Esthetician for Customer Service / Sales at SkinAct, Inc. (Chatsworth)

SkinAct, Inc. is seeking a dedicated and experienced Esthetician for a full-time Customer Service and Sales position. This role involves addressing product inquiries generated through our website and showroom via phone, email, and online chat. Note: This is a long-term employment opportunity, not a short-term position. How to Apply 1. Submit your updated resume via email. 2. Qualified candidates will be invited for an in-person interview at: 9667 Canoga Ave, Chatsworth, CA 91311 Monday - Friday, 10:00 AM - 1:00 PM For any additional questions not covered in this posting, please contact us via email. Responsibilities • Deliver exceptional customer service through will-call, counter, email, and telephone interactions. • Generate sales leads and assess customer needs to ensure satisfaction. • Build lasting relationships with customers through open and engaging communication. • Provide accurate and complete information using appropriate methods and tools. • Expedite customer orders efficiently and recommend suitable products to meet their needs. • Achieve team sales targets and call-handling quotas. • Resolve customer complaints promptly, offering solutions and ensuring follow-through. • Maintain detailed records of customer interactions, process accounts, and manage documentation. • Adhere to communication procedures, guidelines, and company policies. • Go above and beyond to engage and satisfy customers. • Foster client relationships to drive repeat business. Requirements and Skills • Minimum of 2 years of experience in customer service and/or sales. • Proficient in managing phone conversations with strong listening skills. • Experienced with Microsoft Outlook, Word, Excel, and Inventory Control Systems. • Excellent verbal and written communication skills with strong analytical abilities. • Customer-focused with the ability to adapt to diverse personalities. • Strong presentation skills and ability to multitask, prioritize, and manage time effectively. • Team-oriented with a commitment to continuous improvement. • Reliable adherence to assigned work schedules, demonstrating punctuality and professionalism. • High School Diploma or equivalent required; a two-year degree is preferred. Compensation and Benefits • Hourly Rate: $25–$30 (based on experience). • Commission structure for sales representatives. • Comprehensive benefits package, including: o Health insurance o Paid vacation, holiday pay, and sick leave o 401(k) retirement plan Work Schedule • Hours: Monday–Friday, 9:00 AM–5:00 PM (No weekends) • Environment: Casual and collaborative workplace Join SkinAct, Inc. and become part of a team dedicated to exceptional customer experiences and professional growth!