IT Operations Manager

We are developing next-generation AI platforms that fuse finance and learning — built to deliver real execution and measurable results for businesses and professionals. We’re seeking visionary technical builders to join as Co-Founders / Founding Engineers at the pre-launch stage. This is not a traditional job — it’s an opportunity to shape a first-of-its-kind startup from the ground up. We’re especially interested in entrepreneurial talent with expertise in: • AI/ML Engineering • Full-Stack Development • Cloud Architecture • UI/UX Design Compensation: Equity-based founding role (with flexibility to discuss minimal salary support if needed). To apply: Please reply with a short note on your background, your key technical skills (e.g., AI/ML, full-stack, cloud, UX/UI), and attach your resume/CV. Selected applicants will then receive more details, including company information and a formal application link.

**This is a hybrid role that will require regular presence on-site at the client location around Cambridge, MA. **This position is not eligible for relocation assistance** The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals. Requirements Responsibilities Overall accountability for the successful delivery of all projects and Zifo services in the engagement and ensure all service delivery contractual obligations are met Govern Project Health by using metrics-based health checks, perform Corrective and Preventive actions for any deviations, do follow-ups and follow throughs Chair Engagement Steering committee and other operational meetings including senior leadership from the customer and Zifo. Track action items, monitor and report their progress periodically Conceive and implement engagement improvement plans from service delivery improvement/optimization perspective Devise and implement continuous improvement plans, ensuring there are mutual gains for both the customer and Zifo Oversee engagement operations such as staffing, invoicing compliance, contract renewals, managing resource movements Customer Relationship Management – establish and nurture customer relationship across all levels with the objective of improving overall customer maturity across all customer segments that are serviced CSAT assessment and management by implementing focused improvement plans Contribute to Business Development – Perform Account Mining, Support RFP/Pursuits People Management – Provide performance feedback on Zifo resources to the line managers Provide strategic project and program management consultative guidance to customers by proactively identifying business and/or technical challenges or opportunities for improvements Bring in though leadership to the customer engagements by offering proactive insights into industrial trends Manage, motivate, and mentor cross-functional and enterprise project teams across the globe Ensure seamless experience for the customers while dealing with the various Zifo services teams across geographies Resolve any conflicts between the Zifo service lines keeping the customer interests as the priority Function as the first point of escalation from Zifo and provide timely and effective resolution in addition to doing a retrospective to address the root causes Required Skills R&D Informatics Skills Prior experience in Pharmaceutical or Biotech Research and Development industry Understanding of Drug Discovery & Development processes An Independent, Self-Motivated & Results driven mentality Willingness & ability to acquire quickly new Technical Skills & Business Principles Ability to actively contribute to business development efforts via strategic discussions with account executives and proactive discussions with client stakeholders Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project Analytical mindset and ability to thrive in ambiguities Outstanding communication skills both written and verbal Experience is making impactful presentations to D+ and C-Suite audiences Program Management skills Managing a portfolio of projects Coordinating strategic road mapping Resource & Effort Planning Project Planning & Scheduling Scope & Time Management Vendor Management Risk Assessment Cost/Benefit Analysis Qualifications: Bachelor’s/Master’s degree or equivalent in Management or Life Sciences or IT field is mandatory Minimum 10 years of experience as a Business Technology Consultant/Project Manager Minimum 8 years of experience working with Customer/Client focused delivery model & Global solution deployment, preferably in the pharmaceutical /Life sciences industry Active PMP / PgMP/Prince2 Certification Experienced in managing large customer engagements ($5M+ revenue / 50+ global team) that have multiple services being offered by the provider organization Expert in Project Management, SDLC types, people management Familiar with the global delivery model and have experience working with multidisciplinary teams located across varies geographies Consultative capabilities to convert business problems to opportunities Flexible in handling tactical issues as well as possess ability to think strategically Expert in crisis/problem management and willingness to get hands on to expedite problem resolution Function as a coach to the teams to improve collaboration and outcomes Possessing innovative mindset and have an eye for continuous improvement Experienced in managing large & concurrent projects/programs A successful Zifo-ite is Independent, Self-Motivated & Results driven Willing & able to quickly acquire new Technical Skills & Business Principles A critical thinker who possesses logical reasoning  Curious and always looking for creative solutions to complex problems Benefits CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

We will train you on installation and how to troubleshoot our product in-house. This position is approximately 50 % customer support 40 % customer service and order taking 10% product assembly/repair/installation etc Office hours 9:00am - 6:00pm. Office is located in brooklyn (11228) flushing 11357 or Staten island 10309 Position Responsibilities will include: - 40 % customer service and order taking inculding talking to customer about new prodcuts and checkout customer - Basic troubleshooting/support of our software on our customer's computer and of our products both in-house and via remote software sessions. - repair, assembling/packing new units for sale, install and configuring software on new units and managing part inventory. Job Type: Full-time

