ATM Technician Wanted (Honolulu)

Our client, a global payment and reward fulfillment company is seeking a temporary IT Helpdesk Technician. In this role you would be reporting to the VP of Information Technology 4 days remote 1 day onsite (preferred) Monday-Friday 9am-5:30pm (30-minute unpaid lunch) 12 weeks temporary $37.00 per hour Position Overview We are seeking a Help Desk Technician to provide first-line technical support to end users, ensuring efficient IT operations. This role is crucial in maintaining smooth day-to-day IT operations by troubleshooting hardware, software, and network issues, managing the help desk ticketing system, and supporting employees with technology-related needs. Additionally, this role will create and maintain IT documentation, build and configure workstations for new hires, and assist with hardware deployments and troubleshooting. This role reports directly to our VP of Information Technology and works closely with the System Administrator and other IT team members. Objectives of This Role • Provide first-level IT support, ensuring timely resolution of technical problems. • Create and maintain documentation for IT processes, troubleshooting steps, and standard operating procedures. • Build and configure laptops, desktops, and other hardware for new hires. • Maintain the IT help desk ticketing system, ensuring proper tracking and resolution of all IT inquiries. • Troubleshoot hardware, software, and network connectivity issues. • Work with leadership, and other team members to ensure compliance with SOC2, SOC3, PCI, and ISO 27001 security standards. • Support remote and in-office employees with IT needs, including hardware replacements and software installations. • Assist in employee onboarding and offboarding, ensuring seamless IT transitions. • Work with the System Administrator to escalate and resolve complex IT issues. Key Responsibilities • First Point of Contact for IT Support: Respond to IT support requests via email, chat, and ticketing system. • Troubleshoot Hardware & Software Issues: Diagnose and resolve issues with laptops, desktops, peripherals, printers, and mobile devices. • Machine Building & Deployment Via VM Workspace One: o Set up Windows and macOS workstations for new hires. o Install, configure, and update necessary software. o Ensure proper security settings and compliance with company policies. • Documentation & Knowledge Base Management: o Create and update step-by-step IT guides for troubleshooting common issues. o Maintain documentation for hardware setup, software installation, and IT procedures. o Develop FAQs and self-service documentation for employees. • Help Desk Ticket Management: o Track and manage tickets in Freshservice and Zendesk. o Ensure proper prioritization and resolution of IT issues. o Escalate complex problems to the System Administrator or other IT teams. • IT Asset Management: o Maintain an inventory of IT hardware and software licenses. o Ensure proper tracking of company-issued devices. • User Account Management: o Create and manage user accounts in Okta, Google Workspace, and other systems. o Assist users with password resets, MFA setup, and account lockouts. • Network & Security Support: o Support network-related issues and escalate when necessary. • Conference Room & Collaboration Tool Support: o Manage Zoom Rooms, conference room setups, and remote collaboration tools. Skills and Qualifications • 2-4 years of experience in an IT support, help desk, or desktop support role. • Strong knowledge of Windows, macOS, and basic networking concepts. • Experience with a VM Workspace One or other tool for building, configuring, and troubleshooting workstations for new hires. • Familiarity with help desk ticketing systems (e.g., Freshservice, Zendesk). • Proficiency in documentation creation (e.g., IT knowledge bases, troubleshooting guides). • Experience with identity and access management tools (e.g., Okta, Google Workspace). • Basic understanding of IT security best practices, including MFA and endpoint protection. • Experience troubleshooting remote work solutions (VPN, video conferencing, remote desktop tools). • Familiarity with Cloud and SaaS applications, including Microsoft 365, Google Workspace, and Zoom. • Excellent customer service skills and ability to communicate technical concepts to non-technical users. • Strong troubleshooting and problem-solving abilities. • Ability to prioritize and manage multiple support requests efficiently. Preferred Qualifications • IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Certified: Modern Desktop Administrator. • Experience with MDM solutions (e.g., VMware Workspace ONE, Intune). • Familiarity with AWS Workspaces, Active Directory, Okta and endpoint security solutions (e.g., Crowdstrike). • Basic scripting skills in PowerShell, Bash, or Python. Education Requirements • Associate’s or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).

