Technical Service Trainer

About Us We are a community-driven organization focused on disaster preparedness, emergency response, and long-term rebuilding efforts. Currently utilizing the Mighty Networks platform, we are seeking a highly skilled and visionary Web Designer & Technical Integration Lead with strong expertise in AI technologies to architect, expand, and eventually redesign our entire digital ecosystem. ⸻ Job Summary You will be responsible for transforming our current Mighty platform into a robust, multi-functional digital hub. This includes integrating AI tools, real-time dashboards, WhatsApp-style communication, and GIS mapping tools to serve communities impacted by disaster. Your long-term mission is to help build a standalone, scalable platform serving as the digital front door for individuals and families in disaster-affected areas. ⸻ Key Responsibilities • Evaluate current platform limitations and architect scalable upgrades. • Integrate third-party services including WhatsApp, Zoom, Microsoft Teams, and GIS map APIs. • Lead the design of live data dashboards to display permit statuses, rebuilding progress, emergency updates, etc. • Integrate and manage AI-powered chatbots and virtual assistants to guide users through forms, event updates, or permit help. • Implement GIS-based mapping for area impact visuals and community navigation. • Enable video streaming, live events, and interactive posts for community communication. • Eventually design and lead the build-out of a new custom platform with advanced disaster response tools. ⸻ Required Qualifications • Minimum 5 years of experience in web design, full-stack development, or platform architecture. • Proficient in HTML, CSS, JavaScript, and modern frameworks such as React, Vue, or Angular. • Strong understanding of backend development (Node.js, Python/Django, or similar). • Demonstrated experience integrating AI tools (e.g., GPT-based chatbots, sentiment analysis, NLP pipelines). • Experience with RESTful APIs, OAuth, webhooks, and third-party integrations (Zoom, WhatsApp Business API, Microsoft Graph API). • Familiarity with cloud services (AWS, Azure, or Google Cloud) and DevOps pipelines. • Deep knowledge of GIS platforms (e.g., ArcGIS, Mapbox, Google Maps SDK) and data visualization libraries like D3.js or Chart.js. • Proven ability to manage projects independently and work with non-technical community stakeholders. ⸻ Preferred Qualifications • Experience with disaster tech, civic tech, or public sector web applications. • UI/UX design skills with tools like Figma, Adobe XD, or Sketch. • Prior work in community-based platforms (Mighty Networks, NationBuilder, etc.). • Familiarity with ADA compliance, accessibility standards, and mobile-first responsive design. • Knowledge of database design and disaster-related data models (permits, inspection status, location tagging). ⸻ Bonus Experience • Understanding of CRM and user engagement tools. • Integration with payment processors (Stripe, PayPal) for donations or service fees. • Capability to lead a small dev team for platform relaunch. ⸻ What Success Looks Like • Expanded functionality on our Mighty platform with WhatsApp-style messaging and interactive features. • Smooth user interface for disaster victims to find resources and live updates. • A long-term roadmap to transition into a standalone platform supporting thousands of users. ⸻ How to Apply Please submit: 1. Resume or portfolio link 2. 2-3 examples of projects you’ve led (especially involving integration, AI, or disaster/community platforms) 3. Brief cover letter addressing your vision for a next-generation disaster platform ⸻ We are PALI STRONG! through the rebuild — join us in creating tools that serve people in their hardest moments.