Commercial & Industrial (C&I) Program Manager

**This is a hybrid role that will require regular presence on-site at the client location around Cambridge, MA. **This position is not eligible for relocation assistance** The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. Requirements Responsibilities Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced CSAT assessment and management by implementing focused improvement plans Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits People Management – Provide performance feedback on Zifo resources to the line managers Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements Bring in though leadership to the customer engagements by offering proactive insights into industrial trends Manage, motivate, and mentor cross-functional and enterprise project teams across the globe Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes Required Skills R&D Informatics Skills Prior experience in Pharmaceutical or Biotech Research and Development industry Understanding of Drug Discovery & Development processes An Independent, Self-Motivated & Results driven mentality Willingness & ability to acquire quickly new Technical Skills & Business Principles Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project Analytical mindset and ability to thrive in ambiguities Outstanding communication skills both written and verbal Experience is making impactful presentations to D+ and C-Suite audiences Program Management skills Managing a portfolio of projects Coordinating strategic road mapping Resource & Effort Planning Project Planning & Scheduling Scope & Time Management Vendor Management Risk Assessment Cost/Benefit Analysis Qualifications: Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory Minimum 10 years of experience as a Business Technology Consultant/Project Manager Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry Active PMP / PgMP/Prince2 Certification Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization Expert in Project Management, SDLC types, people management Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies Consultative capabilities to convert business problems to opportunities Flexible in handling tactical issues as well as possess ability to think strategically Expert in crisis/problem management and willingness to get hands on to expedite problem resolution Function as a coach to the teams to improve collaboration and outcomes Possessing innovative mindset and have an eye for continuous improvement Experienced in managing large & concurrent projects/programs A successful Zifo-ite is Independent, Self-Motivated & Results driven Willing & able to quickly acquire new Technical Skills & Business Principles A critical thinker who possesses logical reasoning  Curious and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are developing next-generation AI platforms that fuse finance and learning — built to deliver real execution and measurable results for businesses and professionals. We’re seeking visionary technical builders to join as Co-Founders / Founding Engineers at the pre-launch stage. This is not a traditional job — it’s an opportunity to shape a first-of-its-kind startup from the ground up. We’re especially interested in entrepreneurial talent with expertise in: • AI/ML Engineering • Full-Stack Development • Cloud Architecture • UI/UX Design Compensation: Equity-based founding role (with flexibility to discuss minimal salary support if needed). To apply: Please reply with a short note on your background, your key technical skills (e.g., AI/ML, full-stack, cloud, UX/UI), and attach your resume/CV. Selected applicants will then receive more details, including company information and a formal application link.

K2D Strategies is a growing fundraising agency that holistically approaches direct response through a channel-agnostic lens. The Account Coordinator supports our clients and team members by coordinating schedules and quality assurance for the execution of fundraising campaigns. Our company culture is focused on collaboration, empathy, curiosity, and trust, and our clients are changing the world in Washington, DC, and across the country through political discourse, social action, culture shift, and so much more.  At K2D, we respect and celebrate our differences and know that employees with varied life experiences, backgrounds and skills make us a stronger company and a great place to work.  We aren’t shy about saying our team is the best in the business, and we wonder if you might be the perfect new teammate! Requirements Required Knowledge, Skills, and Abilities Team members who are most successful in this role typically have 1-2 years’ relevant project management experience Computer skills including fluency in MS Office Suite (especially Excel) Proven organizational skills, ability to manage time and adhere to deadlines, project management, problem solving skills, and attention to detail Ability to handle multiple projects across multiple clients Excellent customer/client service skills and the ability to work in a team environment Strong communication skills in both written and oral with the ability to effectively present information, respond and follow-up on questions and inquiries from clients and colleagues Technically curious and unafraid to ask questions and try new things Background in nonprofits or caused-based marketing highly preferred Preference will be given to candidates who can work a hybrid schedule in our Arlington, VA office Benefits What We Offer Health and Wellness: employer-subsidized health, dental, and vision insurance in addition to employer paid short-term disability and life insurance. Work-Life Balance: Flexible work hours, remote work environment (with access to our Arlington, VA offices for local employees), and generous time off Financial Wellness: competitive salary, 401(k) with company match Professional Development: ongoing training, career path development, and a dedicated budget for conferences and training seminars Additional Benefits: an opportunity to work with smart people in a supportive environment that celebrates individuality Compensation: our budget for this position starts at $45,000/year

