Browse
···
Log in / Register
$17-18
Nocatee
Ponte Vedra Beach, FL 32082, USA
Favourites
ShareCome Work With Us! We are seeking a dedicate and enthusiastic team member to join our dynamic Resident Services Department serving the vibrant Nocatee community. The Resident Services Representative serves as a key point of contact for residents and guests, providing high-quality service, information, and support to ensure a smooth and helpful customer experience. This role is responsible for managing the resident identification system, issuing ID cards, coordinating amenity reservations, and providing general administrative guidance. The ideal candidate will have strong communication skills, a background in office administration, and a welcoming presence at the reception area. Success in this role requires attention to detail, professionalism, and the desire to assist residents and guests. Essential Duties and Functions Respond to high volumes of email inquiries, phone calls, and walk-in questions in a prompt and professional manner. Assist with onboarding new residents, Support the Resident Services Manager in daily operations and customer service. Issue and manage resident and guest identification badges for access to District amenities. Maintain up-to-date knowledge of District policies, procedures, and governing documents. Enforce community policies and procedures to promote safety, order, and community standards. Conduct data entry and record keeping for various administrative projects. Accurately route calls and inquiries to appropriate departments or team members as needed. Provide administrative support as assigned by the Resident Services Manager. Requirements Position Requirements Excellent verbal and written communication skills, including active listening and clear, professional correspondence. Strong interpersonal skills with the ability to build positive relationships with residents, guests, and team members. Proven customer service skills and a service-oriented mindset, with the ability to resolve concerns efficiently and courteously. Ability to function well in a fast-paced and at times high-stress environment while maintaining professionalism and composure. Strong organizational and time management skills, with a keen attention to detail and the ability to meet deadlines. Proficient in Microsoft Office Suite and the ability to quickly learn and adapt to new software systems and processes. Comfortable with general office equipment such as printers, copiers, and scanners. Education and Experience High school diploma or GED required. Minimum one year related experience in a front desk, administrative, or customer service role (job or volunteer-based experience accepted). Schedule This is a Full-Time position, Monday through Friday, with some weekend shifts required. This role is fully in-person. Attendance is required at major District events and functions. Benefits Great benefits! Health, Dental, and Vision Insurance Short-Term Disability and Voluntary Life 457(B) Retirement Plan with Employer Matching This is an hourly role and pays $17.00 to $18.00 per hour based on previous experience. Equal Employment Opportunity Statement Tolomato Community Development District is an Equal Opportunity Employer and prohibits discrimination based on race, color, religion, national origin, gender, sexual orientation, age, disability, military status, and other protected characteristics. Management is committed to this policy in all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, training, and overall treatment of employees.
Show map
Santa Rosa Beach, FL 32459, USA