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Customer Success Manager

Negotiable Salary

owl.co

New York, NY, USA

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At Owl, we believe the best partnerships are rooted in deep understanding, honest collaboration, and actionable insights. We're looking for a strategic, analytical, and presentation-savvy Partner Success Lead ready to step into a high-impact role. You’ll work at the intersection of data, product, and relationships ensuring our partners realize value and feel understood every step of the way. Our partners are top insurance companies across North America, achieving remarkable results through our AI-powered platform. We are on a mission to integrate state-of-the-art ML and NLP methods to transform this traditionally manual activity into scalable processes. We are committed to transforming the insurance landscape. With the support of a successful $30M Series B funding round in 2021, we are backed by top-tier VCs and led by experienced founders who have steered previous companies to successful exits. Partnership Strategy & Insights Translate complex datasets into clear, compelling narratives that help partners make informed decisions Craft high-impact slide decks that connect data, insights, and strategy into a story that inspires action Align Owl’s solutions with partner goals by identifying where we can drive measurable outcomes (not just deliverables) Help partners see around corners by anticipating challenges and proactively sharing insights Onboarding & Activation Own the onboarding and implementation journey tailoring each step to partner needs to maximize time-to-value and ROI Collaborate with Product and Engineering to customize workflows and product integrations based on real-world partner use cases Build repeatable, scalable onboarding playbooks that are rooted in feedback, metrics, and constant iteration Retention & Growth Support renewal and expansion conversations by identifying where data reveals growth opportunities Proactively surface upsell pathways through insights, usage trends, and alignment with partner goals Collaborate with Sales on long-term partnership strategies with a data-informed lens Internal Collaboration & Influence Be the voice of our partners bringing feedback, product needs, and growth opportunities to internal teams Identify trends in partner usage, sentiment, and outcomes and translate them into recommendations for product and GTM teams Build, test, and evolve internal success frameworks, processes, and best practices Requirements 3–5 years of experience in Customer/Partner Success, Account Strategy, or Implementation ideally in SaaS, data products, or insurance Strong analytical and storytelling skills: you can go from messy spreadsheet to boardroom slide deck with confidence Comfort working with enterprise partnerships and executive stakeholders A consulting mindset: you ask sharp questions, simplify complexity, and think in terms of impact Operational know-how: you’re comfortable with tools like Salesforce, Jira, and product-led engagement platforms Strategic curiosity: you're energized by solving problems, finding insights in ambiguity, and spotting the next opportunity A true partnership-first mentality: you view your work as collaborative, not transactional Benefits Why Join Owl? Industry Leaders: Our technical leadership comes from Meta, Microsoft, X, and Goldman Sachs, bringing world-class expertise to our agile team. Market Leadership: We hold the largest market share in our space, offering a proven ROI and maintaining a 100% customer retention rate, with renewals consistently doubling their previous terms. Lean & Impact Driven Team: Our small, nimble team makes swift decisions and encourages direct communication and innovation through a flat organizational structure. You’ll make real, meaningful contributions right from the start. Established Product-Market Fit: AI-Driven Product that helps shape an AI-powered enterprise solution for insurance companies across the US and Canada. Benefits at a Glance Medical Coverage: 100% paid medical, dental, and vision from the 1st of the month after your start date, plus disability and life insurance options. Wellness Perks: $100/month for health, wellness, or professional development, alongside an Employee Assistance Program and FSA options. Financial Security: 100% employer-matched 401k (up to 3% base salary) and equity options with 4-year vesting. Rest & Recharge: 20 vacation days, 5 personal/sick days, and 10 recognized public holidays.

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New York, NY, USA
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workable

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