Customer Support Rider Operations

LOCATION: Downtown Austin - Museum District SCHEDULE: Full Time | Monday - Friday 2:00 pm to 10:00 pm SALARY: $18.50   ABOUT US Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.  ABOUT THE ROLE  Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.   WHAT YOU'LL DO  Meets, greets announces and verifies authorization of all residents, visitors, contractors, and employees, directing them to the appropriate area of the building and offers any assistance required. Watches cameras and keeps an eye on both vehicles and pedestrians coming and going from the parking garage. Answers all incoming telephone calls using proper telephone etiquette. Receives messages and immediately distributes to the intended party. Update and maintain accurate access authorization forms, telephone numbers for each resident. Directs and coordinates deliveries. Maintains secure storage and control of all keys issued or for which responsible. Assists with maintaining the cleanliness standards of the Common Areas. Maintains a clean, neat, organized, and safe work environment. Inspects the lobby area daily. Understands the building emergency procedures and their role in an emergency situation. Report any accident, maintenance issue, safety or security concern immediately to the Manager. Understands and follows employee guidelines. Maintains a cordial and respectful relationship with the residents, visitors, contractors, vendors, and fellow employees. Able to walk flights of stairs. Perform all other duties as requested by the Manager. Requirements EDUCATION/EXPERIENCE  High school diploma or equivalent  Two (2) or more years’ experience in the Hospitality Industry preferred. Strong customer service, communication, and interpersonal skills are required. Effective written and verbal communicator. Able to operate a computer and be proficient in working knowledge of MS Office Programs (Office, Word, Excel) and e-mail. Able to operate standard office equipment, including fax machine, copier, telephone, etc. Able to be flexible and adapt to changing environments, make decisions in stressful situations and prioritize and reprioritize tasks and projects. Highly motivated and able to work independently   WHAT YOU NEED TO SUCCEED  Physical demands include the ability to lift 30-50lbs. Standing, sitting, and walking. Ability to work at a personal computer, as well as talking on the phone, for extended periods of time. Ability to quickly and easily navigate the building as required to meet job functions. Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately. Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building, Ability to respond to emergencies promptly. Communicate, receive and exchange ideas and information using both spoken and written word. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Medical Dental Vision Short term disability (STD) Long term disability (LTD) Employee assistance program (EAP) Identity theft protection Pet insurance  Retirement Paid Time Off (PTO)

About Circles Culture: The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care. Overview of Position: The Concierge Professional offers white glove customer service to our client; WellStar Health, via face-to-face interaction, email and phone. You will provide prompt, courteous and customer-oriented service to WellStar Health employees. You will assist our client with a wide range of services from travel planning, providing gift suggestions to product research and much more. You will also be responsible for fielding and fulfilling personal errand requests from employees, such as shopping, product returns, and more. Position requires travel in the assigned city and surrounding areas. Qualified candidates will have excellent customer service skills, attention to detail and be highly organized. The ideal candidate will possess in-depth knowledge of local businesses and travel options. Experience in luxury hotels, hospitality or the travel industry is preferred. This is a full-time position offering 40 hours per week and a Monday through Friday schedule! Compensation is hourly at $20 per hour. Job Responsibilities: Provide uncompromising service to WellStar employees by arranging personal and convenience services Local errand running surrounding Wellstar Health locations Order food from local restaurants for delivery Order flowers and gifts Provide driving directions and print maps Research local hotel suggestions and make transportation arrangements Eligible to become a Notary Public for the State of Georgia Project an approachable and professional image at all times Promote meaningful relationships through engaging and informed conversation with employees via face to face interaction, phone and email Track accomplishments and challenges, constantly evaluating the service levels and reports to manager Maintain a general understanding of events occurring on the properties Respond to employee requests in a professional, courteous and timely manner, without exception Maintain a clean and organized working environment Able to adapt to schedule changes as needed to ensure appropriate staffing of desk Requirements Competencies: Excellent time management skills Ability to meet/exceed productivity and quality standards Excellent written and oral communication skills Ability to adhere to schedule Ability to flex weekly work schedule to meet business needs Positive, outgoing, and attentive demeanor Desire for continuous learning Flexibility to adapt to changing tasks/priorities Education/ Certification: HS Diploma or GED required Experience Required/Preferred: 2 years of customer service experience; prior front desk, concierge, or other hospitality experience strongly preferred Reliable transportation for local errand running (mileage is reimbursed) Valid driver’s License and clean driving record Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment Vaccinations are required and must be up to date (including Covid) Annual flu vaccination is required Benefits Medical, dental, vision insurance starting the first day of the month after hire Long-term and short-term disability insurance paid for by Circles 401k with match Life insurance paid for by Circles Generous PTO policy - Accrue up to 15 days during your first year Paid holidays One paid day off per year to volunteer Access to discount programs Four-week paid sabbatical every five years HSA/FSA account eligibility Access to Employee Assistance Program Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities

Position Summary: The Customer Service Lead acts as a dedicated advocate for both clients and members, delivering a high level of personalized service and acting as the primary channel for external product support, education, and issue resolution. This role requires a proactive approach in building and maintaining relationships with internal and external clients, utilizing technology, expertise, and internal resources to resolve complex issues, educate clients, and ensure an exceptional experience for high-priority and VIP accounts. Working hours for this position are Monday through Friday, 11:00 a.m. - 8:00 p.m. Central Principal Duties & Responsibilities: Client Advocacy & Issue Resolution: Serve as the primary point of contact for high-priority and VIP clients, ensuring exceptional support by addressing complex inquiries and issues promptly. (Advanced) Act as an intermediary to resolve member-related issues, especially where direct communication with clients is needed, by assessing client needs and facilitating effective solutions. (Advanced) Proactively recommend solutions, set realistic expectations, and deliver accurate information to clients regarding their benefits, account navigation, and utilization. (Intermediate) Educate participants on plan features, empowering them to maximize benefits and navigate the platform independently. (Intermediate) Relationship Building & Collaboration: Build and foster strong relationships across the company by collaborating with colleagues in a team-oriented environment, focusing on meeting company, client, and member needs. (Advanced) Act as an Ameriflex ambassador, upholding the organization’s core values and projecting a positive, professional image in all client and member interactions. (Advanced) Collaborate with internal teams to offer solutions, identify process improvement opportunities, and promote best practices for client satisfaction and retention. (Intermediate) Consultative & Analytical Support: Analyze and interpret data specific to VIP accounts, using insights to provide tailored support and identify trends in client needs. (Advanced) Use critical thinking skills to address client issues effectively, applying sound judgment in interpreting and adhering to relevant laws, regulations, and policies. (Advanced) Proactively assess complex client needs and provide consultative support, offering strategic insights to enhance the client experience. (Advanced) Compliance & Documentation: Ensure strict compliance with HIPAA and other regulatory guidelines, maintaining confidentiality in all client interactions and documentation processes. (Advanced) Maintain accurate records of client interactions, documenting resolutions and tracking follow-ups as required to meet company standards for quality and reporting. (Intermediate) Requirements Knowledge, Skills, and Abilities Required: Customer Success & Advocacy Skills: Proven experience in handling complex client inquiries, with an emphasis on consultative support and problem-solving. (Advanced) Ability to proactively recommend solutions and deliver client education tailored to individual needs. (Advanced) Communication & Relationship Management: Exceptional verbal, written, and presentation skills, with the ability to communicate clearly and persuasively across multiple channels (phone, email, chat). (Advanced) Demonstrated skill in building and maintaining strong relationships with clients and internal teams, with a focus on positive client experiences. (Advanced) Technical & Analytical Proficiency: Proficiency in data analysis, with the ability to draw insights and provide solutions based on client account data. (Intermediate) Knowledge of CRM tools and digital communication channels, with a high level of adaptability to new technology and tools. (Intermediate) Organizational & Time Management Skills: Strong multitasking abilities, with the capability to manage multiple priorities in a fast-paced, deadline-driven environment. (Advanced) Ability to manage flexible schedules, with the availability to work Monday-Friday between the hours of 7 a.m. to 8 p.m. CST Credentials & Experience: Associate’s degree or four or more years of professional experience in a related field, with prior experience in benefits management, claims, insurance, or healthcare required. Demonstrated success in customer service or client support roles, with at least 2 years of experience in a high-volume, complex environment. Benefits NOTE: Starting pay for this position is $20.00 per hour BENEFITS  Medical Insurance  Vision Insurance  Dental Insurance  401(k) Matching  Flexible Spending Accounts  Health Savings Accounts  Disability & Life Insurance  Employee Assistance Program  LegalShield  ID Shield  Commuter Reimbursement Plan  Tuition Reimbursement  Bonus Pay ADDITIONAL BENEFITS INCLUDE:  Wellable membership  Telescope Health (telehealth) through Accresa  Intellect (mental health) application  Employee engagement activities, including voluntary events, raffles, book club, and more!

