Internal Operations Coordinator

**This is a hybrid role that will require regular presence on-site at the client location around Cambridge, MA. **This position is not eligible for relocation assistance** The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. Requirements Responsibilities Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced CSAT assessment and management by implementing focused improvement plans Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits People Management – Provide performance feedback on Zifo resources to the line managers Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements Bring in though leadership to the customer engagements by offering proactive insights into industrial trends Manage, motivate, and mentor cross-functional and enterprise project teams across the globe Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes Required Skills R&D Informatics Skills Prior experience in Pharmaceutical or Biotech Research and Development industry Understanding of Drug Discovery & Development processes An Independent, Self-Motivated & Results driven mentality Willingness & ability to acquire quickly new Technical Skills & Business Principles Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project Analytical mindset and ability to thrive in ambiguities Outstanding communication skills both written and verbal Experience is making impactful presentations to D+ and C-Suite audiences Program Management skills Managing a portfolio of projects Coordinating strategic road mapping Resource & Effort Planning Project Planning & Scheduling Scope & Time Management Vendor Management Risk Assessment Cost/Benefit Analysis Qualifications: Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory Minimum 10 years of experience as a Business Technology Consultant/Project Manager Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry Active PMP / PgMP/Prince2 Certification Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization Expert in Project Management, SDLC types, people management Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies Consultative capabilities to convert business problems to opportunities Flexible in handling tactical issues as well as possess ability to think strategically Expert in crisis/problem management and willingness to get hands on to expedite problem resolution Function as a coach to the teams to improve collaboration and outcomes Possessing innovative mindset and have an eye for continuous improvement Experienced in managing large & concurrent projects/programs A successful Zifo-ite is Independent, Self-Motivated & Results driven Willing & able to quickly acquire new Technical Skills & Business Principles A critical thinker who possesses logical reasoning  Curious and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are developing next-generation AI platforms that fuse finance and learning — built to deliver real execution and measurable results for businesses and professionals. We’re seeking visionary technical builders to join as Co-Founders / Founding Engineers at the pre-launch stage. This is not a traditional job — it’s an opportunity to shape a first-of-its-kind startup from the ground up. We’re especially interested in entrepreneurial talent with expertise in: • AI/ML Engineering • Full-Stack Development • Cloud Architecture • UI/UX Design Compensation: Equity-based founding role (with flexibility to discuss minimal salary support if needed). To apply: Please reply with a short note on your background, your key technical skills (e.g., AI/ML, full-stack, cloud, UX/UI), and attach your resume/CV. Selected applicants will then receive more details, including company information and a formal application link.

We are seeking a highly motivated and detail-oriented Account Manager to join our team. The ideal candidate will be responsible for managing important client accounts, building relationships, and acting as the client’s key point of contact. You will oversee client communications, address inquiries, and ensure that clients are satisfied with the services provided, ensuring long-term retention and loyalty. Hybrid position based in San Diego, CA. Key Responsibilities Manage client relationships. Serve as the main point of contact for clients, ensuring their needs are met and addressing any issues that arise. Collaborate with internal teams to meet client needs. Maintain account records. Keep detailed records of client interactions, project progress, and account updates. Identify growth opportunities. Spot opportunities for upselling or cross-selling services to existing clients, adding value to their accounts. Collaborate with internal teams. Work with sales, marketing, and product teams to ensure that client expectations are met and deliverables are aligned with client goals. Monitor performance and reporting. Track account performance metrics, report on key outcomes, and suggest areas for improvement. Qualifications Proven experience as an account manager or in a similar client-facing role. 3+ years of experience in account management, sales, or customer service. Strong understanding of client relationship management, sales, and business development. Excellent communication and organizational skills. Ability to manage multiple client accounts and prioritize tasks. Must be able to work independently, take initiative and be resourceful with minimal supervision. Proficiency in Salesforce, ClickUp or Odoo a plus A degree in business administration, marketing, or a related field is preferred. Requirements Strong collaboration and interpersonal skills Strong negotiation abilities, with the ability to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Strong written and spoken communication Strategic Thinking Analytical Skills Sales and business development skills Preferred Skills Experience in the real estate and/or solar energy industry a plus. Familiarity with project management tools and processes. Benefits A role at the forefront of the clean energy revolution, with a focus on creating scalable, profitable solutions. 100% Employer paid Medical, Dental and Vision Insurance 401(k) Flexible PTO and Sick Time Paid Maternity and Paternity Time Monthly Electrification & Wellness Stipends Opportunities for professional development and growth within a fast-paced, mission-driven company. Compensation will range from $75,000-90,000 and is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs.

