The UPS Store – Scripps Ranch Benefits: • Competitive Salary • Employee discounts • Flexible schedule • Free uniforms • Opportunity for advancement • Training & development We are looking to fill 1-2 Part-Time positions (20-30 hours/week) or possible 1 Full-Time position if desired (30+ hours/week) that would have a strong growth path for driven individuals. Candidates with Notary Public Certification a strong plus. The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. • The ideal candidate has at least 2 years of previous customer service/retail sales experience, Licensed Notary Public, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. Candidates must be fast learners who make an effort to learn all aspects of the business in the shortest possible time. Responsibilities: • Understands and fulfills the needs of walk-in customers and telephone/email inquiries • Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions • Operates all equipment, software, and devices in an expert fashion and is willing to teach others • Maintains a clean, organized, and safe working environment • Will open and/or close the store and perform end-of-day duties • Takes action to learn products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services • Frequently multi-tasks while maintaining extreme attention to detail • Helps with other Center functions as needed, such as faxing, copying, laminating, and binding • Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently • Performs other duties as assigned Qualifications: • Prompt, reliable, and responsible • Strong computer skills, including user of Internet, Point of Sale, Microsoft Office, Adobe Acrobat and ability to quickly learn The UPS Store applications • Previous experience in customer service, sales, or other related fields • Neat, clean, and professional appearance • Able to cross sell and up sell products and services • Ability to prioritize and multitask • Positive and professional demeanor • Excellent written and verbal communication skills • Able to lift 40+ pounds • Notary Public License Benefits: • Excellent Advancement Opportunities • Performance Bonus • Employee Discounts • Direct Deposit • Paid Training • Uniforms Provided Previous The UPS Store experience not required and the right candidates will be trained with compensation depending on relevant experience, however, candidates with prior experience in a The UPS Store retail packaging/shipping center, print shop, FedEx Office, Staples, OfficeMax or Office Depot Print Center are HIGHLY encouraged to apply - starting compensation may be adjusted based on related experience and work history. Bonus and incentives available for ALL staff levels immediately upon hire.