Customer Service follow-up calls - Part time, remote, no sales

Job type: Part time Location: Remote Follow-Up Ambassador At Auto Shop Follow-Up, we’re on a mission to revolutionize the auto repair industry by fostering genuine connections between repair shops and their customers. We understand that trust can be fragile, but we’re here to rebuild it—one conversation at a time. As a Follow-Up Ambassador, you’ll be the voice of our mission. Your role is to reach out to customers on behalf of auto repair shops to strengthen relationships, gather valuable feedback, and ensure every customer feels heard and appreciated. Who we Are At Auto Shop Follow-Up, our culture is rooted in values that shape everything we do: We are Scrappy: We embrace resourcefulness, solve problems creatively, and get things done without hesitation. We are Devoted to Everyone’s Personal and Professional Success: We support growth with kindness, candor, and an unwavering commitment to people. We are Intentional and Direct: Our actions and words are purposeful, and we give our all to everything we do. We Take Our Mission Seriously, But Not Ourselves: We’re passionate about our mission, and we have fun along the way, balancing hard work with a sense of humor. So what is an Ambassador and what will you be doing? As a Follow-Up Ambassador, you’re the front-line representative for our partnered auto repair shops. Your primary responsibilities include: Customer Engagement: Connecting with customers after their service to create meaningful conversations and strengthen relationships. Feedback Collection: Drawing out valuable insights—both positive and constructive—to help shop owners improve their business. Relationship Building: Meeting customers where they are and ensuring they feel valued and supported. You’ll play a vital role in bridging the gap between auto shops and their customers, creating trust and loyalty one call at a time. A Day in the Life of an Ambassador Reaching out to customers assigned for follow-up calls. Engaging in warm, professional conversations to gather feedback on their experiences. Taking detailed, organized notes on customer insights to share with shop owners. Time Requirements Minimum 12 hours per week. Must be available Monday–Thursday to complete assignments. Optional additional hours on Fridays and Saturdays, based on availability and workload. Our Ideal Ambassador: Embodies Our Values: You’re scrappy, devoted, intentional, and able to balance professionalism with fun. Shines Through the Phone: You have a warm, engaging voice and can make anyone feel at ease. Communicates Effectively: You excel at both verbal and written communication with strong grammar, punctuation, and spelling skills. Has Basic Computer Skills: You’re quick with typing, organized with notes, and able to move efficiently between tasks on a computer. Has a Reliable Setup: You have high-speed internet and a quiet workspace free from distractions. Ready to join us? Send us an email and include a resume if you have one.