Browse
···
Log in / Register

Repair Capacity Coordinator

Negotiable Salary

Pj Fitzpatrick

Richmond, VA, USA

Favourites
Share

Description

PJ Fitzpatrick has been the trusted name in home improvement across the Mid-Atlantic for over 40 years, known for our commitment to quality workmanship and outstanding customer service. As a growing company, we value team members who bring organization, energy, and collaboration to help keep our operations running smoothly. Joining PJ Fitzpatrick means being part of a supportive, people-first culture where your contributions make a real impact every day Job Summary:  This role is primarily responsible for leveraging all available scheduling functionality to optimize daily capacity and efficiency within the Repair Division.  The goal of this role is to employ a geographic-based assignment strategy designed to reduce drive times, organically increase the number of customers served per day, improve technician satisfaction and efficiency, and improve customer satisfaction.     Pay:   Hourly/Bonus Schedule:   Monday-Friday 9:00am – 5:30pm  #PJFITZ2025 Essential Job Responsibilities: 1. Schedule daily Repair appointments based on established optimization strategies. 2. Confirm all Repair appointments. 3. Identify opportunities to re-schedule future appointments to improve daily capacity and efficiency. 4. Notate all schedule activity and communicate changes accordingly. 5. Ensure all required materials are ordered, schedule appointment date with customer based on expected availability of materials (appointment must be within 5 days of expected ETA of materials), and monitor status of delivery to ensure expected ETA is met.   6. Monitor work queues to ensure cycle times are achieved. 7. Monitor and respond to all customer communications (calls, voicemails, chats), internal tasks and emails. 8. Once materials are available, confirm pre-scheduled appointment date, assign technician. 9. Ensure day of appointment challenges are addressed and resolved (i.e., weather reschedules) 10. Ensure all completion steps are completed and notated, including payment processing. 11. Assist other coordinators in traditional workflow requirements based on need. Requirements Performance Requirements:   1. Strong computer and operational system skills to leverage full functionality of platform. 2. Superior time-management and organization skills 3. Ability to multi-task effectively in fast-paced environment within established standards 4. Excellent communication with ability to persuade and deescalate conflict 5. Strong problem resolution and customer service skills 6. Team and goal oriented Benefits At P.J. Fitzpatrick, we believe in offering our employees competitive pay and an excellent benefits package. Our list of benefits includes: Paid time off, and the day off on your birthday! Medical, Dental, Vision and Basic Life Insurance 401k with Company Match Performance Incentives Career advancement opportunities