At Interactive Strategies, our developers are the glue that unite great design with solid technology. We're looking for candidates who understand that front-end development is about more than technical skills, but creativity and attention to detail. We involve our developers in all aspects of our projects – therefore we’re seeking self-starters and passionate thinkers who can provide valuable ideas up-front and ensure that design concepts can be implemented effectively. We don’t use bloated frameworks like Bootstrap and pride ourselves on delivering lean, sleek web experiences. Attention to user experience, quality assurance, and accessibility is important. *This job is open to remote. QUALITIES YOU BRING TO THE TABLE: While we value your front-end development skills, your ability to thrive in our environment is equally as important. We're looking for a candidate with the following characteristics: Someone with the ability to always think one step ahead, catching problems before they happen Excellent communication skills and easy to work with Ability to apply critical, creative thinking and problem-solving to technology issues Curiosity to learn about new web technologies and approaches A team player who enjoys collaborating with others Well-organized and able to work under deadlines and multiple projects A highly motivated self-starter Requirements As a Front-End Developer at Interactive Strategies, we care most about the passion and talent you bring to the table. With that being said, requirements for this role include: Demonstrated knowledge of standards-compliant, responsive HTML & CSS Demonstrated knowledge of both vanilla Javascript and Javascript frameworks (specifically, React and/or Next.js) Strong understanding of usability across various device types and major web browsers Strong understanding of best practices for accessibility and WCAG 2 compliance (minimally AA) Experience with CSS preprocessors (SCSS, Sass, Less) and task-runners like Gulp Experience using Figma and Adobe Creative Suite for retrieving developer specifications and graphic assets A great eye for design accuracy, design consistency, and good instincts for how to improvise if a specific design is not provided NOTE: To be considered for this position, you must include samples of work showcasing your skill set. Please provide AT LEAST ONE of the following: a link to your portfolio website or PDF in your resume or cover letter a list of 3–5 website examples, along with a URL and a brief, specific description of your contributions for each a link to your GitHub, with clear direction to specific repos you would like us to review, along with a brief, specific description of your contributions for each Not required, but highly desired, knowledge includes any of the following: Design experience Git for version control Package managers (Yarn, npm, Composer) Build tools/task runners (Gulp, Webpack, Vite) Basic working knowledge of CMSes like Drupal, WordPress, and/or Sitecore Back-end or full-stack development experience (e.g., data architecture, PHP/MySQL) Experience with data fetching and working with external APIs Benefits We have a simple motto when it comes to company culture, "Everyone deserves to come to work and be happy." This means a few things: (1) we care as much about quality as we do about budgets, (2) we find the strengths in each employee and nurture them, (3) we encourage a culture that values innovation and creative freedom, and (4) we want you to have fun while you’re at the office. We may be an agency, but we understand that you have a life outside of work. We allow our employees creative freedom. We treat them with respect. We value their opinions. In that spirit, we offer the following benefits: Company-sponsored health, vision and dental insurance Pre-tax Flexible Spending Account (FSA) Profit sharing 4 weeks of vacation/sick time from day one; 5+ weeks at year 3 Company-paid short-term and long-term disability Company-paid life and AD&D insurance 11 paid holidays 401k with company match New business referral bonus Professional development opportunities Flexible work schedule Pre-tax DC Metro SmartBenefits Salary range: $75,000–$114,375 annually, commensurate with experience A little about us We're a well-respected interactive agency in downtown Washington, DC, known for deep strategic thinking. We strive to cultivate a collaborative, innovative environment where people feel valued, respected, and free to push creative boundaries—all while finding balance between work, home, and life outside the office. Interactive Strategies is a certified LGBTBE business and equal opportunity employer that values workplace diversity. We believe that diverse voices and viewpoints are critical to producing great work and helping our clients represent themselves effectively.

Job Title: Computer Repair Technician Location: Tacoma, Washington Green PC is a reputable technology solutions provider specializing in computer repairs, maintenance, and IT services. With a dedication to delivering high-quality solutions to our clients, we are currently seeking a skilled and experienced Computer Repair Technician to join our team. Position Overview: As a Computer Repair Technician at Green PC, you will be responsible for diagnosing, repairing, and maintaining computer systems and peripherals. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering outstanding customer service. This role offers an exciting opportunity to work in a dynamic environment where you can contribute to the success of our clients through your technical expertise. Responsibilities: Diagnose hardware and software issues in laptops, desktops, and peripherals. Perform repairs and replacements of faulty components, including but not limited to motherboards, hard drives, RAM, and power supplies. Install and configure operating systems and software applications. Conduct preventive maintenance on computer systems to ensure optimal performance. Troubleshoot and resolve network connectivity issues. Provide technical support to clients through in-person, phone, or remote communication channels. Document all repairs and services performed in a clear and organized manner. Stay informed about the latest technology trends and advancements. Qualifications: Proven experience as a Computer Repair Technician or similar role. Strong knowledge of computer hardware, software, and operating systems. Ability to diagnose and repair hardware and software issues efficiently. Excellent problem-solving and troubleshooting skills. Strong communication and customer service skills. Adept at working independently and as part of a team. Technical certifications (e.g., CompTIA A+, CompTIA Network+, or similar) are a plus. Familiarity with both Windows and Mac operating systems. Education: Highschool Diploma or Associate degree or equivalent certification in Computer Science, Information Technology, or a related field. How to Apply: Interested candidates should submit their resume, a cover letter detailing their relevant experience, and any relevant certifications to sales@greenpcwa.com. Please include "Computer Repair Technician Application - [Your Name]" in the subject line. Green PC is an equal opportunity employer. We encourage applicants from all backgrounds and experiences to apply.