Craigslist
Operations Manager
Location: Primarily home-based with local client/site visits
Schedule: ~20–30 hours/week to start, flexible hours
Compensation: $20-$30/hr depending on experience. Biannual performance reviews and pay increases, eligible for profit sharing bonuses after 6 months.
Benefits/Perks: Up to 3 weeks/year PTO + paid sick leave & holidays; 50% off weekly home cleaning for your own home; mileage reimbursed at 110% IRS standard rate; training provided
Employment: W-2, hourly (overtime per VT/FLSA rules)
Target Start: Mid–late October
Role overview
Own the day-to-day: set up new clients, build house-specific checklists, run the schedule, support two cleaning crews, and maintain quality standards. You’ll also handle light social media a few times a week to keep our local presence responsive and friendly.
Client & quality
* Conduct client intake (phone/video/in-home) to document preferences and scope
* Create and maintain customized room-by-room checklists per home
* Perform on-site quality checks for the first 2–3 cleans at a location, then periodic spot checks
* Manage client communications, feedback, and straightforward issue resolution
Scheduling & crew support
* Publish/maintain weekly schedules; manage changes, cancellations, and waitlist
* Orient new cleaners to standards, routes, safety, and checklists
* Support crew leads with daily notes and updates
Supplies, admin & HR-lite
* Order/track supplies and small equipment, deliver to crews; maintain inventory within budget
* Collect/review time data; hand off clean inputs for payroll
* Maintain tidy records (onboarding checklists, I-9 verification status, client files, inspections)
Light social media/marketing (2–3 touchpoints/week)
* Post simple updates/tips/community spotlights
* Respond to comments/DMs and acknowledge reviews
* Keep a lightweight content checklist; note what drives inquiries
What you’ll bring
* Strong people skills; professional phone/email manner
* Organized, detail-oriented, comfortable with shifting schedules
* Tech-comfortable (Google Workspace; basic scheduling tools; Canva/FB/IG/Google Business Profile a plus)
* Experience in residential cleaning, hospitality, field ops, or office/people management preferred
* Reliable transportation for local visits; able to lift/carry up to ~25 lbs for inspections/supply runs
How we’ll measure success (first 90–180 days)
* Weekly schedule published on time;
* >95% on-time job starts
* Checklists in place for all recurring clients;
* Re-clean rate https://form.typeform.com/to/rdCftmDb
(You can also include a resume or brief work history if you have one, but it's not required.)

45 Fieldstone Way, Shelburne, VT 05482, USA
$20-30/hour