Energetic and Positive Customer Service Representative (Lorton)

Love making customers happy! Got a "can do" attitude? Great team player? Come help us service our loyal customers at the highest level. Marshall Roofing, Siding & Windows has been servicing VA & MD customers for 46 years and continue to grow each year. We are a top roofing, siding, windows, doors, and gutters company located in Lorton, VA. We are also one of the few roofing companies that offer roof repair services and light carpentry work. We take pride in providing the highest level of customer service and thrive to give 100% homeowner satisfaction consistently. We are an A+ rated company with BBB, Washington Consumers’ Check Book. We offer competitive pay, 2 weeks’ vacation, medical/dental benefits, 401K plans. What we are looking for: Marshall Roofing, Siding & Windows is looking for a strong, committed, passionate individual to help with our busy and growing office. If you have a “get it done” attitude and have the drive to help customers and find solutions to every problem, you may be the one that we are looking for. We want someone who goes above and beyond assigned tasks and is committed to supporting the office, Production Manager, and owner with daily tasks. Expectations: Office Hours: Monday-Friday 7-4pm Must be available as a back up to answer calls after work hours and weekends  Minimum 2 year of proven customer service experience (Construction or Roofing experience preferred)  Reports to work on time and notifies supervisor of time needed 30 days in advance  Ability to meet deadlines  Great time management and problem-solving skills  Must have exquisite attention to detail and organizational skills  Must have the passion to assist people with genuine interest and concern  Must possess the ability to communicate positively and clearly with internal and external customers  Must possess the ability to multi-task and type at least 50 words per minute  Proficient in MS Office (Outlook, Excel, Word)  Performs other duties as assigned Administrative Functions:  Primary in answering phones calls and scheduling repair/new roofing estimates  Schedules repair jobs and warranty calls  Enters prospects, leads and customer’s information accurately into MarketSharp software  Create job folders and inputs appointments in MarketSharp software and Outlook Calendar  Maintains/organizes job folders and file folders when jobs have been completed Gathers weekly job files for payroll  Processes customer payments  Follows-up with customers regarding payments Back-up Duties to the Production Manager:  Communicates with customers when changes/delays occur in the scheduling calendar  Inputs proposals in Acculynx software and sends to customer  Orders job materials needed for repairs Summer interns welcome