Customer Service Representative

Customer Service Representative  Contractor In Charge is looking for an organized, efficient Customer Service Representative with an eye for detail and a high level of accuracy. The Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.  Who We Are  Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them! Location: Must live in Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia   Responsibilities:  Answer all incoming calls, as the initial point of contact  Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home  Provide a sense of calm and exhibit empathy for customers, so they feel comfortable  Conduct service-related, follow-up calls to check in on past customers and assess their current needs  Help the field team by taking detailed notes from customer calls and entering them into our system  Contribute to our company’s culture by being upbeat and hard-working  Requirements High School Diploma/GED is required  Self-starter, reliable, flexibility with hours  High level of accuracy and efficiency  Exceptional verbal and written communication skills  Courteous, professional manner, strong customer service skills  Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office Excellent multitasking and follow-up skills, with high attention to detail  Excellent interpersonal communication skills on a professional and technical level   Able to work both independently and as part of a team  Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required. Work Schedule: This entry-level work-from-home job works a flexible schedule depending on business needs. Benefits Competitive salary - starting at $17/hour Medical Benefits -available after 90 days! Retirement Savings Plan Vacation Pay Paid training  Incentive programs  Advancement Opportunities    We are an equal opportunity employer