AHR 1 - Residential Coordinator (Sat-Sun, 8am-4pm)

The Disaster Sheltering/Housing Field Coordinator (AKA Shelter Task Force Coordinator) plays a critical role in field operations supporting disaster sheltering and housing transition efforts. This position acts as a key point of contact for local jurisdictions, ensuring coordinated implementation of shelter solutions such as travel trailers or hotel placements. The coordinator manages day-to-day operational logistics—including installations, inspections, equipment deployment, and site recertifications—and works directly with county emergency managers, law enforcement, and EMS to support survivors’ housing needs. Candidates should be comfortable working in high-pressure field environments with shifting priorities and must be capable of coordinating multiple operational streams simultaneously. Essential Functions Serve as the primary point of contact for 30-day recertification reviews of shelter units. Coordinate with county emergency managers, judge executives, law enforcement, and EMS to support shelter operations and resolve issues in the field. Participate in bi-weekly housing review meetings and support weekly operations objectives. Oversee haul, install, and demobilization/backhaul of shelter units across multi-county regions. Conduct inspections and manage associated documentation, including License-In and License-Out packets. Track and manage Notices of Violation (NOV), Notices of Ineligibility (NOI), and Incident Reports. Maintain, distribute, and track critical equipment (e.g., radios, heaters, GPS units). Support overall field logistics, shelter maintenance, and coordination of voluntary and local agency partners. Help ensure sheltering and housing solutions are survivor-centric and accessible to individuals with access and functional needs (AFN). Coordinate and document operational milestones, site readiness, and resolution of field-level challenges. Provide regular updates, briefings, and reporting on sheltering progress and operational activity. Requirements Experience in emergency management, disaster recovery operations, shelter logistics, or related field roles. Working knowledge of shelter and temporary housing programs, including congregate and non-congregate models. Experience coordinating with public safety and emergency personnel (e.g., law enforcement, EMS, county officials). Strong problem-solving, organizational, and communication skills with the ability to manage multiple tasks in dynamic environments. Ability to work extended hours in the field, including nights and weekends, when responding to active incidents. Familiarity with field documentation and reporting protocols (e.g., inspections, NOVs, incident reports). FEMA certifications (e.g., IS-100, IS-700, IS-800) preferred. Prior experience with disaster case management, shelter operations, or field logistics highly desirable CDR Emergency Management is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

The Housing Retention Specialist for the New Beginnings’ Encampment Resolution Project will engage, assess and assist eligible clients as referred by our Encampment Resolution Project, by partnering with clients to build skills and access resources and support systems necessary to maintain their housing. The Housing Retention Specialist will meet with clients to provide supportive services and to promote housing retention, community integration, life skills, and improved health and wellness. The Encampment Resolution Project will work to resolve 21 vehicle encampments county-wide. The Housing Retention Specialists will report to the Encampment Resolution Project Coordinator and the Vehicle Encampment Resolution Program Manager. The goal of the project is to house 150-300 individuals residing in these encampments. We are hiring two Housing Retention Specialists - one based out of our Santa Maria office and one located in our Lompoc office. The Housing Retention Specialists will be in the field at least 75% of the time. Position Duties: • Facilitate the connection and enrollment of clients into eligible and applicable programs and resources; • Support clients, collaboratively working with their landlords, neighbors, and existing case management services as needed in order for the client to thrive within their housing; • Assist clients in relocating to more appropriate housing if needed; • Strive to recognize the best in each client and to support the meaningful change they seek through building relationships and utilizing motivational interviewing techniques and strength based case management techniques; • Provide client engagement by welcoming the client to their new community, addressing basic needs, establishing trust and assisting the client with understanding the services that are available to them; • Meet with clients on a regularly scheduled basis and document growth and strength in progress notes and in Fulcrum and HMIS; • Provide home and field based services as appropriate and transport clients as needed to essential appointments that support their well-being; • Assist client with navigating and abiding by their lease obligations; • Support