Making a difference: Digital Cheetah has provided cutting edge volunteer and member management solutions to some of the largest not-for-profits ( https://www.digitalcheetah.com/clients/) in the world for 24 years. We strive to create an exciting, challenging and rewarding work environment. Join a team of dedicated industry veterans with vast experience on the forefront of technology innovation to build software with a purpose. Description: This is a full-time, remote position open for immediate hire. As a member of our implementations team, you will work with external clients and internal team members to make a real difference for leading non-profits throughout the world. Following an agile methodology, you will manage the account relationship with clients through an interactive requirement gathering process, project planning, monitoring project workflow, and managing client expectations and scope. You will have exposure to a wide variety of roles, challenges, and technologies and will have the opportunity to learn best practice skills in an expanding company with numerous possibilities for personal and career advancement. Remote Position: Our team works remotely using Slack, Zoom, Microsoft Teams, JIRA, Confluence, and other collaboration tools. Job Responsibilities: Day-to-day project management to ensure on-time delivery by applying Agile theory, practices, and rules in a matrix-managed scrum environment. Manage internal and external communication, improves transparency, and effectively disseminates information between teams. Facilitate and perform requirements gathering and discovery for new projects. Build an efficient and trusting scrum environment with an emphasis on problem solving; facilitate discussion, conflict resolution, decision making, and getting the work done. Manage client expectations by building relationships; communicating project status and open issues; preparing reports; conducting planning and retrospective meetings; discovering future feature enhancements. Implement solutions by monitoring project progress; tracking action items; conducting design and implementation reviews; examining, researching, and resolving issues; escalating issues to designated personnel; identifying work process improvements. Assist in removing roadblocks, impediments, and assures work is proceeding according to schedule. Generate development tickets in JIRA for feature requests, bug fixes, and enhancements from our clients to our internal development team. Manage the UAT process with the client including troubleshooting UAT findings and working with appropriate resources to resolve them. Facilitate a seamless handoff to the product support team once a project launches. Participate in the following sprint ceremonies: Release Planning, Daily Scrum, Sprint Planning, Sprint Demo and Retrospectives. Provide product advice, best practice consulting, and product demonstrations to clients. Job Qualifications: Project Management, Client Relationship Management, General Consulting Skills, Presenting Technical Information, Technical Understanding, Teamwork, Problem Solving. Manage time well and handle multiple projects simultaneously. High attention to detail. Flexible and open to learning new things. Solid client communication required. Work well in collaborative team environment. Comfortable using technology and explaining it to others. Creative and efficient troubleshooting and problem-solving skills are a must. Familiarity with Agile development environment is a plus. Apply Online: https://www.digitalcheetah.com/client-liaison/