Company: Cott Systems Type: Full-time Reporting to: Director of Client Success At Cott Systems, our customers rely on us to keep their technology running smoothly. We're looking for a Desktop Support Engineer who thrives on solving problems, working with hardware and peripherals, and digging into entry-level system administration tasks like SQL database queries. If you're energized by hands-on tech work and want to make a tangible difference every day, this might be the perfect role for you. Key Responsibilities: Serve as the primary technical support contact for our on-premises (locally installed) customers. Troubleshoot, configure, and manage hardware including servers, workstations, scanners, printers, and peripherals. Install and support Windows-based systems (both desktop and server), including OS, drivers, and Cott application environments. Perform basic system admin functions: running SQL Server 2019 queries, updating database tables, and assisting with patching and backup validation. Lead remote or onsite installation planning and support engagements for new customer hardware. Work cross-functionally with internal teams and customers to ensure technology environments are healthy, stable, and aligned with application needs. Track and escalate complex issues as needed, always ensuring responsive and professional communication. Requirements Associate degree in IT or related field, or equivalent experience supporting Windows-based hardware/software environments. Strong hands-on experience troubleshooting desktop and peripheral hardware. Familiarity with Windows 10/11 and Windows Server environments (2012 through 2019). Working knowledge of SQL Server Management Studio (SSMS), including basic queries and table updates. Comfortable navigating Active Directory, DNS, and basic Windows network configurations. Experience with IIS, backup/restore utilities, or virtualization (Hyper-V, VMware, Citrix) is a plus. Excellent problem-solving and customer communication skills. Ability to work independently, prioritize tasks, and manage multiple projects simultaneously. Willingness to occasionally travel for onsite customer installations or escalated support needs. Benefits Why Cott Systems? We're an established software and services company focused on supporting local governments across the U.S. You'll be part of a collaborative team that values technical curiosity, service excellence, and the satisfaction of a job well done. We offer: Flexible time off and paid holidays 401K with company match Comprehensive medical, dental, and vision insurance (including HRA option with company contribution) Company-paid life, AD&D, short-term, and long-term disability insurance For more information about Cott Systems, please visit our website We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.   #ValsoftG1

ELECTRONIC TECHNICIAN - PRO-AUDIO REPAIR TECH Wizard Electronics, Inc. 554 Deering Road, NW near Northside Drive Atlanta, GA 30309 Compensation: $40.00 / Hour - Per Billed Hour + bonus tiers on total volume produced weekly. Employment type: Full-Time Wizard Electronics, Inc. Atlanta, GA $40.00 / hr Full Time - 9:30-5:00 M-F WIZARD ELECTRONICS, INC. has an immediate opening in its Repair Department for a qualified Component-Level Electronic Technician with experience in digital keyboard instruments and Pro-Audio equipment repairs. The company has been established for 51 years and offers a professional and fun work environment. They provide weekly pickup and delivery service to music stores throughout the Southeast, averaging over 300 units in for service at any given time. This position is available for immediate hire, and they are looking for like-minded professionals to join their team. Responsibilities: Perform component-level repairs on Pro-Audio equipment, including mixing consoles and keyboards Read and interpret schematics for troubleshooting and repair Utilize test equipment to diagnose issues in electronic devices. Execute soldering tasks with precision and skill. Provide routine maintenance and custom modifications on various audio equipment. Assist in the training of apprentices and interns in repair techniques. Maintain a clean and organized workspace in the repair department. Communicate effectively with team members and customers regarding repair status. Participate in weekly team meetings to discuss workload and service updates. Ensure compliance with safety standards and best practices in electronic repair.

