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*Up to $1000 Signing Bonus* Luau Restaurant Floor Mgr (Lahaina)
Our award winning, Old Lahaina Luau is a well-established business on Maui for 38 yrs. We thrive on sharing the Hawaiian culture through food, dance and hospitality with our 350 guests nightly. We are seeking highly motivated, with attention to detail individuals to join our team. We offer a great working environment with excellent benefits to those who share our values, principles and the spirit of Aloha.
Description:
Responsible for every aspect of the guest's and staff's experience. Duties include training staff, greeting guests, resolving customer complaints, providing hands-on help to service teams, leading daily pre-shifts with staff. Participate in Staff Meetings. Establishes and maintains good communication and relationships with staff.
Our Performance Expectations are:
• The Lu'au Restaurant Manager is responsible for every aspect the guest's experience, and to provide the staff
with tools and support to service these guests.
• The Lu'au Restaurant Manager is a co-manager position who works with one or two other co-managers daily
and reports to the Lu'au General Manager.
• Participate in training and performance reviews for service staff, following the standards set for each area
and using the passport as a base guide
• Make appropriate adjustments daily, as needed to maintain our high standard of service.
• Resolves all customer complaints, immediate and/or post visit.
• Provides hands-on help for any of the service teams, including facilitating the resolution of conflicts between
or within teams
• Daily inspiration to staff to maintain a high level of energy
• Greet and service guests with true aloha and hospitality
• Passes all training required of front line staff positions within 6 months
• Helps Maintains inventory of service products, glassware, silver, uniforms
• Leads staff in cleaning and maintaining of all work areas, furniture, equipment and fixtures, coordinating
with the Maintenance department.
• Participate in meetings and management training/workshops
• Leads daily pre-shifts and attends monthly staff meetings
• Establishes and maintains good communication and a positive working relationship with the Sales team,
maintenance crew, Entertainment cast, and culinary crew.
• Works closely with culinary staff on food quality, taste, and presentation.
Qualifications:
• Minimum of 2 years restaurant experience preferred
• Experienced in a high-volume restaurant service environment
• Has an appreciation for and working knowledge of Hawaiian luau food
• Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
• Has a reputation for excellent relations with customers, vendors, floor and Kitchen staff
• Has the ability to design, implement, and to continuously improve the systems and procedures that lead to
success
• Experienced in the training and development of staff members
• Is self-directed and able to work independently, as well as be an integral member of the management team
• Has the ability to deliver the branded Experience to every customer.
• Must have a flexible schedule and willing to work nights.
- Ability to lift up to 50 lbs. and push carts weighing up to 200 lbs. on occasion
Successful Candidates will have the following Personal Characteristics:
• Leadership style with Aloha
• An outgoing personality who can create and build energy around them
• Excellent verbal and written communication skills
• Outstanding customer service with true ho'okipa (hospitality)
• Excellent planning, organization, and coordination skills
• Comfortable making decisions and problem solving. Can handle complexity and paradox
• Possesses strong interpersonal skills and able to work easily with diverse people and groups
We offer an excellent benefits package including medical, dental, vision, drug, 401(k) with up to 4% company match, paid time off, Aflac, flexible spending account, employee meals, discounts and more.
For more information and to apply, visit: https://clrco.com/TCAz8p2yMy
1328 Keao St, Lahaina, HI 96761, USA
$60,000-65,000/year
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