Propagate customer feedback across relevant VIA technical teams and help ideate future solutions Be a creative problem solver and model for excellence: Lead the continuous improvement of processes (e.g., delivery planning, solution expansion, and roadmapping) Serve as the go-to person for follow-up actions with customers, such as outlining  deliverables, prioritizing initiatives, and running and coordinating meetings  Identify future opportunities for team productivity and customer service improvements Challenge the assumptions of internal teams to expedite and simplify solutions for customers What you will bring to this role: Three+ years of experience in a customer facing role in technology consulting or other related fields preferred  Ability to liaise with multiple senior stakeholders across both technical and commercial business functions A consistent track record of excellent client service and ‘on time’ delivery managing projects with multiple processes and deliverables Ability to work in a fast-paced environment where innovation is continuous Capacity to travel up to 25% to customer meetings as required Flexibility to work across different time zones to foster relationships with international customers Eligibility to obtain a U.S. Security Clearance (SECRET Level) What does it take to be a successful VIAneer? Let’s break it down, our VIAneers are: Self-motivated and passionate about leaving everything you touch better than how you found it  A firm believer that people should love what they do, and as a result, are eager to build a culture that enables people to do their best work.  A creative problem solver who respectfully challenges the status quo in the pursuit of excellence A person who leads discussions with curiosity and values diverse perspectives  Eager to explore new ideas, understand the power of feedback, and constantly seek opportunities to grow and develop your skills  A strong team player who thrives in collaborative environments and celebrates the success of others Benefits What can VIA do for you? VIA offers competitive rewards, top-tier benefits, flexible work options, and individualized mentoring and growth opportunities. Here are just a few of our VIAneers’ favorite perks: A fully funded, top-tier health benefits plan, fully covered from day one, including vision and dental coverage for your whole family 20 vacation days annually, Summer Fridays, and an extended holiday period in December Paid parental leave, supporting new parents and families A dedicated wellness advisor to help you navigate the programs and opportunities available at VIA Ability to enjoy the best of both worlds with flexibility to work from home as needed, as well as access to two well-located offices (and more to come!) designed for collaboration and stocked with everything you could need Opportunities to work from eligible locations for up to 2 months per year Individualized growth opportunities, including internal and external mentorship panels, custom goals and feedback sessions, and/or access to learning and development programs Transit benefits to support commuting costs In-person events to foster team bonding and collaboration across different teams Read more about our perks and benefits here. Our commitment to Diversity and Inclusion: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Somerville, MA, USA
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workable

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