clients with learning and practicing fiscal responsibilities; • Assist client with their physical and mental health needs by providing support and linkage to appropriate services and/or our internal multi-disciplinary team; and • Participate in client review meetings and provide input to community partners as appropriate. Expected Competencies: • Bachelor’s Degree or higher in Human Services or related field preferred; and a minimum 1 year case management experience or related professional licensure or certification i.e.; LCSW, MFT, CADAC, LVN, LPT, etc.; • Knowledge of HMIS and Housing First model preferred but not required; • Experience with homeless, vulnerable and/or diverse population and the knowledge surrounding poverty and social factors involved; • Ability to understand the needs of formerly homeless people with disabilities and to develop collaborative goals towards greater self-sufficiency and independence in the greater community; • Respond to all persons in a calm, supportive and professional manner; • Knowledgeable of the dynamics of chemical dependency, mental disorders and the effects of homelessness; • Excellent verbal and written skills; and • Working knowledge of Microsoft Suite, computer literacy and willingness to learn other applications. • Must have own working transportation with liability insurance to conduct job-related travel; • Must successfully complete a background check and meet insurance carrier’s requirements for approval to drive; • Must satisfactorily pass the company’s background, DMV and reference check • Bi-lingual a plus but not required. Work hours are Monday - Friday, 9-5 although there will be some nighttime and weekend hours on occasion to attend community events and/or to manage any off-hour client crises that may arise. Starting salary range is $25.00 - $28.00 per hour (DOE) with medical and dental benefits provided, 403b participation and match, as well as generous paid time off. Position begins asap. This is not a remote position. Send resume, cover letter and a list of three professional references to hr@sbnbcc.org. If we feel you are a good match for the position, you will be contacted to schedule an interview. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, sexual orientation, political affiliation or beliefs, sex, age, physical handicap, medical condition, marital status or pregnancy (as those terms are defined by the California Fair Employment and Housing Act -- Government Code Section 12900-12996), except where such discrimination is based on a bona fide occupational qualification.

The Supportive Housing Supervisor will oversee the day-to-day operations of two permanent supportive housing programs. Supervise a team of case managers by providing ongoing training and support. Ensure that case managers are effectively meeting participant needs using a harm-reduction, person-centered, and trauma-informed approach. Provide guidance and intervention when challenging situations arise. Ensure documentation is thorough and completed in a timely manner. Perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines. Hours of Operation: M-F from 9a-5p with some flexibility required Position’s Essential Functions · Supervise three Case Managers. Ensure supervisions are thoroughly documented. Train and develop staff. Develop schedules and assign work. Evaluate staff performance. Collaborate with part-time program nurse. · Work alongside supervisees in assessing participant needs and implementing person-centered and trauma-informed interventions to meet these needs · Implement a harm reduction-focused and housing first approach · Complete monthly record audits. · Oversee day-to-day management of the program · Quickly respond to and support staff in managing program crises · Follow incident reporting procedures · Identify and communicate any challenges to the Program Director · Establish and maintain mechanism for receiving referrals and maintaining waitlist. Effectively prioritize based on participant needs. · Connect with local referral sources including the Springfield/Hampden County Continuum of Care, community partners, and self-referrals · Establish lasting relationships with landlords · Maintain relationships with community providers and members to ensure ease of access that will support the goal of permanent housing acquisition including benefits advocacy, food pantries, employment services, etc. · Build new relationships through ongoing outreach and networking · Provide short-term following along and advocacy after housing placement to address immediate concerns and mediate any barriers to sustained tenancy. · Complete documentation requirements including assessments, progress notes, data entry, performance evaluations and other necessary feedback and support team in effectively completing their required documentation. Track completion of this documentation · Manage program funds/debit card/receipts in accordance with MHA’s fiscal policy · Ensure completion of housing/subsidy paperwork in collaboration with APG · Prepare and maintain various reports. Collect and deliver required reports, records, and documentation to appropriate