Telemarketing Representative (Sacramento)

Job description Small family owned and operated independent insurance agency seeking a customer-oriented customer service representative. In this role you will create an exceptional customer experience by handling inbound customer service calls and contribute to an exceptional customer experience. As a customer service representative (CSR), you will provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to the best customer care specialists, they are confident at troubleshooting and investigate if they don’t have enough information. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Responsibilities Manage a large volume of incoming calls Identify and assess customers’ needs to achieve satisfaction Generate sales leads from new and existing customers Build sustainable relationships and trust with customer accounts through open and interactive communication Process changes to customer policies based on the information provided Keep records of customer interactions, process customer accounts and file documents Answer customer inquiries on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Go the extra mile to engage customers Skills Must have at least 2 years proven customer support experience. Customer support experience within the insurance industry a MAJOR plus! Independent agency experience preferred but not required Possess excellent oral, written, and interpersonal communication skills The capacity to multitask in a structured work environment Strong phone contact handling skills and active listening Familiarity with EZLYNX CRM a MAJOR plus, but not required Experience with Microsoft Excel and Word is mandatory Active listening, compassion and displaying empathy for the customer Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively Bilingual (Spanish) preferred but not required High school degree Property & Casualty Insurance License - Preferred but not required Schedule The CSR position is currently classified as salaried, non-exempt. Our typical work hours are 8:30am to 4:00pm, Monday - Friday. However, some additional hours could be necessary to meet business needs. Compensation & Benefits $18.00 - $24.00 per hour depending on experience to start, paid bi-weekly Opportunity for bonus based on performance Paid time off - Full-time employees are eligible for 10 paid vacation days (following a 180 day waiting period) during the 1st through 3rd years of employment and 20 paid vacation days in the 4th - 8th years of employment (with no more than 10 days taken consecutively in a given year). Medical and dental insurance 11 paid holidays each year The candidate offered this position will be required to submit to a background investigation as well as a drug screening, subject to applicable laws. Job Type: Full-time Pay: $18.00 - $24.00 per hour Expected hours: 40 per week Benefits Health insurance Dental insurance Paid time off 11 Paid holidays Education: High school or equivalent (Required) Work Location: In person

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through excellent and compassionate language services. Hanna is seeking bilingual and multilingual individuals to operate as freelance interpreters in a 1099 Independent Contractor role. As an interpreter, you make a positive contribution to society in support of language access for everyone, regardless of their proficiency with the English language. As an independent contractor, you act as your own boss, set your availability, and accept appointments based on your schedule. Appointments are available Monday - Friday, 8 am - 5 pm. Appointments are not guaranteed and are offered based on need. Interpreters start at $25 - $30 per hour, depending on the availability, experience, and demand of the language Requirements How to Qualify: Fluency in English and target language with a comprehensive understanding of idiomatic speech and cultural patterns. Previous interpreting experience, preferably in medical, legal, or educational settings. Demonstrated professionalism, punctuality, and adaptability in the workplace. Ability to work independently and as part of a team. Strong communication, analytical, and problem-solving skills. Ability to operate basic communication Flexibility to work in different settings and adapt to various work environments. Must be located in and authorized to work in the US (We do not offer visa sponsorship). High School Diploma or equivalent; or certification in interpreting or related fields. How to Apply: Submit your application. Tell us about your experience interpreting in a professional or volunteer capacity. Our Recruitment team will connect with you to schedule a preliminary interview. If you meet the baseline requirements, you’ll complete a skills assessment and background check. Qualified interpreters will be invited to complete the onboarding process to join the linguist network. About Hanna Hanna is a woman- and minority-owned business committed to providing efficient and comprehensive language services. The company started in 2010 as a humble passion project and has grown to serve 1.1M clients in 250+ languages and has sponsored countless outreach events to serve the local community. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender, gender identity, pregnancy, sexual orientation, age, national origin, ancestry, marital status, domestic partner status, veteran status, or physical or mental disability Benefits Flexible Schedule