We’re looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they’ve come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled. Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them. Responsibilities Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution. Provide customer support through Live Chat, Tickets and Slack. Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams. Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues. Write KBs and technical articles for our blog to further distribute knowledge within the community. Convert recurring issues into feature requests for the development team and be the customer’s voice in the company to help improve the product. Assist our customers with migrating their WordPress site’s to Rocket.net. Provide critical assistance when it comes to pointing DNS to Rocket.net. Provide customers with a “WOW!” experience. Requirements 2+ years experience with WordPress. Excellent written and verbal communication skills (English). You have previous experience with Live Chat and/or helpdesk tools. Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc). Knowledge with linux command line (SSH) including WP-CLI. Extensive experience with troubleshooting WordPress. Experience with Page Builders and Caching Plugins. Experience with Cloudflare and advanced understanding of DNS. Experience in optimizing WordPress a huge plus. Experience in PHP to write custom plugins for WordPress a huge plus. Knowledge of Redis, CDN, WAF, and page caching will be a huge plus. Benefits So what are the advantages of working with a pretty amazing tech company? Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position. Flexible Vacation. Never get denied a vacation request ever again. Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go. Come work with a fun, driven, and amazing team at Rocket.net! Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process. We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

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SZNS Solutions (pronounced "seasons") is a technology advisory company and Google Cloud Partner specializing in web3 and cloud computing domains based in Reston, Virginia. Founded by ex-Googlers with engineers from Google, Amazon, and Capital One, SZNS differentiates itself particularly in data engineering, blockchain, AI, and cloud-native software application development. We’re seeking a driven Cloud Support Engineer who thrives in a fast-paced, collaborative environment to join our growing team. As a Cloud Support Engineer at SZNS Solutions, you’ll be the go-to expert for troubleshooting and resolving issues related to cloud-based platforms, services, and infrastructure. You’ll play a key role in providing excellent customer support, working directly with our clients to diagnose, troubleshoot, and resolve technical issues. You'll also have the opportunity to contribute to the development of internal tools and processes that drive the success of our cloud operations. If you’re passionate about cloud infrastructure, problem-solving, and providing exceptional support to clients, we want to hear from you. Responsibilities Provide support for cloud infrastructure and services (for GCP). Troubleshoot and resolve complex technical issues for customers, with a focus on cloud services, networking, and security. Collaborate with the engineering team to identify and resolve recurring issues and streamline support processes. Maintain and update internal documentation to ensure accurate and up-to-date knowledge sharing. Assist with the deployment and configuration of cloud resources for customers. Monitor and optimize the performance of cloud infrastructure, ensuring uptime and reliability. Work directly with customers to provide timely, effective solutions to cloud-related challenges. Requirements To be successful in this role, you’ll need a strong foundation in cloud platforms and support, combined with excellent problem-solving skills and a customer-first mindset. Experience supporting and managing cloud platforms such as AWS, Azure, or Google Cloud. Strong understanding of cloud-based services (e.g., compute, networking, storage, security). Hands-on experience with cloud infrastructure, virtual machines, containers, and container orchestration (e.g., Docker, Kubernetes). Familiarity with cloud automation tools (e.g., Terraform, CloudFormation). Ability to troubleshoot cloud network and infrastructure issues with a strong focus on scalability and performance. Experience with logging and monitoring tools (e.g., CloudWatch, Datadog, Prometheus). Understanding of security best practices in cloud environments, including IAM, encryption, and compliance standards. Excellent written and verbal communication skills with a customer-centric approach. Strong problem-solving skills and the ability to work under pressure in a fast-paced environment. Willingness to grow and continue learning. Preferred Qualifications Technical certification in cloud platforms, or a willingness to achieve GCP certification within 1 month of employment. Prior experience in a technical support or systems administrator role is preferred. Experience with serverless architecture and cloud-native applications. Scripting skills (e.g., Python, Bash, PowerShell). Familiarity with CI/CD pipelines and DevOps practices. Benefits Competitive salary and benefits package. Hybrid work environment (MWF in-person in our Reston office). A collaborative and innovative work environment. Continuous learning and development opportunities.