IT Support Specialist and On-Site Technician (scotts valley)

Booklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to. Located in Chicago’s Andersonville neighborhood; telecommuting is available. Qualifications • At least 2 years experience in technical support, preferably phone support • Experience with Microsoft Windows operating systems • Familiarity with databases and database troubleshooting • Knowledge of computer network systems • Ability to troubleshoot software problems and offer solutions by phone • Good problem solving skills with attention to detail • Strong verbal, written, interpersonal, and organizational skills • Ability to work both independently and in a team environment • Experience with SQL Server 2022, Sybase SQL applications and databases • Ability and excitement to learn new skills • A ‘think outside of the box’ mentality • Customer Service experience • Software training experience a plus • Previous experience training customers on software usage • Experience with use of peripheral devices • 10% or less travel to customer locations within the US to train and install software Benefits • Casual environment with a great group of people who love what they do • In office or telecommuting options • 100% paid health insurance • 2 weeks vacation to start • Generous 401K options • Permanent full-time. PLEASE SEND RESUME WHEN APPLYING

Keeper Security is hiring an experienced and highly motivated Senior Director of Technical Operations to lead our Security Operations Center (SOC) and Network Operations Center (NOC). This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and lead the teams responsible for safeguarding and optimizing the systems that power our mission. About Keeper Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com. About the Job The Director of Network Operations will lead the design, implementation, and management of Keeper Security’s global network infrastructure. This role is responsible for ensuring high availability, optimal performance, and airtight security across all network systems and services. The ideal candidate is both a strategic leader and a hands-on technical expert, capable of driving operational excellence while anticipating future growth and security needs. This role reports directly to the Senior Director of Technical Operations. Responsibilities Develop and execute a long-term vision for Keeper Security’s network infrastructure to support business growth, scalability, and resilience Establish KPIs, performance metrics, and SLAs for network operations, ensuring consistent compliance Lead the Network Operations Center (NOC) to monitor, troubleshoot, and optimize performance across multiple locations and cloud environments Manage incident response, root cause analysis, and preventive measures for all network-related issues Ensure that network operations align with regulatory and compliance frameworks, including GDPR, HIPAA, SOC 2, ISO 27001, and FedRAMP Partner with internal and external auditors during security audits and assessments to maintain compliance Collaborate with the Director of Security Operations to maximize SOC/NOC efficiency through a shared model approach Proactively leverage GenAI solutions to enhance NOC capabilities and use AI as a force multiplier for network operations Drive continuous improvement initiatives, including automation, orchestration, and AI-driven monitoring Evaluate emerging technologies and vendors for potential adoption within Keeper’s enterprise network Requirements Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred) 10+ years of experience in network or technical operations, with at least 5 years in a leadership role Proven success managing enterprise-scale, mission-critical networks Deep knowledge of network operations principles and practices Expertise in AWS cloud networking and hybrid architectures Strong understanding of network security best practices and compliance requirements Exceptional problem-solving skills and ability to make critical decisions under pressure Excellent communication and collaboration skills with cross-functional stakeholders (Cyber Policy, Privacy, Compliance, IT, DevOps, Engineering) Due to involvement in GovCloud, applicants must be a U.S. Person Preferred Qualifications Relevant certifications such as CCNP/CCIE, JNCIP/JNCIE, CISSP, or equivalent Experience working in the cybersecurity industry and/or government environments Ability to balance strategic vision with hands-on execution Benefits Medical, Dental & Vision (inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt

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We’re looking for an IT Operations Manager to own and scale our IT function. This is a hands-on role today: you’ll manage devices, support employees, maintain on-prem equipment, and build out the internal cloud infrastructure that powers our business. As the company grows, you’ll take on a more strategic role — setting the IT roadmap, managing vendors, and building an IT team. You’ll collaborate closely with our Cloud/SecOps team: aligning on security, integrations, and shared infrastructure, while owning the operations, employee-facing cloud systems, and support side of IT. Responsibilities Lead IT operations: endpoint management, device lifecycle, and vendor management. Be hands-on with support: onboarding, troubleshooting, tickets, and escalations. Manage on-prem hardware, office networking, and SaaS tooling. Design and implement internal cloud infrastructure for IT operations (e.g., SSO/IdP, MDM, IAM, automation, SaaS integrations). Support implementation of IT processes such as MFA, SSO, endpoint management, logging, and patch management. Improve reliability and efficiency of internal systems, with a focus on employee productivity. Collaborate with the Cloud/SecOps team on infrastructure integrations, identity management, and compliance readiness. Evaluate, select, and manage IT vendors (hardware, SaaS, MDM, networking). Document IT workflows and continuously improve processes for scale. Support compliance readiness and security audits by aligning IT operations with organizational policies and compliance frameworks. Anticipate future needs: prepare for IT team growth, design scalable processes, and eventually mentor/manage IT staff. Requirements 6+ years in IT or infrastructure roles, with at least 2 years of ownership or leadership experience. Strong hands-on experience with device management, networking, and internal cloud systems (AWS/GCP/Azure for IAM, automation, SaaS integrations). Proven success implementing IT processes and internal tooling in a growing organization. Excellent communication skills — able to set direction, influence stakeholders, and work cross-functionally. Comfortable being hands-on today while preparing to take on a more strategic leadership role as we scale. Familiarity with regulated, compliance-driven environments (e.g., CMMC, SOC 2, ISO 27001, NIST) and experience supporting compliance initiatives is a plus. Benefits Health Care Plan (Medical, Dental & Vision). 401k with 5% matching. Paid Time Off (Uncapped Vacation, plus Sick & Public Holidays). Flexible hybrid work arrangement. Relocation assistance for qualifying employees.