Cashier – ARCO Westminster (Westminster, CA) $25/hour We’re looking for a reliable Cashier to join our team at our ARCO Westminster gas station. Responsibilities: • Provide friendly, efficient customer service at the register • Handle cash, credit, and other transactions accurately • Maintain a clean, organized counter area • Assist with stocking shelves, coolers, and other daily tasks as needed Requirements: • Prior cashier or retail experience required (gas station/convenience store experience preferred) • Excellent customer-service and communication skills • Ability to work independently and handle a fast-paced environment • Must be 18+ and authorized to work in the U.S. Compensation: • $25/hour 📩 To apply: Please email your resume and availability to or apply in person at ARCO Westminster

Location: Foster City, CA, United States Work environment: In-person Expected pay amount: 29.00 USD Per Hour Schedule: Multiple shifts/schedules Assignment length: 6 month rolling contract with no end date Commitment: This is a full-time, 6-month ongoing contract position. It will be onsite and available to candidates local to the Foster City, CA area. Job description JHCareers and partners are helping an on-demand, autonomous ride-hailing company hire Customer Support - Rider Operations to ensure the success of all customer interactions with its robo-taxi service. You will be the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides.  We are seeking an experienced individual that will excel in a fast-paced, dynamic environment to help evolve the foundation for future rider operations. As Customer Support - Rider Operations, you will serve as the real-time, human point of contact for riders; including providing ride information, troubleshooting issues, and assisting the rider on next steps in the event of a service disruption or emergency. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset. Additionally, you will have the unique opportunity to drive development of new operational processes and tools for scale. You will have a voice in creating new products and services that allow you and your fellow agents to understand what is happening in and around the company's vehicles. Available Shifts: Mon. - Fri.: 5:30PM - 2:00AM Tues. - Sat.: 7:00AM - 3:30PM Weds. - Sun.: 7:00AM - 3:30PM Mon. - Fri.: 3:30PM - 11:00PM   As Customer Support - Rider Operations, you will: Provide live rider support before, during and after missions through a variety of support channels. Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated. Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions. Assist with testing and data collection. Work closely with Fleet Operations, Product, Software, and User Experience to improve operational processes and tools based on observed customer needs. Uphold a safety-centric, inclusive, and open-communication culture. Requirements 3+ years of experience in customer service/call center roles, involving both phone and written (e.g. email/chat) support Committed to providing a white-glove customer experience Proven ability to successfully de-escalate customer issues and problem-solve in real-time Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs Experience working in a cross-functional team with the ability to adapt and drive progress against goals in ambiguous, changing environments Positive attitude, proactive/growth mindset and resourcefulness Willingness to work flexible shift hours and locations Preferred Skills: 3+ years' experience in high-stress situations, applying knowledge of de-escalation techniques Experience as an Instructor or Lead within a customer-facing team, or equivalent management/leadership experience Proficiency in multiple customer support and collaboration tools Basic understanding of data analysis to help build out and analyze metrics Basic QA testing experience Benefits Pre-tax commuter benefits  Employer Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs Employer covers all costs for short and long term disability and life insurance 401k package

HVAC Service Coordinator Location: South Bay, Southern California Employment Type: Full-Time Salary: $40,000 - $55,000 annually, based on experience Benefits: 401K, Medical, Dental, Vision Job Overview: Join a well-established, family-operated HVAC company with over 75 years of experience serving clients across California. We are looking for a motivated and personable individual to become an essential part of our team as an HVAC Service Coordinator. In this role, you’ll thrive in a fast-paced office environment, handling multiple tasks with ease. This position is perfect for someone eager to learn and grow within a company that values its employees and offers a path for career advancement. Key Responsibilities: • Schedule and dispatch service technicians across California via phone and email • Prepare and manage quotes for repairs, equipment replacements, and new Maintenance Contracts • Maintain accurate and current equipment lists for ongoing and new contracts • Order, track, and manage parts, equipment, and materials for various projects • Review and approve work orders for billing, ensuring all information is accurate • Handle customer billing inquiries, providing clear and effective communication • Process credit adjustments and manage returns of parts and equipment, both under warranty and non-warranty • Coordinate after-hours service calls, dispatching on-call technicians as needed • Log and process vendor returns and ensure credits are correctly received and recorded Qualifications: • Proficiency in the Microsoft Office suite is essential (Word, Excel, Outlook) • Strong computer skills and ability to quickly adapt to new software tools • Excellent oral and written communication skills • Fluency in English • Ability to work well under pressure and manage stressful situations efficiently Why Join Us? This is more than just a job; it’s a chance to build a career with a company that has a rich history and a bright future. In our fast-paced and ever-evolving environment, you’ll find opportunities to sharpen your skills, take on new challenges, and make a meaningful impact. If you are adaptable, thrive in dynamic situations, and are ready to contribute to a team that services all of California, we’d love to hear from you!