The Construction Engineer manages, evaluates and assesses information necessary to construct the project on time, within budget and to the quality specified by the contract documents. The Engineer is the individual on the project responsible for building the overall project “on paper”. Engineers work under the leadership of Project Managers. Acts as liaison with Architects, Subcontractors, Consultants, Suppliers, Inspectors and other partners in resolving issues related to plans and specifications. Oversee and make decisions related to contract drawings and subcontract information. Ensure that all drawings and specifications properly relate to the estimate. Manage submittals and shop drawings. Assess conformance to contract specifications and resolve any conflicts in interpretation. Negotiate and request change orders. Manage information related to changes in the work, prepare an independent analysis, obtain and check estimates for the changes from subcontractor; resolve any conflicts. Overseeing the close-out process. Preparing final records for the project such as Requests for Information (RFI’s), close-out records, warranties, as-builts, Operations and Maintenance manuals (O&Ms), and evaluating information to insure compliance with contract documents. Prepare Scope of Work documents for trades and develop reports related to all aspects of the project. Schedule and attend relevant meetings, such as subcontractor trade coordination meetings, preconstruction meetings, submittal review, etc. Requirements 1+ years commercial construction experience, ideally as an Intern, Field Engineer, Foreman or a similar position. Familiarity with construction management and office productivity software, including MS Excel, MS Word, MS Project, Procore, or other web-based or mobile document and project management solutions. Experience with construction projects, mechanical/electrical systems, building materials, building mechanics, or working with craft workers is preferred. Bachelor’s Degree in Engineering, Construction Management or a related field, or equivalent work experience. Previous work experience preferred – ideally in commercial construction or with estimating and managing self-performed work activities and subcontracted work. Strong problem solving, prioritization and organizational skills. Excellent communication skills, including the ability to present complex information in a clear and concise manner. Proficient with office productivity software, including MS Excel, MS Word, MS Project, or other project management solutions. Possess a valid Driver’s license in order to travel to assigned jobsites. Maintain OSHA 30, First Aid, & CPR Certification. Compensation Range - $60,000 - $90,000 annually Benefits 📌 A flexible work environment 📌 State-of-the-art technology to get the job done 📌 New office spaces designed for today’s working environment 📌 Great benefits including healthcare, 401K match, wellness programs 📌 Opportunities for advancement and leadership training

💻 REMOTE: Part-Time Full Stack & Cloud Integration Specialist (1099 Contract) Compensation: $55+/hour (DOE) Are you a full-stack web developer looking for flexible, high-impact contract work? We're seeking a knowledgeable, part-time developer with a strong focus on organization and third-party integrations to help streamline our application delivery. This role combines healthcare, opensource development with essential project management using modern Azure cloud resources. ### The Gig (What You'll Do) **Full Stack Development:** Build and hand off high-level features using React/Next.js on the frontend and Laravel (PHP) for the API/backend services. MySQL for databases. **Azure Cloud & DevOps:** Work hands-on with our Azure Cloud services. Use Azure DevOps (ADO) to organize project backlogs, manage your sprints, and improve deployment efficiency. **Integration Guidance:** Assist management by leading the technical planning and implementation of third-party integrations (e.g., payment gateways, external data providers). You'll translate technical solutions into documentation for our wiki for team knowledge. **Agile Project Flow:** Participate actively in Agile ceremonies, ensuring our development cycle is clear, predictable, and aligned with project goals. --- ### The Commitment (Your Schedule) **Contract Type:** 1099 Independent Contractor. **Duration:** 3-month minimum commitment. **Hours:** Minimum 20 hours per week. **Schedule:** Consistent daily schedule during one of these two blocks: * 8:00 AM – 12:00 PM EST * 10:00 AM – 2:00 PM EST **Note:** Schedule flexibility required around major US holidays. ### The Requirements (Your Skills) * Must reside in Jacksonville FL, Jacksonville Beach, Atlantic Beach, Fernandina Beach * Proven professional experience with the specified tech stack: React/Next.js, Laravel, and Azure Cloud. * Can navigate Azure DevOps platform (ADO) and deployments. * History of successfully implementing API and third-party integrations. * Good communication skills—you can talk to both developers, vendors and business operators clearly about project scope and technical issues. **To apply, please reply with your resume detailing your experience with Laravel, Next.js, and Azure DevOps. Or email for more specific information as well as the best times to contact you**