Source:  workable View original post

Location
Richmond, VA, USA
Show map

workable

You may also like

Workable
Call Center Representative
TechOp Solutions is seeking   Customer Service Representatives (CSR) with strong listening skills, compassion, and a commitment to excellent service. The CSR will handle inquiries, process and track orders, and provide support via phone, email, and other channels.  Duties: Receive and process orders via phone, fax, mail, email, etc.   Provide courteous and professional support during inbound calls and emails  Maintain records, reports, and quality control documentation   Handle payments orders via approved systems  Guide customers in using the approved systems, including ordering items and updating information  Other duties, as assigned  Requirements Minimum of 2 years’ experience in a customer service environment   Proficient in ordering process CRMs Proficient in communication (oral and written), analytical thinking, and customer service  Minimum of a high school diploma, or equivalent  Proficient in the use of Microsoft Office application  Must be able to pass a typing test  Must be able to obtain and maintain government agency suitability requirements as a condition of employment  Benefits The pay range for this role reflects a variety of factors that are considered when making compensation decisions, including but not limited to: job location, relevant skills and experience, education and certifications, contract-specific requirements, and organizational needs. Final compensation will be determined based on the facts and circumstances of each individual case, and it is not typical for hires to be made at or near the top of the range. A reasonable estimate of the current range for this position is $18.56. – $23.65 hourly. This position is covered under the Service Contract Act (SCA) and includes health and welfare benefits in addition to any applicable vacation and holiday leave as required by the contract (The application deadline is October 1. This date is tentative and may change with short or no notice.) IND123
Applewood, CO, USA
$18/hour
Workable
Front Desk Wellness Office
Upscale Wellness Practice whose services include Chiropractic, Massage, Weight Loss, Acupuncture, nutrition, pain management and more is expanding and needs a friendly and outgoing Office Administrator. We are looking for someone who wants to be part of a great team that is friendly, energetic, detail-oriented, and a self-starter to help handle all office activities. We are also looking to expand this role, out into the community with marketing events etc, so must have an out going personality and willingness to get out there and promote our offices. Once you learn the basics of our office there is much room for growth into new and exciting things! Basic Duties Expected Managing the Front Desk Handling incoming calls New Patient insurance verification and able to collect money Calling missed appointments Taking on margeting projects that will help improve the practice and our service Assist Office Manager with any projects to ensure that the office is running like a Swiss watch *Office hours:* Hours: Full time Monday - Thursday The schedule will be 2 days 10:00 - 8:00 and 2 days 9:00- 7:00. #IND Requirements Applicant must have the following experience and skills: Must have Medical or Chiropractic office experience Customer Service experience Excellent Computer and phone skills Great Communication skills Sales Skills a plus! Fitness background a plus!! Must also be able to type, use proper grammar and spelling in written correspondence. Applicants must have the following attributes: High Energy and reliable Positive attitude and a friendly, outgoing personality Believes in wellness and alternative medicine and has a passion to help people get well and stay well. Detail oriented and willing to learn our high-tech software. Likes to solve problems and propose solutions Benefits What you will get out of this position You will have the privilege of working within the Wellness field with a group of dedicated professionals who are among the best. You will have the opportunity to work in a very friendly, family-oriented environment Opportunity for advancement. We are a busy and expanding practice. There is a tremendous opportunity for financial and career growth. *Compensation* $22 - $26 per hour, with regular raises for production and production bonuses. PTO.
New City, NY, USA
$22-26/hour
Workable
Administrative Coordinator
WIN Warehouse is excited to announce a new job opportunity: Administrative Coordinator. The Administrative Coordinator will be responsible for the execution and reporting on a wide variety of administrative processes including: donation order tracking, accounts payable, accounts receivable, receiving and correspondence. The Administrative Coordinator will also be the initial point of contact for WIN’s nonprofit members, donors and vendors via telephone or in-person and will be responsible for connecting them with the appropriate staff member or service. Additional responsibilities include being a point of contact to provide service in our showroom, including stock keeping duties and light cleaning. The right candidate will be someone who will take ownership of the administrative processes involved with receiving in-kind donations with an emphasis on prompt gift acknowledgment. In addition, you should have basic bookkeeping skills and the ability to handle accounts receivable, accounts payable, and settlement reconciliations.  You should have exceptional people skills and communication skills as you will be dealing with corporate donors as well as people in all levels of nonprofit organizations, team members and vendors. Proven ability to efficiently operate various Windows software and Google Tools is a must.  Requirements Tasks and Responsibilities: Receive incoming calls and in-person visitors Generate letters of acknowledgment for corporate donors Process Accounts Receivable payments Account coding of Accounts Payable  Maintain files and correspondence (paper and digital) in accordance with WIN’s Record Retention and Document Destruction Policy Provide superior service to our members locating and obtaining donations in our showroom Balance and reconcile daily deposits Keep office supplies stocked and monitor office supply budget Keep showroom stocked, neat, and organized Run various reports  Continually improve administrative systems and processes  Keep your work area organized and safe  Competencies and requirements: Exceptional personal relations, written, and verbal communication skills  Maintain confidentiality of any proprietary data or personal information At least 2 years with customer service related or customer-facing experience  Be comfortable using many forms of communications including, but not limited to email, chat, phone, intercom,  Be proficient with everyday functions of a Windows PC  Be proficient with Microsoft Word and Excel Be able to learn how the financial and inventory systems relate to other aspects of our operation (like receiving, CRM and order management) Be willing to cross-train in other areas of the operation as opportunity permits  Work closely with the president, vice president of programs, member services coordinator, and warehouse manager Work independently or as part of an awesome team  Must be exceptionally organized and have strong abilities to multitask and prioritize  Be safety-minded  Have an infectious can-do attitude  Appreciate WIN’s mission and contributions to the non-profit community Benefits Compensation & Benefits $21.25/hour, 40 hours per week Exclusively first shift work Employer-sponsored health insurance Minimum of eight paid holidays annually One week paid vacation in first full year Paid sick leave accrual policy Company paid short-term disability insurance 403(b) retirement plan with company match up to 4% of earnings
St. Louis, MO, USA
$21/hour
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.