administration department in a timely manner. · Coordinate participant moves · Actively participate in program related community-based provider meetings and meetings with funders or other stakeholders. · Ensure supervisees are completing required trainings · Perform other similar or related duties as responsibilities necessitate or as assigned by supervisor Requirements Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours. · Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team. · Good oral, written, computer, and organizational skills. · Demonstrated ability to adapt to the changing needs of the program participants. · Strong interpersonal skills, patience, caring, and compassion. Education and Experience · High school diploma or equivalent (GED) required; bachelor’s degree preferred · Previous Supervisory experience required · Requires previous experience working with those experiencing homelessness and mental health/substance use challenges · Previous experience helping individuals obtain housing preferred · Bilingual preferred · Candidates with lived experience of homelessness preferred Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (403B, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Long Term Disability

Case Manager – Supportive Services for Veteran Families Program (SSVF), North County, New Beginnings. 40 hours per week/full-time, non-exempt Case Manager position. Program provides eviction prevention and rapid rehousing case management for veterans and their families in North County who are struggling with housing instability. Mental health background/intern registration, post-doc, or licensure preferred but not required. Bi-lingual is helpful but not required. Veteran status or previous experience working with veterans is a huge plus. Responsibilities and tasks include a wide range of case management activities working with the adult veteran homeless population, including: • Case management tasks helping veterans and their families secure housing and look for available housing/rental units; • Coordinating housing with landlords; connecting the veterans with community resources and government and health benefits; developing case plans with clients in order to help them stabilize and resume healthy functioning; • Resume preparation, job coaching and connection to employment opportunities; • Mental health triage; • Connection to resources; • Collection of data and shared responsibility for tracking outcomes and program performance measures; • Community advocacy and participation in collaborative task force activities; • Presenting and providing information to community members and organizations about the program; and • Coordinating with inter-agency programs and activities. In addition, this position will serve as the SSVF representative at North County Veterans Treatment Court and at the Coordinated Entry System Case Conferencing Meetings. This is not a clinical position but some clinical hours may be gained towards licensure and weekly supervision is provided. Qualifications and Requirements for this Position: • The ideal candidate has experience providing case management activities to veterans and/or the homeless population, and embraces a Housing First approach to helping homeless veteran individuals and families stabilize and return to permanent and traditional housing. • Requires that the case manager be an empathic and compassionate listener with solid boundaries. • Must have a demonstrated ability to multi-task, work independently, coordinate community-wide activities, collaborate with partner agencies, and prioritize tasks. • Experience with HMIS preferred and/or a solid demonstrated ability to use complex software and Microsoft Excel for data entry, collection and reporting. • Requires initiative, resourcefulness, and the ability to be self-directed and work autonomously. • Share on-call responsibilities. • Must have own working transportation with liability insurance to conduct job-related travel. • Must satisfactorily pass the company’s background, DMV and reference check. • Must meet insurance carrier’s requirements for approval to drive. • Bi-lingual a plus but not required. Work hours are Monday - Friday, 9-5 although there will be some nighttime and weekend hours on occasion to attend community events and/or to manage any off-hour client crises that may arise. Starting salary range is $26.00 - $28.00 per hour (DOE) with medical, dental and vision benefits provided, 403b participation and match, as well as generous paid time off. Position begins asap. This is not a remote position. Send resume, cover letter and a list of three professional references to hr@sbnbcc.org. If we feel you are a good match for the position, you will be contacted to schedule an interview. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, sexual orientation, political affiliation or beliefs, sex, age, physical handicap, medical condition, marital status or pregnancy (as those terms are defined by the California Fair Employment and Housing Act -- Government Code Section 12900-12996), except where such discrimination is based on a bona fide occupational qualification.

