$20-25/hour
6477 Deep Dell Pl, Los Angeles, CA 90068, USA
Billing Support / Customer Support Specialist We invite you to join our team as a Billing Support / Customer Support Specialist in the merchant services space. This career opportunity has a Monday–Friday schedule at our office in Studio City. The scheduled hours for this position are 12:30 pm – 9:00 pm, following an initial training period of 2–4 weeks with hours from 9:30 am – 6:00 pm. We are looking to hire a full-time employee who is coachable, eager to learn, and committed to being part of our company for the long term. The ideal candidate is ambitious, friendly, optimistic, detail-oriented, and always eager to assist customers and team members. IDEAL CANDIDATE Independent self-starter with strong organizational and prioritization skills Highly detail-oriented with excellent follow-through Able to provide an excellent customer service experience Upbeat, professional, and positive attitude Reliable transportation to and from work Team player who thrives in a collaborative environment Excellent written and verbal communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES Assist merchants and agents with billing questions, account charges, refunds, and residuals. Research and resolve customer inquiries regarding statements, fees, and adjustments. Track and document support requests, resolutions, and follow-up actions in detail. Respond to inquiries via phone and email in a timely, professional, and courteous manner. Escalate issues to management or accounting when necessary and follow through until resolution. Educate merchants and agents on billing processes, policies, and available resources. Ensure accuracy when processing adjustments, refunds, or account changes. Maintain the confidentiality of customer and account information. Collaborate with internal teams (sales, risk, tech, and accounting) to resolve customer issues. Identify patterns in customer issues and suggest improvements to reduce recurring problems. Contribute to special projects and initiatives aimed at improving customer satisfaction. REQUIREMENTS Previous experience in customer service, billing support, or account management (merchant services experience is a plus) Strong problem-solving and critical-thinking skills Excellent communication skills — both written and verbal Proficiency with MS Office (Word, Excel, Outlook) Ability to handle sensitive financial information with integrity and accuracy Strong attention to detail and organizational skills High school diploma or equivalent (college coursework preferred) PLEASE SUBMIT YOUR RESUME AS A PDF — all other file types will not be reviewed.