Are you passionate about helping customers succeed—not just “supporting” them, but empowering them to thrive? Do you thrive in a fast-moving, transparent environment where your ideas and impact matter? If you’re the kind of person who builds trust quickly, loves solving problems, and gets energized by helping clients realize real value through technology, this role is for you. Who We Are: SATISFYD is the go-to experience management platform for the equipment industry. For over 25 years, we’ve helped dealerships and manufacturers understand and act on what matters most—feedback from their customers and employees. We specialize in Voice of Customer (VoC), Reputation Management, and Voice of Employee (VoE) solutions—purpose-built for heavy equipment, agriculture, construction, and industrial brands. As the market evolves, we're laser-focused on scaling automation, deepening analytics, and helping our clients elevate service with smarter, AI-powered tools. This role isn’t about checklists and call logs—it’s about building relationships, solving meaningful business problems, and helping our clients unlock value from day one. About the Role: Customer-First Culture: Everything we build—and every decision we make—starts with how we can better serve our clients. Your voice will shape what comes next. Own the Onboarding Experience: You’ll own the onboarding strategy, streamline implementation, and become a trusted advisor to some of the biggest names in the equipment space. Build Real Relationships: Our clients are long-term partners. You’ll work closely with them to understand their goals and help them succeed. Autonomy + Flexibility: We don’t micromanage. You’ll set the tone, own your accounts, and have the freedom to work where and how you’re most effective. What You’ll Do: Lead onboarding for new clients on our XperienceHub platform—from kickoff to go-live. Educate and empower users with best practices, training, and insights that help them get maximum value. Manage relationships across a mix of dealerships and manufacturers—guiding clients through configuration, adoption, and beyond. Troubleshoot and solve problems quickly, looping in Support when needed but always owning the client experience. Collaborate cross-functionally to relay client feedback and shape product enhancements. Monitor account health and usage trends to proactively drive retention and renewals. What You Will Bring: Relationship Builder: Your strong relationship skills will allow you to connect and build trust with new and existing clients.   Tech-Comfortable: Experience navigating SaaS platforms and explaining them to non-technical users.  Bonus points if you’re familiar with HubSpot and Freshdesk.  Self-Starter: With flexibility, you’ll need to manage your time like a pro and stay a step ahead of client needs. Communicator: You’re clear, concise, and persuasive—in emails, Teams, and one-on-ones.   Process-Oriented but Flexible: You love repeatable systems but aren’t afraid to initiate change and adapt.   Why Join Us? Remote-First Flexibility: Work from wherever you’re most productive No Red Tape: We move quickly and cut the fluff Make Your Mark: Your voice and ideas matter—directly shape how we grow Customer-Centric Culture: We prioritize long-term success and client trust over shortcuts Career Growth: As we scale, you’ll have room to expand into leadership or specialization Collaborative Team: Work alongside people who care deeply about doing great work together Requirements Minimum of 3 years of experience in customer success, account management, or a related field. Bachelor’s degree in Business, Marketing, or a related area. Strong communication and interpersonal skills, with the ability to build rapport with clients. Proven experience in working with customer and driving high levels of satisfaction. Strong problem-solving skills and the ability to think critically. Self-motivated, adaptable, and able to work effectively in a remote environment. Experience with CRM software and customer engagement platforms, knowledge of HubSpot is a plus. Ability to analyze data and present insights in a clear and compelling manner. Experience in the B2B sector or technology industry is a plus. Passion for customer success and a strong desire to help clients achieve their goals. Benefits Health Care Plan (Medical and Dental) Retirement Plan (IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Salary Range $60K - $80K USD