Location: San Mateo Salary: $24.04 per hour, non-exempt   Organization Overview Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.   In short, we do good work.   We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it. Position Summary This role will serve as the primary connection between clients, case management staff, service providers, and landlords/property managers. The Housing Coordinator will ensure client well-being and unit habitability by conducting weekly, monthly, and quarterly unit visits at the clients’ residence. This position is responsible for implementing a program that advocates for individuals to obtain community-based housing options with the appropriate service supports to succeed. The Housing Coordinator will be responsible for managing a caseload of 35-45 individuals with frequent and regular travel to client residences, affiliate businesses, community meetings, training workshops, and other events in the San Mateo County. Position Responsibilities Assist program participants, case managers, and property providers in navigating the public housing agencies, if applicable. Coordinate program participants' move-ins into scattered-site units, project-based units, and/or enriched residential facilities. Liaise between program participants and case management services. Work with the Housing Acquisitions team to assist with housing placements and assignments. Ensure program participants well-being and unit habitability through a regular schedule of unit inspections and wellness checks. Respond to housing and tenant-related emergencies during normal business and after hours. Assess the need for reasonable accommodations/unit modifications and ADA compliance and assist program participants through the process of obtaining the appropriate information and documentation, if applicable. Educate community members about the housing needs of identified program participants and the importance of supportive housing. Submit and follow up on tenant maintenance requests. Maintain thorough and accurate progress notes, files, and correspondences while maintaining the confidentiality of program participants, staff, and organizational information at all times. Update multiple data systems with appropriate participant information. Routinely make home visits and phone calls to program participants while still exercising appropriate boundaries with them. Attend all agency staff meetings and trainings, as well as department meetings and case conferences. Other duties as assigned by the Program Supervisor or Program Manager. Requirements Professional Experience  Knowledge of supportive affordable housing in San Mateo County Education and/or training in property management functions, and experience working with people with disabilities, institutionalized, and homeless individuals Experience working in a crisis setting and ability to respond appropriately in an emergency One year of work experience in non-profit human services    Knowledge, Skills, and Abilities  Excellent verbal and written communication skills  Strong interpersonal skills  Willingness to travel all over Los Angeles county and make regular in-person visits in the community  Possession of a valid California driver’s license, a clean driving record, and automobile insurance  Access to reliable transportation  Basic computer knowledge, MS Word and Excel required; PowerPoint preferred  Flexibility is required regarding scheduling and prioritizing tasks  Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment    Core Competencies  Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.  Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.  Strategic Agility: Sees ahead clearly, can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans    Organizational Values  Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity and experience.  Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration and human connection.  Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.     Certificates, Licenses, and Registrations  A valid, clean CA driver’s license and a personal insured vehicle are required.    Travel Requirements  This position requires frequent visits to properties, attendance to on-site vendor meetings, community meetings, funding workshops, trainings, and other events in the greater Los Angeles County. Occasional attendance at events outside Los Angeles County, including Brilliant Corners’ events throughout California, may also be required.    Physical Requirements  Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.  Labor Union This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients Salary range for this position is $24.04 - $29.14  hourly. This position is being offered at $24.04 hourly.    Benefits Health Care Plan (Medical, Dental, & Vision)  Retirement Plan (With 5% Match)  Life Insurance (Basic, Voluntary and AD&D)  Paid Time Off (Vacation, Sick & Public Holidays)  Family Leave (Maternity, Paternity)  Short Term & Long-Term Disability  Training & Development  Wellness Resources  Hybrid Work 

New Beginnings is seeking a highly motivated, self-starter to join our Vehicle Encampment Resolution Project team as an Outreach Case Manager to provide services to individuals experiencing homelessness in Santa Barbara County. The Encampment Resolution Project will work to resolve 21 vehicle encampments county-wide. The Outreach Case Managers will outreach and case management to unsheltered homeless individuals living in identified vehicle encampments countywide. Utilizing New Beginning’s integrated approach for Street Based Outreach, the Outreach Case Managers provide outreach/engagement and case management services to quickly assess client needs, provide immediate interventions, and consistently connect clients to appropriate services. Outreach Case Managers perform screening assessments, make appropriate referrals, connect clients to social services, and manage substantial documentation requirements. The successful candidates will have the ability to represent New Beginnings in a diplomatic and professional manner with partners, funders, law enforcement and other agencies and government city/county entities. The Outreach Case Managers will participate in a cross agency multidisciplinary approach to engage the hardest to serve homeless in an effort to connect them to services.  