Company Profile: Vego Garden is making gardening as accessible and sustainable as possible, while encouraging gardening to be an avenue for personal and community development! Since its successful launch in 2020, Vego Garden has quickly become the leading brand in raised garden beds and one of the fastest-growing consumer brands in the country. In just five years, our rapid growth has led to the establishment of a 200,000-square-foot headquarters and distribution center, along with a beautiful 5-acre farm. Today, Vego Garden proudly employs over 100 dedicated team members across the U.S. and internationally. Our high-quality raised garden beds are recognized for their durability, eco-friendly materials, and safety for both children and pets. We are proud to be partnering with Costco, ACE Hardware, Home Depot, Menards, Lowe’s, Wayfair, and Amazon. We owe our success to our loyal customers and passionate team. Through our Vego Garden Kids and Giving Back Program, we have donated more than 3,500 garden beds to schools, underserved communities, and other philanthropic initiatives - helping to grow gardens and give back across the nation by making gardening easier anytime, anywhere! Vego Garden Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, veteran status, or marital status. Job Purpose: We are seeking a Customer Service Lead to join our team and help us provide exceptional support to our customers. This role focuses on coaching and mentoring a small but growing team, managing escalated customer issues, monitoring team performance metrics, and contributing to process improvements. Essential Responsibilities: Lead, Coach, and Mentor the Customer Service team. Guide a customer service team, providing ongoing coaching and support. Foster collaboration, innovation, and a customer-first mindset.  Support team development through regular feedback and skill building.  Step in for the Customer Service Manager and/or Supervisor when needed, to maintain operation and service excellence.  Handle Escalated Customer Issues. Address complex or escalated customer inquiries with empathy and professionalism. Coach team members on handling challenging situations. Monitor Team Performance and Metrics. Track key performance indicators such as response times, resolution rates, and customer satisfaction.  Provide actionable feedback to improve performance and maintain service quality.  Support Process Improvement Initiatives. Offer feedback and insights from frontline experience to help refine workflows and improve efficiency.  Assist with limited project work related to process enhancements.  Technical and Knowledge Support. Serve as a resource for team members, demonstrating strong problem-solving skills and technical aptitude.  Cross-Department Collaboration. Share customer feedback and insights with other departments to support product and service improvements.  Perform all other duties as assigned. Requirements Previous experience in customer service or support, preferably with mentor or leadership exposure.  Strong coaching and interpersonal skills.  Ability to handle escalated issues with professionalism and empathy.  Comfortable working with metrics and performance data.  Strong technical aptitude; experience with VRCM or ticketing systems is preferred.  Ability to provide feedback and contribute to process improvements. Physical Demands: This position primarily involves working at a desk and operating a computer for prolonged periods with moderate walking and standing. Job Location and Work Schedule: This is a full-time (40 hours), on-site position based out of Tomball, TX. 13808 Boudreaux Road, Bldg. #2, Tomball, TX 77377. Occasional weekend work may be required. Benefits Payrate starting at $21 per hour. Flexible Paid Time Off. 12 PTO days per year, accrued bi-weekly, with incremental increases annually. 7 paid Holidays. 401k contribution match of 4%. Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans. Toll Roads Allowance of $100 per month. Phone Allowance of $50 per month. Company-sponsored breakfasts and lunches. We offer great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!

Super Soccer Stars is seeking a full-time Front Desk Associate to join our team! We are seeking an individual who genuinely enjoys working with children, participating in athletics, and engaging with the community. As the Front Desk Associate, you will be responsible for the day-to-day front desk, customer service, facility management, scheduling, and communication at our main locations located in the Upper West Side and Upper East Side You will report directly to the Operations Manager to provide outstanding customer support, front desk management, and marketing assistance. This is an in-person position; applicants must be available to work Wednesday through Sunday and able to commute reliably to our Upper East Side and Upper West Side locations. Who are we? We’re a diverse and committed group that values teamwork, creativity, and a shared passion for delivering high-quality children’s programming. Our mission is to provide the best youth sports experience for families across the city—and we’re growing every day. Day-to-day operations: Customer Service & Communication Maintain flawless communication with customers and prospective customers in person, by phone, text, and email. Foster positive relationships with clients, children, and partners to ensure an excellent customer experience. Answer customer questions, provide program information, and communicate schedule updates or changes. Guide families through enrollment, transfers, and withdrawals, offering solutions when needed. Handle initial-level escalated issues quickly and professionally to uphold Soccer Stars’ standards. Front Desk & Administrative Support Greet customers with a warm, friendly attitude upon arrival. Ensure front desk security and complete office opening and/or closing procedures. Manage the front desk area, including supervision and upkeep of promotional materials. Monitor office deliveries, supplies, and general maintenance of the physical space. Maintain restroom cleanliness and restock supplies (toilet paper, paper towels, soap). Report lateness or field-related issues to the Operations Team. Field & Marketing Support Ensure signage and sandwich boards are properly placed at fields. Set up tables with marketing materials for families and passersby. Support marketing initiatives, including flyer distribution, community events, and outreach to local businesses, to grow enrollment. Participate in promotional activities to represent and grow Soccer Stars programs. Operational & Administrative Support Assist the Facilities Coordinator with maintenance requests and location contacts. Perform errands, pick-ups, and drop-offs on behalf of Upper Management as needed. Take on additional responsibilities within the field as required. Schedule Wednesday - Friday from 8:30 AM - 5:00 PM Saturday and Sunday from 8:00 AM - 2:00 PM In-office, Wednesday through Sunday Approx. 