Technical Support Specialist (Rowley, MA)

We have an immediate opening to join our team supporting our Patient Nutrition Management System called HealthTouch. HealthTouch is used in over 500 hospital diet offices throughout the US. HealthTouch is used to order, document, track, and manage the food ordering and production of all patients’ meals. All meal orders are entered in to the HealthTouch system and because HealthTouch is interfaced with the facilities ADT and OE system, HealthTouch is automatically updated whenever a new patient is admitted, discharged, or transferred within the facility. Patient’s dietary orders are also interface to allow the system to filter out the food items that are not permitted. Tray tracking, nutritional analysis, and order history are standard processes within HealthTouch. Some of the services we provide to our customers are; Travel on site to install and configure systems. Travel to a site to provide operations training. Provide training via phone and web based conferencing. Provide comprehensive phone support with our web based remote access solution or via VPN. Advanced hardware configuration and replacement. The ideal candidate would have; The ability to work independently. Great verbal and written skills. An above average knowledge of all Windows OS’s, including server. Very skilled in using Microsoft Office, especially Outlook. Ability to multitask, to work under pressure, to meet deadlines, and manage projects. Some travel is involved, and a neat and authoritative presences is required. Travel is approximately one week per month. Knowledge of a hospitals diet office procedures and/or HL7 language is a BIG plus. About MCR Technologies Listening and supporting food services clients for years positioned us to launch HealthTouch® in 1998. This is when we began providing solutions to the healthcare industry. We continuously value relationships, trust and growth with our clients. In fact, many facilities that we started working with back then are still our clients today. These long time partners have helped evolve HealthTouch® into the robust cloud solution that it is today. Read more about us here: About Us - MCR Technologies (healthtouch.net)