We are hiring one Outreach Case Manager dedicated to North Santa Barbara County, based out of our Lompoc and Santa Maria offices. The selected candidate may need to travel between different sites within Santa Barbara County. The operational area may include: Santa Barbara, Carpinteria, Goleta, Isla Vista, Lompoc, and Santa Maria. Responsibilities: • The Outreach Case Manager will be in the field with the team at least 75% of the time; • Understanding of the issues faced by homeless individuals and other marginalized populations in crisis; • Conducting assessments for clients in the field to identify and connect them to proper interventions and services; • Providing street-based case management services to clients in the community with the goal of linking them to long-term supportive services. This includes: o Assistance with benefits establishment o Assistance with obtaining personal identification documents o Provide linkages to ongoing services including but not limited to: healthcare, substance abuse, mental health, legal, education, employment, entitlement benefits or housing waitlist. • Providing transportation and accompanying clients when necessary to access, medical care, obtain shelter and attend appointments to provide support, advocacy, and assistance; • Collaborating with community providers to ensure a smooth transition from street living to housing and access to all necessary services; • Actively listens to participants and engages in appropriate problem-solving strategies through trauma-informed conversations; • Ensure all documentation is completed and managed according to policies and procedures; • Provide emergency service referrals (crisis housing, drop-in centers, domestic violence, human trafficking, sexual assault, mental health extreme weather); • Ensure compliance with all documentation; • Attend staff meetings, case conferences, training workshops and community meetings as needed. • Participates in audit preparations assisting with data retrieval. • Work independently, organize and prioritize work, and meet critical deadlines • Handle multiple tasks with competing priorities • Be open to change and new information, and adapt behavior and work methods in response to new information, changing conditions, and unexpected obstacles. • Exercise appropriate judgment in answering questions and releasing information; analyzing and projecting consequences of decisions and/or recommendations • Develops, implements, and revises individual case plans and consistently monitors • Maintains a high level of ethical conduct regarding confidentiality, dual-relationships, and professional stature Position Qualifications: • Excellent communication and interpersonal skills; proven ability to collaborate with community partners • Ability to maintain a high level of ethical conduct regarding confidentiality, dual-relationships, and professional relationships • Ability to work independently and as part of a multidisciplinary team • Availability to work evenings as needed • Experience working with dual diagnosed clients highly desirable • Bi-lingual Spanish language capabilities a plus Qualifications and Requirements for this Position: • Driver's License: A valid driver's license is required at the time of applications. A valid California Class C Driver's License is required at the time of appointment. • Knowledge of: Basic English grammar and usage; characteristics of human behavior; and safe driving practices. • Ability to: Observe clients, recognize behavior changes, and take effective action; respond supportively, empathetically, and professionally to persons with severe and persistent mental illness; make appropriate decisions within limits of authority; learn basics of behavioral health treatment systems and common signs/symptoms of acute mental illness; learn various community-based services; understand and follow oral and written instructions; interact with a wide range of people; prepare narrative reports and forms; work irregular hours and weekends; read a map; safely drive a vehicle; work independently; use a computer; and learn software programs. • Experience in a social services setting with working knowledge of case management systems and planning techniques; • Knowledge of housing resources, subsidy programs, entitlements, and related services for homeless persons; • Experience working with homeless individuals and families is strongly preferred; • Expertise in Microsoft Word and Excel and using email. • Must have own working transportation with liability insurance to conduct job-related travel; • Must successfully complete a background check and meet insurance carrier’s requirements for approval to drive; • Must satisfactorily pass the company’s background, DMV and reference check Additional Information: Work hours are Monday - Friday, 9-5 although there will be some night time and weekend hours on occasion to attend community events, conduct early morning or late night collaborative outreach efforts, or attend to emergent client and administrative needs. Full Time, Hourly Non-Exempt 40 hours per week. Starting salary is $25 - $28 per hour with medical and dental benefits provided, 403b contribution and matching, as well as generous paid time off. Position begins immediately. This is not a remote position. Submit resume, cover letter and a list of 3 professional references to hr@sbnbcc.org. If we feel you are a good match for the position, you will be contacted to schedule an interview. All qualified applicants will receive consideration for employment without regard to race; color; ancestry; national origin; religion/creed; sex/sexual orientation; gender; gender identity/expression, transition; political affiliation or beliefs; disability, medical condition, generic information, marital status; military/veteran status; pregnancy and conditions related thereto.; or any other characteristic protected by law (as defined by the California Fair Employment and Housing Act -- Government Code Section 12900-12996), except where such discrimination is based on a bona fide occupational qualification