SUMMARY: Provides technical support to the university community. Resolves moderately complex technical problems (tier 1 and some tier 2), and may provide functional direction to student employees, as needed. JOB DUTIES/RESPONSIBILITIES: Provide phone support in the Help Desk call center. Analyze computer problems; gather customer specific needs; process workflow with clear explanation of problems and resolution. Create workflow / call tickets for phone support, walk in traffic, and emails to the Help Desk. Support live chat communications. As needed, direct workflow / service requests to proper technicians or other departments within Information Services with agreed service levels Provide support for the walk up Help Desk; assist with computer service issues and provide support for mobile devices Committee assignments as assigned Other tasks as assigned WORKING CONDITIONS/PHYSICAL EFFORT: Lift and carry computer equipment, including CPUs, monitors, small printers, scanners, and other peripherals QUALIFICATIONS: Microsoft Office Software Suite previous experience Hardware support for dual core computers and newer Operating System previous experience Familiarity desired with both PC and Mac platforms for hardware and software Ability to work directly, face to face, or over the phone, with customer Ability to analyze moderately complex computer problems Ability to communicate effectively, both orally and in writing Strong organizational skills EDUCATION & EXPERIENCE: Customer Service-related experience preferred High School Diploma required Some college or professional technology education desired WORK HOURS: Full-Time; Non-Exempt position Monday-Friday 10:30AM-7:30PM, but may work a varied schedule, including adjusted shifts as needed. Weekend work during back-to-school period, and rotating weekends (Saturday/Sunday 10:00AM-4:00PM) SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

The Proposal Project Manager I will be responsible for ensuring all requests from Request For Proposals (RFPs), including task delegation, proposal process, and submission to the Sales team are comprehensive. They will manage the proposal process to ensure the final proposal deliverables meet company quality standards and all deliverables on schedule. Duties and Responsibilities: Coordinate the collection and accumulation of cost, scheduling, and performance elements from functional departments Produce professionally written proposal content that clearly articulates the organizations value proposition, coordinate proper governance and proposal sign off Improve proposal writing results by evaluating, recommending, and re-designing processes, approach, coordination, and templates from time to time Review RFPs and ensure the Proposal team is prepared to get all needed details during the initial program meetings with the Sales team Research and analyze historical data and develop pricing models to support proposal efforts Develop reports as needed to support analytical and pricing efforts Initiate process improvements to enhance productivity and accuracy Manage the coordination and influencing of proposal content to ensure the final proposal deliverables meet quality standards and RFP deadlines Own the proposal/pricing worksheet content from RFP through customer delivery. Content to include but not limited to, all customer requests from pricing, configuration, compliance matrix. Review the pricing worksheet and proposal documentation to ensure correct priorities are maintained Meet proposal deadlines by establishing priorities and due dates set by the head of Global Sales Work with Finance, Sales and other internal teams to create and standardize the ERP pricing worksheets, customer creation and pricing process Organize reoccurring meetings with the Digital services team and begin creating processes for billing/service tracking for advertising and 3rd party apps Organize reoccurring meetings with the Content team to discuss CSAs and billing/service tracking May participate as an active member of the contract writing or negotiating team Requirements Bachelors Degree or equivalent work experience in a related field 1-3+ years of experience within a sales environment Experience with supporting sales operations 1+ years of experience with creating or editing proposals Technically astute in understanding electrical and mechanical systems Experience working with CRM and ERP systems, D365 highly preferred Experience with proposal updates Excellent attention to detail Experience in technical writing Good working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook) Benefits The starting pay range for this position is $57,700 to $69,300 per year however, the base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location. In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to: A home allowance to elevate your home workspace Discretionary bonus program Future financial security with a 401(k) program with a company match Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown

EXCITING WORK IF YOU LIKE AUDIO VISUAL PROJECTS - SEE SOME OF THE EXAMPLES Installation Technician needed for a 40 year established audio visual company. Installing and testing audio and visual systems for commercial, residential, and education. (Classrooms, boardrooms, training rooms, churches) Experience with hand tools, low voltage cabling, electronics, AV, IT a plus. Local travel using company vans. M-F Flexible Hours 8:30 to 5:00 Contract Labor as Needed Clean Background Check Required 501-224-3906 Phil@onltech.com