LINK TO JOB POSTING DOC: https://docs.google.com/document/d/e/2PACX-1vQ2eHIedyLv8bdqmUhvMZsKTb3L-xmmdMtxrG8yd28yhQSX29Q5QA3IbN5befY-zpqFu3rGsq22VIiy/pub -------------------------------------------------------------- CENTRAL OHIO SERVICE & SYSTEMS SPECIALIST – JOB DESCRIPTION POSITION OVERVIEW: We are seeking a highly motivated and experienced Central Ohio Service & Strategy Specialist to serve as BOTH the strategic/organizational leader and on-site project/service leader for the Central Ohio region. This role is the primary standard-bearer for both strategy and on-site delivery, combining leadership responsibilities with hands-on execution. The position requires extensive experience in both leadership/strategy and operational/technical domains. KEY FOCUS AREAS: Develop and execute strategy for client service and internal process improvement Lead and execute projects from scoping to completion Oversee and deliver on-site technology and client-facing service Organize meetings, set agendas, and follow up on action items Design, document, and implement systems and processes Manage internal and external communications, escalations, and planning NECESSARY SOFTWARE KNOWLEDGE: Ticketing & IT Service Management (ConnectWise, ServiceNow, SuperOps, etc.) Documentation & Collaboration (Confluence, SharePoint, Google Workspace, Office 365) Remote Support (TeamViewer, LogMeIn, AnyDesk, Microsoft RDP) Cybersecurity Tools, endpoint protection, MFA, CMMC 2.0 practices a plus Networking & Monitoring (PRTG, SolarWinds, Ubiquiti, Meraki) CRM & Communication (Salesforce, HubSpot, Slack, Teams, Zoom) LOCATION REQUIREMENT: Must be located in Central Ohio Regular on-site client visits throughout Central Ohio; home-based role with travel CORE RESPONSIBILITIES: Design, implement, and maintain operational systems and standardized workflows Develop and document business processes; create process automation where applicable Establish and track metrics/KPIs; lead process improvement (Kaizen, ‘5 Whys’, PSDA, etc.) Initiate regular client updates; create communication schedules and alerts Organize, lead, document, and follow up on meetings and action items Collaborate on escalations; ensure thorough documentation and process follow-through Own project deliverables and tracking from start to finish Provide hands-on technical support during on-site visits (network cabling, equipment moves up to 50+ lbs, etc.) REQUIRED QUALIFICATIONS: Must be based in Central Ohio 5+ years in both leadership/strategy AND operational/technical roles (not entry level) Demonstrated abilities in strategic planning, team leadership, and hands-on delivery Strong understanding of IT systems and business processes Excellent written and verbal communication Able to manage multiple projects, work independently and directly with clients DESIRED QUALIFICATIONS: Experience with process improvement methodologies and project management Technical certifications relevant to IT service delivery Familiarity with automation tools, AI, and operational challenges KEY SUCCESS INDICATORS: Operational systems implemented and maintained successfully Consistent proactive, effective communication Clear meeting outcomes and documentation Reliable completion of projects within timelines High client satisfaction and process ownership OUR COMPANY CULTURE: We lead with kindness, act with honesty, and are committed to always giving our best. Our team thrives on curiosity, creative solutions, and a constant drive to improve – for our clients and each other. COMPENSATION & BENEFITS: $27–$40/hr, part-time (approx. 20-30 hrs/week, 9 a.m. to noon core hours, flexibility required) Full medical, vision, dental 401(k) with 4% company contribution Mileage reimbursement at $0.30/mile for on-site work Growth opportunity in a dynamic, supportive environment HOW TO APPLY: Click link at top to see application info.