30 to 35 hours per week Schedule may shift slightly based on seasonal needs Requirements Proven experience as a front desk representative, customer service agent, or in a similar role. Strong communication and interpersonal skills with a customer-first mindset. Excellent organizational and multitasking abilities. Effective problem-solving skills and sound judgment. Personable, outgoing, energetic, and hardworking with a positive attitude. Ability to work independently, take initiative, and manage responsibilities proactively. Comfortable working efficiently in a fast-paced environment. Benefits Hourly Pay: $18–$20/hour, based on experience Commission and bonus opportunities Friendly, team-oriented work environment Excellent growth potential within a fast-growing organization Opportunity to make a real impact on youth development and community programming

Department: Operations  Reports To: Operations Manager  General Purpose  The Valet is responsible for safely parking and retrieving Member and guest vehicles while providing a warm, professional welcome upon arrival and a courteous farewell upon departure. This position ensures the Club entrance is well-maintained, organized, and operates smoothly. The Valet also assists with various guest services and plays a key role in setting the tone for the Member and guest experience.  This position is compensated at $18/hr. Essential Duties & Responsibilities  Greet Members, guests, and colleagues warmly and respectfully at all times.  Park and retrieve vehicles efficiently and with care.  Assist Members and guests in and out of vehicles; open Club entrance doors.  Provide assistance with personal items or luggage as needed.  Issue and collect vehicle claim tickets accurately.  Maintain a clean and safe Club entrance and parking area.  Direct traffic to ensure smooth vehicle flow at the Club entrance.  Summon and coordinate taxis, Uber, and Lyft rides as requested.  Prevent unauthorized access to the Club and report suspicious individuals or activity.  Escort job applicants and visitors to the front desk.  Provide accurate information about the Club, including history, amenities, and events.  Support takeout order fulfillment and delivery to vehicles as needed.  Stay informed of daily and upcoming Club events and operations.  Demonstrate awareness of emergency procedures and act appropriately during situations involving medical incidents, safety threats, or guest intoxication.  Attend staff meetings, trainings, and development sessions as required.  Follow all Club policies, procedures, and operational standards.  Promote a safe work environment and uphold cleanliness standards.  Perform other duties as assigned.  Requirements Qualifications & Skills  Valid driver’s license with a clean driving record (no moving violations in the past 12 months and no DUI on record).  Ability to drive manual (stick shift) and automatic transmission vehicles.  Strong customer service and interpersonal skills.  Fluent in English with excellent verbal communication.  Friendly, courteous, professional, and punctual.  Comfortable working in a fast-paced environment and under pressure.  High level of integrity, responsibility, and reliability.  Ability to problem-solve and handle unexpected situations calmly.  Ability to read and enforce Club policies from the Employee Handbook.  Willingness to work flexible hours, including nights, weekends, and holidays.    Experience & Education  High school diploma or equivalent required; some college preferred.  Previous valet or hospitality experience strongly preferred.    Physical Requirements  Ability to work outdoors in various weather conditions.  Physically capable of entering and exiting vehicles of all sizes and types.  Regularly required to bend, stoop, twist, climb stairs, and perform repetitive motions.  Must be able to stand for extended periods (up to 8+ hours per shift).  Able to lift, push, pull, and carry up to 25 pounds.  Comfortable working near moving vehicles and mechanical parts.  Occasionally exposed to fumes, wet/slippery conditions, heat, cold, and moderate to loud noise levels.  Must maintain alertness and focus throughout the shift.  Benefits At the Coral Casino Beach & Cabana Club, we believe our people are our greatest luxury. We’re proud to offer a generous and thoughtfully curated benefits package to support your well-being, reward your dedication, and make your work experience as exceptional as the members we serve. 401(k) Retirement Plan with employer match — invest in your future with confidence Premium Health Coverage — medical, dental, and vision plans to keep you and your loved ones cared for Paid Time Off — because balance matters Exclusive Employee Discounts — enjoy 30% off Fin’s menu and all retail items Memorable Employee Events — celebrate milestones, connect with colleagues, and enjoy the Club experience firsthand Unparalleled Work Environment — ocean views, historic luxury, and a professional team dedicated to excellence ACKNOWLEDGEMENT  Coral Casino Beach & Cabana Club LLC is an Equal Opportunity Employer, M/F/D/V. Coral Casino Beach & Cabana Club LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Coral Casino Beach & Cabana Club LLC complies with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.